Working as Casino dealer i have been called every name under the sun in more languages than i can identify, you end up either growing a pretty thick shell or the classic stress induced mental breakdown. That being said not every punter is a prick. Some realize what they are doing is stupid but the majority are ignorant assholes who thinks the world should revolve around them. I can't say that i'm always better than that but i do try.
Poll: Look dude, I'm just doing my job...
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I just got fired from telemarketing. Trust me, You would probably be kind and polite about your genocide compared to me. (Imagine carpet bombing with napalm... That is how I would START...)Arsen said:
It depends entirely on the member of staff.
You shouldn't be an arseshole to be, for example. I'm trying my best, but the bar's poorly managed, and occasionally we'll run out of things.
Also, to the people asking for more head on their pint,
a) It's an issue with the lines, largely.
b) You realise you're asking for less beer, right?
You shouldn't be an arseshole to be, for example. I'm trying my best, but the bar's poorly managed, and occasionally we'll run out of things.
Also, to the people asking for more head on their pint,
a) It's an issue with the lines, largely.
b) You realise you're asking for less beer, right?
i was working at best buy a few years ago during the holiday season (of course the busiest season all year round). i was working in the video game area and i helped everyone i possibly could. i even had customers on two seperate occasions walk with me to my supervisor and tell him what a wonderful experience they had with me, how i was so helpful, they never had an easier time shopping etc. right after the 2nd time this happend, my supervisor pulled me aside and asked me how i was doing, to which i replied "great! im having fun, people are thanking me, its great." and then he completely ruins my day by saying "i'm sorry but i have to send you home." being suprised and heartbroken i asked "why?"
this was his answer: "i'm getting too many customer complaints about you."
"they say ur ignoring them, you dont look at them, you dont help them, ur unapproachable, ect."
i did NOT see that coming. i didnt even know who he was talking about.
this was his answer: "i'm getting too many customer complaints about you."
"they say ur ignoring them, you dont look at them, you dont help them, ur unapproachable, ect."
i did NOT see that coming. i didnt even know who he was talking about.
You make me sick. In my years working in the food service industry I have met a total of two people who did things to people's food.. they were all fired, fast, as I reported it as soon as I found out.Xanthious said:
I thank god that the industry here pays as all industries everywhere should.. flat wages, no tips. None of this "I didnt get my tip so you're treated like dirt" garbage.
Well, firstly.. if you're helping one customer out extensively you are, by definition, not helping the other customers who are there at the time.
People in large department stores don't expect or need personal service... if they ask you if you have something, check, find it if needed, then move on to another customer. If your conversation with the customer is so long it actively prevents you from helping other customers, or you are attempting to "sell" something on how great it is, you are spending to much time.
Also in these sorts of places you aren't expected to know much about your merchandise. While some people will like having someone who knows games, most people who buy games in Best Buy will probably be just wanting to know what the game is and where it is.
I used to work at a game arcade where the games liked to be little bitches and not register that you put money in them. This woman in maybe her 40s came up to me to tell me that the machine wasnt letting me play so I got it working for her but then she said she wanted to play with her husband who was already playing a game as his machine worked. I told her that she'd have to wait for him to finish his game and then he'd have to pay for another one and I'd reset her machine for her when he was done. Nope not good enough for her. I had to stand their and listen as she went on for about 10 minutes about what a ***** I was and how she was going to complain and get me fired. I kept trying to tell her over and over again that I couldn't give him a free game but she wouldn't listen. Took a lot of restraint to not give her a mouthful back. We got a lot of customers like that and ones who tried to get us to give them free toys.
Man, my dad is that customer that the world revolves around. I'm always super wary about going to get food with him, and I have on more than occasion "gone to the bathroom" to go apologize to the waiter/waitress.
Like the other day, he got a virus on his computer, so he made me go to the apple store with him. (you need an appointment for getting something fixed I guess) So we get there, he has no appointment, and chews out some random employee because when he called, they didn't tell him he needed an appointment. Not like this was the guy on the phone dad!
Like the other day, he got a virus on his computer, so he made me go to the apple store with him. (you need an appointment for getting something fixed I guess) So we get there, he has no appointment, and chews out some random employee because when he called, they didn't tell him he needed an appointment. Not like this was the guy on the phone dad!
IF YOU JUST WANT TO READ THE STORY LOOK FOR THE START IN ALL CAPS
I work at the UPS Store, which is not the worst customer-wise, but it is hilarious how little people know about the shipping/postal industry. Most of the customers are regulars/businessmen who are awesome and understand, but since the point of the UPS Store is to bring the above services to the public, morons generally tend to make their way in.
Now UPS tends to be more expensive, but more reliable and tracking and all of that good stuff, and most people either simply say "I'll take my business elsewhere" or sure, sounds good!, but then theres the people who make it personal, and/or WHY IS IT SO EXPENSIVE, IT SHOULD BE 20$ BLAH BLAH BLAH. I always want to reply with "GO TAKE IT YOURSELF THEN" lol
MY CASE IN POINT: This lady comes in with a small package going to Germany, and is like "Can I ship this to Germany?"
ME: "Sure, how would you like this sent, UPS international, or just regular mail"
Her: "oh just regular."
ME: ok regular mail will be this amount (I can't remember), and remember it doesn't come with tracking or anything"
HER: "don't UPS services come with tracking",
ME:"yes, but you said just send it regular mail."
HER: "Why would I come to the UPS Store for mail, I'm so confused, I didn't know you guys offered that." Now keep in mind it was in a "you're stupid and I'm right tone."
ME: Yeah we offer US Mail internationally because it tends to be pretty cheaper than UPS"
HER (in a smug tone): Doubt it, just send it UPS
At This point I'm like grreeaaattt
ME: Ok, let's start with your phone number
HER: Ok, That's new, why do they want that?
ME: (in my head: wtf?) Just in case something happens us or UPS can contact you
HER: ok, (in a very rude tone) isn't there just a way you can tell me the pice without going through all of this?
ME: Ok, I'll do the best I can do
I enter in the informations, weight, size, going to Germany, blah blah
ME: the price will be around 275 (I think it was)
she looked like she was gonna go through the roof
HER: WHAT! this is crazy did you say 275? this is ridiculous, are you kidding me? you've got to be kidding me, you are just kidding me?
I hear this all the time, and so in my head I was like YES, IM MAKING UP NUMBERS, CAUSE THATS MY JOB lol, and I've always wanted to sa the following,
ME: No ma'am I'm not here to kid around
so she continues to freak out, all the while there a line starting to form
HER: OK so this is going international, do you guys consider Canada International?
ME: well, yes, it's another country
HER: well why is it only like under 20 bucks to ship there, and so much to Germany?
In my head i Was like WTF IS WRONG WITH YOU, DID YOU SERIOUSLY JUST EQUATE CANADA WITH GERMANY, USE COMMON SENSE
ME: Well Canada is right up north, whereas Germany is across the ocean, therefore more expensive
so she left, and my boss was like well you shouldn't have got smart with her, but it was pretty damn funny, and my coworkers found it hilarious, and for the next coupla days they gave me shit like oh, he's not here to kid around lol. It was so worth it.
I work at the UPS Store, which is not the worst customer-wise, but it is hilarious how little people know about the shipping/postal industry. Most of the customers are regulars/businessmen who are awesome and understand, but since the point of the UPS Store is to bring the above services to the public, morons generally tend to make their way in.
Now UPS tends to be more expensive, but more reliable and tracking and all of that good stuff, and most people either simply say "I'll take my business elsewhere" or sure, sounds good!, but then theres the people who make it personal, and/or WHY IS IT SO EXPENSIVE, IT SHOULD BE 20$ BLAH BLAH BLAH. I always want to reply with "GO TAKE IT YOURSELF THEN" lol
MY CASE IN POINT: This lady comes in with a small package going to Germany, and is like "Can I ship this to Germany?"
ME: "Sure, how would you like this sent, UPS international, or just regular mail"
Her: "oh just regular."
ME: ok regular mail will be this amount (I can't remember), and remember it doesn't come with tracking or anything"
HER: "don't UPS services come with tracking",
ME:"yes, but you said just send it regular mail."
HER: "Why would I come to the UPS Store for mail, I'm so confused, I didn't know you guys offered that." Now keep in mind it was in a "you're stupid and I'm right tone."
ME: Yeah we offer US Mail internationally because it tends to be pretty cheaper than UPS"
HER (in a smug tone): Doubt it, just send it UPS
At This point I'm like grreeaaattt
ME: Ok, let's start with your phone number
HER: Ok, That's new, why do they want that?
ME: (in my head: wtf?) Just in case something happens us or UPS can contact you
HER: ok, (in a very rude tone) isn't there just a way you can tell me the pice without going through all of this?
ME: Ok, I'll do the best I can do
I enter in the informations, weight, size, going to Germany, blah blah
ME: the price will be around 275 (I think it was)
she looked like she was gonna go through the roof
HER: WHAT! this is crazy did you say 275? this is ridiculous, are you kidding me? you've got to be kidding me, you are just kidding me?
I hear this all the time, and so in my head I was like YES, IM MAKING UP NUMBERS, CAUSE THATS MY JOB lol, and I've always wanted to sa the following,
ME: No ma'am I'm not here to kid around
so she continues to freak out, all the while there a line starting to form
HER: OK so this is going international, do you guys consider Canada International?
ME: well, yes, it's another country
HER: well why is it only like under 20 bucks to ship there, and so much to Germany?
In my head i Was like WTF IS WRONG WITH YOU, DID YOU SERIOUSLY JUST EQUATE CANADA WITH GERMANY, USE COMMON SENSE
ME: Well Canada is right up north, whereas Germany is across the ocean, therefore more expensive
so she left, and my boss was like well you shouldn't have got smart with her, but it was pretty damn funny, and my coworkers found it hilarious, and for the next coupla days they gave me shit like oh, he's not here to kid around lol. It was so worth it.
I'm curious, has your father ever worked face to face with customers in the last.. say.. twenty years?Freshman said:
I find three types of people are the worst for this kinda stuff..
..the unemployed who feel the world owes them everything under the sun, normally physically disabled or "indiginous"
..people who work in office jobs or other non service industries and think they are better than the people behind the counter.
..people who worked in a service industry a few decades ago when people, both customers and staff, expected less and were far more polite.
I work Customer Service in a grocery store. 95% are competent and rational. the remaining 5% make me want to kill someone in painfully sadistic ways.
What people don't understand is that I:
-Am not a mind reader. Please be more specific with your questions. One asked me "Where is that stuff in the blue box with the thing." She got upset because I had no idea what she is talking about
-Am very low in the hierarchy and can't break the rules just for you
- Do not have the ability to materialize out of stock items. If I could create things out of nothing, I wouldn't be working there.
-Am not a moron. It is unnecessary to talk down to me like that.
And last but not least:
-Have no reason to lie to you. Really, we don't want to keep you in the store longer than we have to. The longer you are there, the longer I have to put up with you. If we can bend the rules to get you out faster or give you what you want, we would. If we can't, its because we will be in serious trouble and I don't want to lose my job taking expired coupons for 50 cents off of noodles or a can of beans.
What people don't understand is that I:
-Am not a mind reader. Please be more specific with your questions. One asked me "Where is that stuff in the blue box with the thing." She got upset because I had no idea what she is talking about
-Am very low in the hierarchy and can't break the rules just for you
- Do not have the ability to materialize out of stock items. If I could create things out of nothing, I wouldn't be working there.
-Am not a moron. It is unnecessary to talk down to me like that.
And last but not least:
-Have no reason to lie to you. Really, we don't want to keep you in the store longer than we have to. The longer you are there, the longer I have to put up with you. If we can bend the rules to get you out faster or give you what you want, we would. If we can't, its because we will be in serious trouble and I don't want to lose my job taking expired coupons for 50 cents off of noodles or a can of beans.
oh it is, the situation is near built to fail, hell most of the time the banks send people to us when we aren't supposed to be the ones who talk to them and since we are 3rd party I don't have the ability to transfer them back (we do fraud security for hundreds/maybe thousands of banks, so having that many transfers would be ridiculous) in which i would like to blame banks mostly, as they fucking could care less mostly and we end up taking 90% of the grind even though we aren't even part of the bank and abide by their rules and regulations.CrystalShadow said:
Still, sometimes it would just be nice to run into a logical person or two, at least more than once per hour (i get roughly 25-35 calls per hour, and by the end of the night after dealing with hundreds of people, it gets...fucking.tiring.) And i don't think people realize that, they think of some fat foreign guy sitting behind a desk doing nothing all night who has access to everything at the flip of a single key on the keyboard
Chain of screaming, man. Sucks balls. Just assume them to be extremely insecure with two bucketfuls of psychological dependency issues, and feel pity for them. My sympathies, man.
I worked a long time in retail except that I have the opposite approach. No matter how shitty my day is, it was my job to provide excellent customer service and deal with asshole customers. So I don't blame customers for being assholes. In fact, I blame employees for not having patience and being able to put up with it.
i had a job for a local coffee shop doing dishes and my boss of 2 hours told me i wasnt going fast enough to keep up yet i had a 2' by 4' work area and a dishwasher that took 3 minutes per load when your trying to crank out the loads 3 minutes is an eternity then 30 seconds after bitching me out she starts trying to make idle conversations with me thats what annoyed me most im running like a chicken with its head cut off and everyone else is standing around watching me work which drives me insane this is why i usually like to work alone or with other competent people
I work in Walmart electronics. The ignorance of some of the people coming into my department alone is bad, let alone the whole damn store. Had a customer argue with me about how the Xbox 360 had a blu ray player for 15 minutes. He finally gave up after all that time of me telling him he was wrong.
Generally I don't need to worry about getting canned for being rude to the obviously stupid or excessively rude customers, because management has my back being the only technologically competent person there.
Generally I don't need to worry about getting canned for being rude to the obviously stupid or excessively rude customers, because management has my back being the only technologically competent person there.
So in Canada, and many other nations, stores will not accept returns on CD's, DVD's, Games because of the fear of piracy that and apparently it's law. One lady, bought a DVD, opened, and demanded it to be returned.
Her: I want to return this.
Me: Sorry, can't return open media, it's actually federal law.
Her: Why can't I return it?
Me:...because the law says so
Her: Who said I can't?
Me:...The Federal government
*She starts making a big fuss*
Me: Ok ok, I think I have a solution that will make everyone happy.
Her: And what would that be?
Me: A CT scan
Her: What will that solve?
Me: It will help us find the tumor in your brain that is clearly impairing your ability to think.
Her: I want to return this.
Me: Sorry, can't return open media, it's actually federal law.
Her: Why can't I return it?
Me:...because the law says so
Her: Who said I can't?
Me:...The Federal government
*She starts making a big fuss*
Me: Ok ok, I think I have a solution that will make everyone happy.
Her: And what would that be?
Me: A CT scan
Her: What will that solve?
Me: It will help us find the tumor in your brain that is clearly impairing your ability to think.