Sony Offers "Sincerest Apologies" for PSN Attack

[snfonseka]

"sincerest apologies".... That's it?

What did you expect? It wasn't even their fault.

Really? If I am not mistaken they have a responsibility for protecting their customer details and credit card info etc. If you mean by "It wasn't even their fault." that the attack was conducted by external party, well yea... attacks were/ are/ will be always conducted by external parties. A company won't attack to itself. But that doesn't mean it has no responsibility towards its' customers privacy protection.

 

[RedEyesBlackGamer]

"sincerest apologies".... That's it?

What did you expect? It wasn't even their fault.

Really? If I am not mistaken they have a responsibility for protecting their customer details and credit card info etc. If you mean by "It wasn't even their fault." that the attack was conducted by external party, well yea... attacks were/ are/ will be always conducted by external parties. A company won't attack to itself. But that doesn't mean it has no responsibility towards its' customers privacy protection.

I just don't understand the amount of hate they are getting. I guess it is easier for people to vent at the only party with a face in this disaster.

 

[Deverfro]

Good to see an apology, tho I would like to know if my details are in some twats computer.

 

[JDKJ]

"sincerest apologies".... That's it?

Do you understand the Asian concept of "losing face?" It isn't much like the Western concept of an apology -- one that's usually insincere and don't mean much of anything.

 

[AbsoluteVirtue18]

Apology Accepted.

Now give me free stuff.

Of course I never blamed Sony for all this anyway.

[sub]Still, give me the free stuff.[/sub]

[sub][sub]Like, now.[/sub][/sub]

 

[Dogstile]

"sincerest apologies".... That's it?

What did you expect? It wasn't even their fault.

Really? If I am not mistaken they have a responsibility for protecting their customer details and credit card info etc. If you mean by "It wasn't even their fault." that the attack was conducted by external party, well yea... attacks were/ are/ will be always conducted by external parties. A company won't attack to itself. But that doesn't mean it has no responsibility towards its' customers privacy protection.

I just don't understand the amount of hate they are getting. I guess it is easier for people to vent at the only party with a face in this disaster.

Its rather simple. They suspected data was being compromised a few days before they told anyone. That's more than enough time for someone to sell on your info and for it to be used.

I don't blame Sony for being hacked. I blame them for doing the equivalent of hoping it'd go away rather than letting us know there was an issue.

Of course, I personally don't care because I'm an Xbox fan myself and this is just hilariously interesting to watch. I'm damn glad this didn't happen to Microsoft.

 

[Shadie777]

"sincerest apologies".... That's it?

The executives bowed deeply. Do you realize that in Japan they take bowing seriously? This shows that they are seriously sorry for what happened.

 

[sir.rutthed]

I really wanna know who this hacker/these hackers is/are. Not because I need a face to channel my nerd rage, just because it'd be interesting to see what one of the greatest computer minds of this generation looks like. Besides, the guy's obviously got skill. I can't imagine him doing a lot of time before he starts working for the FBI or something.

"sincerest apologies".... That's it?

Do you understand the Asian concept of "losing face?" It isn't much like the Western concept of an apology -- one that's usually insincere and don't mean much of anything.

That's all well and good, but us westerners don't give a damn about saying sorry and bowing. That's why there's also the free stuff and upgraded membership, I'd imagine.

 

[Choppaduel]

Insufficient. Words are meaningless and forgettable.

 

[RedEyesBlackGamer]

"sincerest apologies".... That's it?

Do you understand the Asian concept of "losing face?" It isn't much like the Western concept of an apology -- one that's usually insincere and don't mean much of anything.

I foresee culturally insensitive responses to this.

 

[JDKJ]

I really wanna know who this hacker/these hackers is/are. Not because I need a face to channel my nerd rage, just because it'd be interesting to see what one of the greatest computer minds of this generation looks like. Besides, the guy's obviously got skill. I can't imagine him doing a lot of time before he starts working for the FBI or something.

"sincerest apologies".... That's it?

Do you understand the Asian concept of "losing face?" It isn't much like the Western concept of an apology -- one that's usually insincere and don't mean much of anything.

That's all well and good, but us westerners don't give a damn about saying sorry and bowing. That's why there's also the free stuff and upgraded membership, I'd imagine.

Which suggests that perhaps Westerns would be well-advised to learn something from the Asian cultures and, perhaps, realize that the things we can touch are not the only things with value.

 

[Shadie777]

Insufficient. Words are meaningless and forgettable.

Words may be forgettable but actions can be easily remembered, probably the reason why they bowed in front of the public.

 

[ramboondiea]

i still believe sony has handle this situation very well. i dont eve think an apology is entirely necessary, but its certainly nice of them to do so

 

[snfonseka]

"sincerest apologies".... That's it?

What did you expect? It wasn't even their fault.

Really? If I am not mistaken they have a responsibility for protecting their customer details and credit card info etc. If you mean by "It wasn't even their fault." that the attack was conducted by external party, well yea... attacks were/ are/ will be always conducted by external parties. A company won't attack to itself. But that doesn't mean it has no responsibility towards its' customers privacy protection.

I just don't understand the amount of hate they are getting. I guess it is easier for people to vent at the only party with a face in this disaster.

I am just pointing out that they have a responsibility regarding protecting the data that they have in their servers, even the fault of the attack. I hope some legal authority (such as U.K. Information Commissioner) will look into this issue deeply and check whether there are any loopholes in Sonys' end.

For those who want to accept the apology and be silent, I respect your idea but I don't agree with you.

 

[Sparrow]

Say what you like about this whole incident, but the guys bowed. They stood up in a press conference, and they bowed. Would this happen anywhere else, in any other country, and all you'd get is some jackass being paid to say: "We're really, really sorry. Like, really sorry."

Right on, Sony. There was a fuck up and you apologised like true human beings. My respect for you is now +5.

 

[sir.rutthed]

I really wanna know who this hacker/these hackers is/are. Not because I need a face to channel my nerd rage, just because it'd be interesting to see what one of the greatest computer minds of this generation looks like. Besides, the guy's obviously got skill. I can't imagine him doing a lot of time before he starts working for the FBI or something.

"sincerest apologies".... That's it?

Do you understand the Asian concept of "losing face?" It isn't much like the Western concept of an apology -- one that's usually insincere and don't mean much of anything.

That's all well and good, but us westerners don't give a damn about saying sorry and bowing. That's why there's also the free stuff and upgraded membership, I'd imagine.

Which suggests that perhaps Westerns would be well-advised to learn something from the Asian cultures and, perhaps, realize that the things we can touch are not the only things with value.

Or it suggests that Easterners could stand to learn something from us that saying sorry and doing a toe touch isn't enough to make up for such an epic screw up. Neither culture is "right", this is just the way things are.

 

[EchetusXe]

Not good enough. I expect to be installed as the new Emperor of Japan. Being unable to play on the Playstation network for a week is the greatest tragedy in the history of the human race, if not the history of the Universe as a whole (though Bambi's mum dying was pretty bad too). The hacker responsible is a worse human being than Joseph Stalin. When caught I expect him and his extended family to be buried alive, and his name erased from the annals of history.

[SMALL]Continues for hundreds of pages.[/SMALL]

 

[Fiz_The_Toaster]

Say what you like about this whole incident, but the guys bowed. They stood up in a press conference, and they bowed. Would this happen anywhere else, in any other country, and all you'd get is some jackass being paid to say: "We're really, really sorry. Like, really sorry."

Right on, Sony. There was a fuck up and you apologised like true human beings. My respect for you is now +5.

I agree. They have gained more respect from me, and even though I don't like the fact that they were slow to give info out, they acted like people and not an emotionless company.

Good on ya Sony!

 

[ArmorArmadillo]

I just wish they didn't have to do this. It'd be nice if they could just say, "Look. We got hacked. It's the hackers' fault. We're going to try to fix it going forward, but quit blaming us. Seriously, it's like blaming a guy whose house got robbed because he happened to be borrowing your lawnmower at the time."

Sort of... but it's more like blaming a bank for being robbed because it had your money. Yes, it's primarily the robbers' fault, but the bank did promise security.

Anyway, I'm honestly on Sony's side here. Not because I like them or am a fanboy, hell I'm kind of sorry I used PSN right now, but because digital distribution is the future of gaming (and movies and music) and networks like PSN are going to be a core part of it. If the blowback on this hurts consumer trust and makes people stop using them, that's going to be a BIG blow to the industry.

Insufficient. Words are meaningless and forgettable.

Yeah, well, would it be better if they didn't apologize?

 

[JDKJ]

"sincerest apologies".... That's it?

What did you expect? It wasn't even their fault.

Really? If I am not mistaken they have a responsibility for protecting their customer details and credit card info etc. If you mean by "It wasn't even their fault." that the attack was conducted by external party, well yea... attacks were/ are/ will be always conducted by external parties. A company won't attack to itself. But that doesn't mean it has no responsibility towards its' customers privacy protection.

I just don't understand the amount of hate they are getting. I guess it is easier for people to vent at the only party with a face in this disaster.

I am just pointing out that they have a responsibility regarding protecting the data that they have in their servers, even the fault of the attack. I hope some legal authority (such as U.K. Information Commissioner) will look into this issue deeply and check whether there are any loopholes in Sonys' end.

For those who want to accept the apology and be silent, I respect your idea but I don't agree with you.

But that's what Sony's already has done and is promising to do: figure out where they went wrong and take the necessary steps to rectify the situation so that it doesn't happen again. I don't think they're saying that there weren't any "loopholes." I think the apology is an admission that they fucked up and that there were loopholes in the system, but loopholes that they're now trying to fix -- not only for their own benefit and the benefit of their customers but also for everyone engaged in e-commerce and who faces similar risks and can therefore learn from their experiences. What more would you like them to do?