All Proceeds go to the Escapist.Reaperman Wompa post=18.70218.710958 said:
.........................And Aries_Split.
The Customer Is Always Wrong
- Thread starter Xhumed
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.........................And Aries_Split.
As long as you conquer the world and burn it down who cares?Xhumed post=18.70218.710969 said:As the OP, I think you'll find the monies are mine, sunny-jimAries_Split post=18.70218.710967 said:
glad to see the thread back up again.... Had a few crappy customers this week but not many.
Burger King has started the Spicy wrap thing, and everytime a new spicy item comes out i cringe. Everyone wants to know how hot/spicy it is. As spicy-ness/hotness is more of a personal preference.. i can never give a good enough answer to it. Mebbe if enough people knew about scoville units (its how they measure how hot peppers are.) I could use that.
The newest toys for the kids meals are these neo-pet things. Kids are almost dragging their parents to the front line, yelling about this one and that one. As soon as its time to place the order they get dead quiet and point out to their parents which toy they want. The parents will always request that toy. Unfortunantly 9 times out of 10, we dont have the one they want, Im not a damned toy store, the sign outside says burger king. Kids start crying, parents start screaming, noznin is not a happy manager. And the worst part is they come with stickers.... any one that works with or around kids knows that kids lovem' and will put them everywhere. Ive allready had to scrape stickers off of windows, booths, tables, my drink serving station, the urinal in the bathroom, the floor, and the toy display unit.
I love it when people think im not the manager or want to talk to my boss...ive allways wanted to keep a fake mustache in my pocket for this reason. Just once id like to say "let me get the manager for you" spin around, put it on, and spin back saying "can i help you" in a funny accent.
A lot of people call up thinking im a directory for other restaraunts. I get atleast 5 calls a day looking for other burgerkings. Today i had a lady looking for a burgerking in another shopping center that i know, for a fact, does not house a burger king. She wouldnt believe and kept asking for the number. After about 5 minutes, i finally convinced her it was in fact a wendys.
Burger King has started the Spicy wrap thing, and everytime a new spicy item comes out i cringe. Everyone wants to know how hot/spicy it is. As spicy-ness/hotness is more of a personal preference.. i can never give a good enough answer to it. Mebbe if enough people knew about scoville units (its how they measure how hot peppers are.) I could use that.
The newest toys for the kids meals are these neo-pet things. Kids are almost dragging their parents to the front line, yelling about this one and that one. As soon as its time to place the order they get dead quiet and point out to their parents which toy they want. The parents will always request that toy. Unfortunantly 9 times out of 10, we dont have the one they want, Im not a damned toy store, the sign outside says burger king. Kids start crying, parents start screaming, noznin is not a happy manager. And the worst part is they come with stickers.... any one that works with or around kids knows that kids lovem' and will put them everywhere. Ive allready had to scrape stickers off of windows, booths, tables, my drink serving station, the urinal in the bathroom, the floor, and the toy display unit.
I love it when people think im not the manager or want to talk to my boss...ive allways wanted to keep a fake mustache in my pocket for this reason. Just once id like to say "let me get the manager for you" spin around, put it on, and spin back saying "can i help you" in a funny accent.
A lot of people call up thinking im a directory for other restaraunts. I get atleast 5 calls a day looking for other burgerkings. Today i had a lady looking for a burgerking in another shopping center that i know, for a fact, does not house a burger king. She wouldnt believe and kept asking for the number. After about 5 minutes, i finally convinced her it was in fact a wendys.
You should have given her a wrong number or one for a porn shop. If she called back let her talk for a bit say code accepted then pretend to be some sort of terrorist hotline.Noznin post=18.70218.711018 said:
id get so fired fo doing any of those.... but i have hung up on a guy multiple times just cause he wouldnt stop cursing at me. Id warn him everytime i was going to hang up if he couldnt speak to me like an adult and treat me with respect. He said "what the fuck is that supposed to mean?!" so i hung up and waited for him to call back like 2 seconds later.Reaperman Wompa post=18.70218.711031 said:
I pick up the phone with the usual greeting and he starts right back at it. I warned him again and he says "you better fucking listen to me this time" CLICK.... He then calls back and has the nerve to say that hanging up on him "was a real mature move" He minds his tounge for about 20 seconds before cussing at me again and hanging up real quick.
Nice to see we're not alone eh? I think I'll throw in my wall-o-text too
Now, I work in a hardware store (Its like Home Depo [sp?]) Only smaller. It has a nice little cafe, and we give oustanding customer service (apparently).
So anyway, this one lady comes in with her children (4 years the the most), ignores all the greetings from the staff and proceeds to the Special Orders counter. She then starts treating them as though they're her servants that run around the store for her. While this is going on, one of her children wets himself, then runs into the next aisle where he takes a poop on the floor. The lady, not appologising for her childs actions, nor cleaning it up, heads down to the cafe. Down there, she hears a request to move her car from a disabled carpark over the PA. Obviously she is not thrilled by this and storms out of the store,cursing under her breath, when she is confronted by our manager. She then begins to cuss out the manager while driving off, and continues to do so untill she is out of sight.
And that, is what really grinds my gears.
Now, I work in a hardware store (Its like Home Depo [sp?]) Only smaller. It has a nice little cafe, and we give oustanding customer service (apparently).
So anyway, this one lady comes in with her children (4 years the the most), ignores all the greetings from the staff and proceeds to the Special Orders counter. She then starts treating them as though they're her servants that run around the store for her. While this is going on, one of her children wets himself, then runs into the next aisle where he takes a poop on the floor. The lady, not appologising for her childs actions, nor cleaning it up, heads down to the cafe. Down there, she hears a request to move her car from a disabled carpark over the PA. Obviously she is not thrilled by this and storms out of the store,cursing under her breath, when she is confronted by our manager. She then begins to cuss out the manager while driving off, and continues to do so untill she is out of sight.
And that, is what really grinds my gears.
Home Depot I guess...
God this woman deserved a quick visit of the hammers' aisle, complete with a demonstration, first on her incontinent offspring, then on the rest of the family, and of course, service with a smile...
There are times where I think store/hotel employees should have the right to exert aggravated physical punishment on the retards who call themselves customers of patrons...
Now another anecdote I remember was rather harmless, I wasn't a clerk in this video game shop, but I felt for both the poor customer and the poor clerk.
I was buying some owned 360 games the other day, and discussing PS2 and Xbox with this clerk when an old lady, visibly a bit lost enters and tries to scan the place, to find some lighthouse in this foreign sea of logos and boxes and stuff she could not make out for the life of hers. Then we both ask her "Need anything ma'am ?" (for ease of writing, assume the clerk and I are the same person in the dialog).
She very nicely replies "Why yes please, can you tell me what an xbox is and how much it costs ? It's some kind of game I believe."
"Well, uuuhhh... it's a console ma'am, which means it's made to play games, but it's not really a game in itself..."
"Oh uh... you know I don't really get all these, it's my grandson/daughter (forgot) who said (s)he wants one, so I'm asking and all."
"Mh... how old is (s)he ? You see, the cheapest model of xbox (we conclude it's a 360 she's looking for) is 200 euros and there are no games included (well of course there are XBA demos, but I doubt it counts for kids)."
"Well (s)he is 4, turning 5. It's expensive... and there are no games with it ? I don't get it."
We look at each other with the clerk, and we are both puzzled... So we walk her to the 360 games and we take one (it was Kameo or Viva Piñata, something PG 3+ for sure) we put in the 360 on display. Basically we explain her how, like with a VCR or DVD, you need to put the disc/tape in the machine to have something to do.
"Ooooh I get it, well it's nice and all, but it costs a lot, I don't know..."
"Ma'am, in all earnest, don't buy one, most of the games are not for kids."
"Oh, but what should I get for his(her) birthday then ? (S)He wanted an xbox."
"... Well if the kid wants video games, get him(her) a gameboy adance and super mario, nintendo consoles have literaly tons of games aimed at kids and all."
"Oh, and how much would it cost ?"
"Not much, buy it second-hand, you can have a console and a handful of games for half the price of an xbox, and it would be more suited for a 5yo -yet in my opinion, you'd better get her other toys or a kid's book or something, she'll have plenty of time to play video games."
"Oh, I see, so the gameboy's the name, right ? and like the xbox, you need games on top of the device ?"
"Exactly, but now it's cheaper, moreso used"
"Oh, ok, then I'll have a chat with my daughter and then we'll see, maybe I'll come back"
"Please do"
Basically this time the customer was more confused than wrong, but we felt bad for this grandma, we pictured the kid as a spoiled brat whining for stuff seen in TV ads, and the mum using her mother as a nanny and a present dispenser, maybe we have been harsh, but it was how it appeared to us from how confused she sounded, just entering a video game shop.
God this woman deserved a quick visit of the hammers' aisle, complete with a demonstration, first on her incontinent offspring, then on the rest of the family, and of course, service with a smile...
There are times where I think store/hotel employees should have the right to exert aggravated physical punishment on the retards who call themselves customers of patrons...
Now another anecdote I remember was rather harmless, I wasn't a clerk in this video game shop, but I felt for both the poor customer and the poor clerk.
I was buying some owned 360 games the other day, and discussing PS2 and Xbox with this clerk when an old lady, visibly a bit lost enters and tries to scan the place, to find some lighthouse in this foreign sea of logos and boxes and stuff she could not make out for the life of hers. Then we both ask her "Need anything ma'am ?" (for ease of writing, assume the clerk and I are the same person in the dialog).
She very nicely replies "Why yes please, can you tell me what an xbox is and how much it costs ? It's some kind of game I believe."
"Well, uuuhhh... it's a console ma'am, which means it's made to play games, but it's not really a game in itself..."
"Oh uh... you know I don't really get all these, it's my grandson/daughter (forgot) who said (s)he wants one, so I'm asking and all."
"Mh... how old is (s)he ? You see, the cheapest model of xbox (we conclude it's a 360 she's looking for) is 200 euros and there are no games included (well of course there are XBA demos, but I doubt it counts for kids)."
"Well (s)he is 4, turning 5. It's expensive... and there are no games with it ? I don't get it."
We look at each other with the clerk, and we are both puzzled... So we walk her to the 360 games and we take one (it was Kameo or Viva Piñata, something PG 3+ for sure) we put in the 360 on display. Basically we explain her how, like with a VCR or DVD, you need to put the disc/tape in the machine to have something to do.
"Ooooh I get it, well it's nice and all, but it costs a lot, I don't know..."
"Ma'am, in all earnest, don't buy one, most of the games are not for kids."
"Oh, but what should I get for his(her) birthday then ? (S)He wanted an xbox."
"... Well if the kid wants video games, get him(her) a gameboy adance and super mario, nintendo consoles have literaly tons of games aimed at kids and all."
"Oh, and how much would it cost ?"
"Not much, buy it second-hand, you can have a console and a handful of games for half the price of an xbox, and it would be more suited for a 5yo -yet in my opinion, you'd better get her other toys or a kid's book or something, she'll have plenty of time to play video games."
"Oh, I see, so the gameboy's the name, right ? and like the xbox, you need games on top of the device ?"
"Exactly, but now it's cheaper, moreso used"
"Oh, ok, then I'll have a chat with my daughter and then we'll see, maybe I'll come back"
"Please do"
Basically this time the customer was more confused than wrong, but we felt bad for this grandma, we pictured the kid as a spoiled brat whining for stuff seen in TV ads, and the mum using her mother as a nanny and a present dispenser, maybe we have been harsh, but it was how it appeared to us from how confused she sounded, just entering a video game shop.
i love messing with prank callers once i have confirmed that they are indeed prank callers. Had one guy call in and say he ordered a 6 piece chicken fry for his son, and when he opened it, there was only one inside and it looked like a penis. There is no possible way for this to happen, so i suggested he must have done the "popcorn trick" to his son and cut a hole in the bottom of the box. He started cracking up and hung up soon after. Had one about a week ago (i say one but it was actually four calls from the same guy and girl) He called at about 630am on a sunday(dont open till 7am) and said he was an exterminator and he heard we had cockroaches in the back. At this point i tell him we allready have a contract with an exterminator and that he would have to contact the main office to make an offer. He counters that with "well me and my boys are hungry, so if you just let us back there, we can eat them for you" at this point i suggested that he wasnt looking to eat cockroaches but just plain cock. He started laughing and hung up. He called back a few seconds later but i decided to let it ring so i could get the store ready to open. Then a girl called and asked for my name, no reason at all, just wanted my name. I knew the calls were connected so i strung her along for a while and then said my name and hung up. The guy calls back with a dumber story this time and asks for Joe(my name begins with J) I just told him his girlfriend happened to tell him the wrong name and he hangs up,
Haha thats epic xD
We don't recieve prank calls (out receptionist answers them), though the people that work in Lifestyles tend to do prank calls to other staff. One guy rung me and ask if we sold left-handed hammers which, if you didn't know, are ambidexterous (sp?). They ask for other things too.
Artifical lawn mowers, Post holes, glass-headed nails etc etc
We don't recieve prank calls (out receptionist answers them
), though the people that work in Lifestyles tend to do prank calls to other staff. One guy rung me and ask if we sold left-handed hammers which, if you didn't know, are ambidexterous (sp?). They ask for other things too.Artifical lawn mowers, Post holes, glass-headed nails etc etc
Necroswanson, refer to us as Filipinos from now on Great job to standing up against that physical manifestation of internet idiocy. I now know that I wouldn't be able to work at a call center even if I had to. I have a short fuse.
Great job to standing up against that physical manifestation of internet idiocy. I now know that I wouldn't be able to work at a call center even if I had to. I have a short fuse.What?Syntax Error post=18.70218.711146 said:Necroswanson, refer to us as Filipinos from now on
Sorry bout that people. I just had to reply to that story in the first page. Put simply, TL;DR. Sorry again. As you can see I'm quite new here, not to mention that I forgot that this thread was more than a page long. I think I need to rest. >.<