Gearbox Trying to Honor 12 Years of Duke Nukem Pre-Orders

[notsosavagemessiah]

odds are they won't be able to do anything, but it'd be awesome to seem em try. At the very least, it would definitely help them receive plenty of goodwill.

 

[Xanadu84]

It's crazy that Duke Nukem Forever is now in the hands of people who seem to be doing everything right, even going above and beyond the call of duty.

The only way this makes sense, I think, is if pre-orders essentially become manufacturers coupons for games, which Gearbox has to re-imburse to the respective stores. In this case, they would be taking a loss for the sake of customer satisfaction. I think that will take them far.

 

[A Pious Cultist]

I actually wondered what would happen in regards to Amazon's preorders.

 

[Aethren]

A nice gesture, how how're they gonna honor pre-orders if there's no record, and very few (if any) reciepts still kept after so long? If they try going by word-of-mouth alone, everyone'll say they got a pre-order and Gearbox won't be making much money at all.

 

[Weofparadigm]

That's probably the right way to go. People have enough bad blood with Forever already.

 

[Aesthetical Quietus]

Very, very wise PR move here. It's not going to cost much at all since most pre-orders will have been lost, misplaced or otherwise invalidated and it has the benefit of making everyone believe that you truly care about the customer. (That's not to say they don't).

In any case, I wish more studios would be like this. Good on your Gearbox, I might start to seriously consider Duke Nukem now.

 

[JWAN]

This is actually the classiest move Ive seen from a game company.

 

[Unesh52]

You know, with everyone bitching about Forever I didn't realize they actually made a whole bunch of other Duke games. Weird.

 

[nmaster64]

What about pre-orders with retails that have gone out of business? My DNF pre-order was back in 1997 with Babbages. (Anyone else remember them?)

Yeah I was going to bring this up, a lot of stores have gone out of business since then or all but disappeared in that time Including some high profile retailers like Game Crazy.

Did babbages go under, or merge with another business? If they merged, I would contact that companies customer service dept. If they went under... swear heavily?

Gamestop is Babbages. Always been the same company. EB Games and FuncoLand merged with GameStop.

They will probably honor good-condition receipts, but otherwise I'd be surprised if the computer systems still contained pre-orders from as far back as a decade ago.

GameCrazy is completely gone, no stores left. The parent company went bankrupt, so it won't be honoring anything.

 

[Miral]

The place I pre-order from doesn't charge anything until the game actually ships. A much better model.