NXNW said:
I assume that banning people under flimsy pretenses is preferable to banning people because you feel like it. Having moderated a site before (admin actually) I'm familiar with just how often you end up having to justify your every action. The more dire the action, the more you get harassed for it, no matter what. Having a rule to point to makes your life a lot easier. I accept your explanation however, this is more along the lines of herding chickens and thinking it can work. I'm always willing to accept that people make mistakes over people being malicious.
One of the big limitations of an infraction system is that it runs into death by a thousand cuts. Something doesn't have to be serious enough to ban someone over, it just has to be serious enough to impose an infraction over and the system automatically imposes a ban once someone's reached a certain point. Indeed, once the user has reached a certain point it doesn't look like you
can impose an infraction without banning someone - it may be possible, I haven't drilled down into the tools a great distance - that's the least that the system will let you do.
You wouldn't be justifying banning someone, you'd be justifying that one thing they'd said was bad enough to attract an infraction.
Needless to say, I'm not a big fan of it. If you're talking to someone about their behaviour, they don't need something explained eight times in a relatively short space of time before it becomes apparent they're not playing ball. If you're not talking to them, then it's all too easy for them to attract the critical value of infractions over a year or two, which individually aren't worth more than a talking to and a reminder not to do the thing.
Moderating only works, in the sense of improving behaviours rather than in the sense of banning people, if you can get some sort of accountability and communication going on between users and staff. If that's not possible, you may as well forget it and go home.
IceForce said:
Is the rule going to be applied consistently, though? Is the rule going to 'protect' both sides of the discussion, or just one?
Consistently? Of course not. There are a whole bunch of problems with consistency, and there's an effectively unsolvable one regardless of the context of the rule in that there'll be things that get seen and things that don't get seen. Equally? Hmmm, I shall be as interested to see how that works out as you are - which brings us to the broader issue of why people get treated differently:
IceForce said:
Why do some people who break the rules only get a "Mod Voice" verbal warning, but others don't? More specifically, with regards to myself, (as has been the case for almost a year now), a moderator always seems to swing the warning-hammer first and ask questions later. And yet I see other people posting things FAR worse than me, and they only get a telling off in the thread with no consequences to their health meter.
I have to ask; why the inconsistent approach?
Prefacing this with the statement that I'm not going to comment on specific cases that I'm not involved with beyond general comments:
As far as I'm aware, no-one other than me gets much use out of Mod Voice at the moment. It's a workaround I use because the forum tools don't suit the style of moderation I find effective - it still makes interactions a matter of record that can be linked to other records for auditing purposes, but it avoids immediately poking someone with something sharp.
More generally, consistency is a matter of tooling and procedures that allow and encourage certain styles of communication and the appropriate auditing of those interactions. If the system is set up whereby to communicate with a user, and have a record generated of that, you impose an infraction - and that's what things are set up for right in the user interface... Is it really that surprising if someone does so? It will seem the natural way to do things. There's certainly the implication there that it's the desired way to do things - after all, that's what the system was built around. It's an embodied procedure, more or less.
Heck, even for myself, the first interaction I had with a user on here I sent them a PM but I also used the infraction system because there didn't seem to be another way of generating a record of the interaction. Hence the mod voice thing, since I definitely got the impression from that interaction that it came off as a lot more aggressive than I'd desired my actions to be at the time.
Couple that with the fact that mods are people, and people all see things differently, and what would otherwise be minor differences in approach that would easily be talked out between mods in the background can instead snowball into something that from outside the loop are hard to understand or predict.
[hr]
The high-level take-away from all this is something to the effect of:
Look guys, we're already working in an imperfect system with imperfect tools that encourage relatively high local variances in the responses to your actions dependant upon the perspective of the person interacting with you at the time. That variance triggers, presumably undesirable to you, interactions when it goes over some fuzzily defined critical value. If you're interested in people being treated equally, then it makes sense - assuming that you view things in the manner given above - to lower that critical value and inform people of its location.
That won't be enforced in every instance, because people aren't gods. Though the balance of interactions with respect to ideological camps should work out more equally when averaged out, assuming our assumptions in this regard are correct.
Will it work out that way? Well, if we don't try we'll never know. If it doesn't, then we'll need to work out what was flawed in our assumptions.