Steve5513 said:
Zachary Amaranth said:
danpascooch said:
Steam (run by Valve) doesn't know how to treat its customers? I've never heard anyone argue THAT before, hell, they gave EVERYONE A FREE COPY OF PORTAL when it came out for Mac, I'm sure this is a mistake on EA's end.
Apologetics never get old.
Except it really is EAs fault. Valve doesn't hand out the keys. They just host the game for DL.
True. But Valve still has horrendous costumer support. When I bought Risen they ran out of keys. I submitted a ticket. It took a week and a half before they bothered to reply. They also said nothing on the forums about when it would be resolved. And that's just one of the problems I've had. When Season 3 of Sam and Max was released they held it back in order to coordinate with their god damn Mac crap at the time. Again: no word. The only person who told anything was Videogames Rodkin over at TellTale. Not a damn word from Valve despite it being their fault. The game was long released at TellTales own store.
So I'm getting a bit tired of all the apologetics who think Valve can do no wrong. They generally are crap at keeping their costumers informed of anything. I'm surprised they even admitted there is a problem in this case.
Also note the recent crap with disabled accounts and gift giving.
Oh, yea. One more thing: Valve has misunderstood the idea of digital distribution. Every game on Steam is about 30-50% more expensive than I can get a disc copy for. In the case of Dead Space 2: 50? on Steam. 25 or 30? on play.com. The same goes for Shogun 2. It's preposterous and downright infuriating. So don't defend Valve as being costumer friendly too much.