Sony Offers "Sincerest Apologies" for PSN Attack

[Denariax]

So where's the part that they tell us that the security crack was two lines, and that this was all their fault to begin with? Or that there were no hackers in the long run because who the hell is gonna be able to steal that many credit cards in the manner of a day, which is what I'm hearing?

Damn, and I thought God of War was just a fairytale.

 

[JDKJ]

Okay...

Spoiler: See this?

This basically says that no jailbroken PS3 consoles were involved in the hack, access was gained through a security hole in the network itself. So people, please, let the entire GeoHot debacle rest in peace, no matter where your loyalties may lie.

Also, I think people need to understand that this in all likelyhood was an attack commited by a serious "cyber-criminal" (*cringe*) organisation, rather than the stereotype "bored hacker" who wanted to ruin everyone's fun.

Not to say what you say isn't correct, but can you explain to me how you're able to draw that conclusion from the diagram? All I can tell is that someone used the internet to access the web server, got past the firewall to the application server, injected a "communication tool" (WTF that is) into the application server and, from there, gained access to the database server. How can you tell that the means of injecting the "communication tool" wasn't with a PS3 console? Because the picture of the bad guy has what looks like a laptop?

 

[Fursnake]

Sorry don't mean shit in this situation.

So, sorry Sony, you need to do better than that.

 

[EchetusXe]

Oh look, the hackers didn't break in using a jailbroken PS3. How unsurprising.

So, where have all the people blaming this on Geohot's CFW gone, pray tell?

Well let me see, first they were on conspiracy forum websites saying that 9/11 was an inside job. Then they went on to political forums to question the truth of Obama's birth place. Then they came here to ***** about Geohot. Hopefully they have now gone to Libya to stick up for Colonel Gaddafi.

 

[D_987]

But what do you think they should be doing? Kissing your damn feet? Not going to happen.

I'd ask you not to be so childish, and to try and understand that not everyone wants instant reaction like yourself, but I have a feeling it'd be pointless.

They should start rebuilding and prove they can provide a quality service whilst properly documenting, what occurred and how they will fix it.

No amount of apologies is going to make this go away, and only a fool would forgive and forget so quickly. They'll earn the respect and trust of the public back when they can prove they've learnt from the experience.

 

[emh204]

So when is it okay to laugh about this whole incident?

 

[JDKJ]

Oh look, the hackers didn't break in using a jailbroken PS3. How unsurprising.

So, where have all the people blaming this on Geohot's CFW gone, pray tell?

Well let me see, first they were on conspiracy forum websites saying that 9/11 was an inside job. Then they went on to political forums to question the truth of Obama's birth place. Then they came here to ***** about Geohot. Hopefully they have now gone to Libya to stick up for Colonel Gaddafi.

I saw a bunch of 'em over at the Sierra Club's forums saying that BP deliberately leaked all that oil into the Gulf to drive gas prices up. I can't say if that's true or not, but if it is true, then it worked liked a charm.

 

[mikev7.0]

And that's reason to accept the apology. In the Japanese culture that right there is the ultimate apology.

Yeah it takes a big company to get each and every one of their 77 million online users' information compromised and then throw three executives out to give a staged apology. I'm sure when people start having their identities stolen and their credit cards used fraudulently that little bow there is going to make it all better.

If Sony was actually sorry they wouldn't have waited a week and a half to apologize. They wouldn't have waited a week to tell the customers their information was potentially compromised. That little press conference they had to "apologize" was nothing more than a cheap publicity stunt.

I have to agree with this. I understand what this means in Japan but scapegoating even when (&*^ is "getting real" is nothing new. It's no excuse for not having the proper measures taken to begin with, it's no excuse for not telling your customers what's happening immediately, and essentially giving those affected something that ensures they remain your customer (and have to be foolish enough to trust you with the same sensitive data AGAIN) is not a reparaition, it's practically a scam and it IS an insult to people's intelligence. The worst part of this isn't that they think we'll be dumb enough to buy it, no, the worst part is that according to a lot of posts here some people actually ARE. I guess in that case you deserve what you get. When the XBL folks that lost my profile asked for my credit card info all they got in return was peals of laughter. I'm not saying anyone else is any better here I'm saying that when it comes to information that you personally feel is too sensitive, trust NONE of them. They all suck at keeping customers information safe, it's just not a priority for them. Tricking you into giving them your money and information IS, and let's face it that's a full time job and requires "top talent."

Did it bother anyone else that SONY a company that has oft touted themselves as the future of networked computer entertainment and community had to call in a different computer company not to fix it, but just to figure out what happened?? I for one would prefer they not bow so low since, y'know accidents DO happen (apparently) and they spend enough time with their heads in that general area anyway.

 

[The .50 Caliber Cow]

This isn't going to stop 1/3 of your userbase from leaving Sony.

Your apology isn't going to fix this :/

Oh, so you would rather they hadn't said anything at all?

Maybe. It's not like it makes a difference either way so what do I care?

To be fair if they didn't people would ***** that. "They didn't even apologize!"

Given the situation, people aren't going to stop bitching about anything Sony does for the next year. If they wrap this up with the speed that BP wrapped up the Gulf spill; Sony will remain a symbol of total security failure throughout the decade.

An apology is nice but results are what people really care about.

Okay...

Spoiler: See this?

This basically says that no jailbroken PS3 consoles were involved in the hack, access was gained through a security hole in the network itself. So people, please, let the entire GeoHot debacle rest in peace, no matter where your loyalties may lie.

Also, I think people need to understand that this in all likelyhood was an attack commited by a serious "cyber-criminal" (*cringe*) organisation, rather than the stereotype "bored hacker" who wanted to ruin everyone's fun.

That's what happened. Groups like those are like Romulans. Once they sense weakness, they strike with overwhelming strength.

 

[JDKJ]

And that's reason to accept the apology. In the Japanese culture that right there is the ultimate apology.

Yeah it takes a big company to get each and every one of their 77 million online users' information compromised and then throw three executives out to give a staged apology. I'm sure when people start having their identities stolen and their credit cards used fraudulently that little bow there is going to make it all better.

If Sony was actually sorry they wouldn't have waited a week and a half to apologize. They wouldn't have waited a week to tell the customers their information was potentially compromised. That little press conference they had to "apologize" was nothing more than a cheap publicity stunt.

I have to agree with this. I understand what this means in Japan but scapegoating even when (&*^ is "getting real" is nothing new. It's no excuse for not having the proper measures taken to begin with, it's no excuse for not telling your customers what's happening immediately, and essentially giving those affected something that ensures they remain your customer (and have to be foolish enough to trust you with the same sensitive data AGAIN) is not a reparaition, it's practically a scam and it IS an insult to people's intelligence. The worst part of this isn't that they think we'll be dumb enough to buy it, no, the worst part is that according to a lot of posts here some people actually ARE. I guess in that case you deserve what you get. When the XBL folks that lost my profile asked for my credit card info all they got in return was peals of laughter. I'm not saying anyone else is any better here I'm saying that when it comes to information that you personally feel is too sensitive, trust NONE of them. They all suck at keeping customers information safe, it's just not a priority for them. Tricking you into giving them your money and information IS, and let's face it that's a full time job and requires "top talent."

Did it bother anyone else that SONY a company that has oft touted themselves as the future of networked computer entertainment and community had to call in a different computer company not to fix it, but just to figure out what happened?? I for one would prefer they not bow so low since, y'know accidents DO happen (apparently) and they spend enough time with their heads in that general area anyway.

Not really. It's standard corporate operating procedure to call in an independent forensic analyst in times like this. Two reasons: (1) the culprit could be internal and, therefore, all internal employees are suspect and (2) they want to minimize their own liability by having someone else on the hook for figuring out what went wrong.

 

[Dr. Crawver]

doesn't really mean much now

 

[mikev7.0]

This article is in serious need of that picture: http://www.businessinsider.com/sony-exec-bows-deeply-in-apology-for-security-breach-2011-5

Wow... shit just got real.

And that's reason to accept the apology. In the Japanese culture that right there is the ultimate apology. If you think they look bad here imagine how they look in japan.

Yeah i know. I do know a little bit about japanese culture, but yeah they do seem to be genuine here.

Well of COURSE it's genuine! Cuz y'know they're from Japan an' oh Lookit Lookit!! They're bowing and STUFF!! Wow we're "gettin' real" now cuz'!

*facepalmxpi*

Seriously? SERIOUSLY? Can we just have a think for your damned self moment here?? What's next? Are people going to run out and start legal defense funds for huge corporations??

Gee-BUS!!

 

[Sliverwings]

An apology will have to do... *sigh*

 

[JDKJ]

This article is in serious need of that picture: http://www.businessinsider.com/sony-exec-bows-deeply-in-apology-for-security-breach-2011-5

Wow... shit just got real.

And that's reason to accept the apology. In the Japanese culture that right there is the ultimate apology. If you think they look bad here imagine how they look in japan.

Yeah i know. I do know a little bit about japanese culture, but yeah they do seem to be genuine here.

Well of COURSE it's genuine! Cuz y'know they're from Japan an' oh Lookit Lookit!! They're bowing and STUFF!! Wow we're "gettin' real" now cuz'!

*facepalmxpi*

Seriously? SERIOUSLY? Can we just have a think for your damned self moment here?? What's next? Are people going to run out and start legal defense funds for huge corporations??

Gee-BUS!!

Did you give your money to the EgoHot Legal Defense Fund? If you did, maybe you'd have been better off buying a couple shares of Sony's stock. At least you'd have been backing the guy who was willing to go all the way. Not the one willing to take your money and then bail out two weeks later. Besides, the stock price's been running at a historical low. Coulda been a good investment. Ya gotta buy low and sell high.

 

[TheDarkestDerp]

Being hacked wasn't the issue in my camp, that I can be understanding of. I appreciate the strength of this gesture by SONY as it applies to the Japanese culture and so on and so forth. This also doen't really excuse much for me either. Saying 'sory' and bowing, no matter how 'big a gesture' it is in their culture, it still pales in comparison to just fixing the problem or giving recompense to any injured parties, should there be any.

Seriously though, my main problem is that it happened about a full TEN days before I was informed some jagoff might be out there getting a credit card in my name and ruining my financial life.

 

[Choppaduel]

"sincerest apologies".... That's it?

Uh-huh, you probably don't know anything about the Asian honor system. Something like this is life ruining, hell the execs probably just brought mountains of shame upon their family names.

Insufficient. Words are meaningless and forgettable.

Seriously, what is with some of you people?! What, does someone cut you off in traffic and all you want to do is smash up their cars? Sony did the best they could under the circumstances (which for Sony wasn't very good) but they're getting the PSN back up. Yes, they were hacked, and it was foolish of them, I'm pretty sure this whole PR nightmare they have on their hands right now is punishment enough than you people getting on their cases for the smallest damn thing!

You seem to think I want revenge or something. I just want the corporate equivalent of an apology card & some chocolates. Something inexpensive, but a tangible reminder or their willingness to make it up. Maybe, in Japan a formal apology is meaningful, but its not in North America and as such mere words aren't going to win back American consumers.

 

[JDKJ]

"sincerest apologies".... That's it?

Uh-huh, you probably don't know anything about the Asian honor system. Something like this is life ruining, hell the execs probably just brought mountains of shame upon their family names.

Insufficient. Words are meaningless and forgettable.

Seriously, what is with some of you people?! What, does someone cut you off in traffic and all you want to do is smash up their cars? Sony did the best they could under the circumstances (which for Sony wasn't very good) but they're getting the PSN back up. Yes, they were hacked, and it was foolish of them, I'm pretty sure this whole PR nightmare they have on their hands right now is punishment enough than you people getting on their cases for the smallest damn thing!

You seem to think I want revenge or something. I just want the corporate equivalent of an apology card & some chocolates. Something inexpensive, but a tangible reminder or their willingness to make it up. Maybe, in Japan a formal apology is meaningful, but its not in North America and as such mere words aren't going to win back American consumers.

I like those Whitman's Samplers. That's what I want. They got that picture guide on the inside of the lid that lets you know what kinda chocolate's in the tray. That way, I don't have to squeeze them to figure out the ones that have nuts inside and, if they do, put them back in the tray for someone else to eat. I hate the ones with nuts.