Sony Offers "Sincerest Apologies" for PSN Attack
- Thread starter Tom Goldman
- Start date
Here here!! This situation has people clamouring at Sony's gates with pitchforks and torches and lets face it the second easiest job in the world? assigning blame (after spending money)Joa_Belgium said:
The gravity of Japanese people bowing cannot be looked over with the contempt of "Yeah? words mean nothing. I want action!" I'd rather those responsible within a company express sincere, genuine apologies than resign and avoid any hard work of taking responsibility which too many companies and nation's governments are in the habit of doing lately.
For me, an apology is realising you've done wrong, understanding the nature of the error at hand and then making amends to fix the problem. Sony have done this by the numbers and the book and I never expressed any unneeded hatred towards them or the issue in the first place.
I am kind of confused, why you are insulting me when Im basically saying that Sony wer sincerely sorry and that I forgive and support them. I wasn't being sarcastic. If I was I would of put /sarcasm. I know bowing isn't a usual custom, that is the reason why I said they take it seriously.Joa_Belgium said:
There is a difference between being hacker-proof and having EVERYTHING taken in one hack.Joa_Belgium said:
Sure a bank isn't theft-proof either, but I would expect the cash to be kept in a vault of steel, not a fucking cardboard box.
I could really care less how deeply sorry they are, of course they're sorry, this is going to hurt the company massively. The only way they can make amends is reward users with something that is WORTH the data theft (as in, NOT one month of a service that is probably auto-recurring)
Nobody is supporting the hackers, NOBODY. Geohotz is not behind this, Anonymous is not behind this. Those are the groups some people support, and they are not involved in this attack. The reason most of the blame is leveled at Sony is simple, because we expect this kind of behavior from criminal hackers, and it goes without saying that it's horrible and wrong. However, given that they will always exist and try to steal data, we also expect that a company will do their best to protect said data. Sony did not do their best, not by a long shot. This hacker got all of our personal information, and everything but the credit card number was on their servers in PLAINTEXT!. Sony violated our expectations and our trust, that is why most of the hate is directed at them.
Well that's pretty much all they are doing. What else are they doing? Giving out a free month of premium PSN? Wow, they were responsible for millions of customers' personal information and possibly credit card info being stolen and they are trying to get off the hook by throwing em 15 dollars and a staged apology.JDKJ said:
Oh, and they are upgrading the safeguards for PSN. Well gee that's kinda shutting the barn door after the horse is out don't ya think? That improved security should have been there in the first place.
None of this changes the fact that millions of people trusted them to keep their personal information secure and they failed to keep even a single one safe. To make matters worse they sat on this fact for a week before telling people their information was compromised.
They SHOULD have been up front with people from the beginning and not hide for a week. They SHOULD have had these improved security measures in place from the beginning. They SHOULD have done a lot of things differently but they didn't and sending three executives out to pretend to be sorry is way too little too late.
It's not even close to being the biggest information hack in history. That dubious distinction goes to TJ Maxx who lost about ten times as many credit card accounts as Sony lost (and that Sony has actually lost usable credit card information is still up for debate, I think). And TJ Maxx, unlike Sony, didn't discover it for months after it occurred. And the credit card information that TJ Maxx lost actually resulted in clone cards being used to withdraw millions of dollars from ATM machines. The Sony hack so far is peanuts in comparison.danpascooch said:
nopesnfonseka said:
we get a months free of PS+ (even those without it),Quriocity,and some additional free content on the PS store
Also this appoligy is a big thing, how many times have u seen a huge buissness face the angry mob and say "Sorry..... we realy did fuck up" tht takes a lot of guts and im glad they did it
Yeah, it's nice to see that Sony Japan is made up of some decent human beings.Sparrow said:
I haven't heard an apology from that asswipe Jack Tretton that we're stuck with in America yet, though. If he says anything, it'll probably be some condescending nonsense about how self-respecting adults don't get upset at the possibility of having their identity stolen. And then I'll throw my PS3 off a cliff and never buy a Sony product again unless I happen to move to Japan.
But still though, they are still changing their story every day. Now they claim there was no proof our data got stolen, even though they previous confirmed that it all was stolen. Make up your damn minds, Sony. This is ridiculous. Can we get a statement from the FBI or Homeland Security? Maybe they can keep their story straight.
They didn't encrypt our user data. They said as much in an earlier statement. Thus if you think they are blame free, you are nuts. They obviously didn't take as many measures as they could have to secure everyone's information, and thus they do share in the blame. It is somewhat their fault. Yes, everyone can be hacked and have digital information stole from them. But no, that doesn't mean you just say "fuck it, why bother with security?" and don't bother trying to make it difficult for intruders. Not encrypting that data was a real bonehead move and absolutely means they deserve their share of the blame in this incident.Dastardly said:
All I'm thinking right now is Sony giving us a "tax refund" for our patience. Something like one free PSN game, or a redeem code! but then again I am selfish.
I feel like people getting so bent out of shape here are naive. Sony's not going to bend over backwards and give everyone a Porsche and handjob to make up for this. They bowed, apologized, and they're giving people some free stuff to make up for it and encourage them to stay. What else is a company supposed to do? Most people with half a brain have already changed their cards and passwords and the vast majority probably won't have any problems, so they're not going to give checks to people who haven't even lost anything but a little peace of mind.
I think the apology would be more widely accepted if it was backed up by a financial token.
And a promise it wouldn't happen again.
*cough* Unsecured network broken by a supernode hack *cough*
And a promise it wouldn't happen again.
*cough* Unsecured network broken by a supernode hack *cough*
You do realize how much money they stand to lose from giving away a free month of PS+ to potentially 77 million PSN users right? This isnt like giving a dime to a homeless person because thats all you had in your pocket.Xanthious said:
And as for the apology. What do you expect them to do? Whats done is done. All they can do is apologize and offer reparations. Do you expect them to go to the house of each individual PSN user and grovel at their feet? Be reasonable.
