I come from the generation that saw the emergence of the cut-scene as THE new thing that was made of awesome - something that most of us considered, at the time, to be a huge reward and something we actually played the game to work towards. I still carry this mentality imparted by that experience of playing state.
To relate this to a current event, I think that's part of why I was so dismayed by the ending of ME3 - the feeling that there should have been a long, rewarding cut scene to provide closure and reward to my epic achievements - whatever they may have been - contributed to my general feelings about why the ending was unsatisfactory, much more so than the actual writing of the ending, the god child, or all the other things others found seriously problematic. I was more accepting of those things in general (though I didn't care for them particularly) than I was of the lack of closure / cut scene reward.
Now, I'm not saying that games that are light on cut-scenes aren't good. In fact, I love the open world games that more or less leave cut scenes in the tool box minus some opening and beginning context providers/closure tools. It works with how they are telling the story - or letting you tell it to yourself, as the case may be, in which case being laden with cut scenes would be getting in the way more than helping things along. If a Final Fantasy game, on the other hand, came out without cut scenes I would be totally confused.
Different games, different approaches to how much is going to be done in cut scenes. I think Jim hits this one straight on.