God I love this thread. It's like crack for me, but possibly better. *contented sigh*Fudj post=18.70218.730153 said:
The Customer Is Always Wrong
- Thread starter Xhumed
- Start date
Some people are really messed up & just plain violent when it comes to fast food. I work as a manager at Mcdonalds and the area my store is located in had a massive power outage (the power company tripped over themselves I guess) during a fairly slow point of the day but right before luch rush. Our store and the other fast food stores next to us did not have a back-up generator, which is pretty stupid I know but hey I don't own the store. after about 15 minutes of no customers and no power we had to declare the store closed and waste all the food that was cooked. We put up close signs on all doors and blocked drive-thru with witches hats. Now this is where it gets fun - lunch rush, people start driving in I've got two of my crew standing out front to explain whats happened and to apologise for something that was entirely out of our hands. Now most customers were understanding and left with smiles but some people still came through drive-thru (taking out the hats) asking for food then leaving pissed when we told them the situation. My boss decided he'd park his car across the entrance to drive thru hoping that'll stop customers from coming through. It didn't work as this bastard in a nice chunky 4WD came up stopped and thinking drive through must till be open regardless of the fact theres a car blocking the way in, decided he'd try and fit between the car and the drive-thru entry sign. He failed so miserably we couldn't help but laugh our heads off at this idiots attempt. My boss (laughing) walked out checked the damage took one look at this fool's face and said "I guess you'll be paying for that then?" The guy got out and thankfully co-operated. Some people are so messed up lol.
Had an absolute cow phone our department (Furniture) looking for a $10 folding chair. Now, I knew we didn't have any, so I told her this. I offered to look and see which stores did have them. While I'm checking the computer, waiting for it to search all the stores, I can hear her talking to someone- her friend or daughter or sister of something. She's bitching and complaining that "apparently" we don't have it- it seems that she mistook my knowing what the fuck I'm talking about for not bothering to look.
Anyway, I tell her which of our stores have them (Penrith or Campbelltown are the only stores that have them.) Apparently they're too far away. I tell her if she comes into the store we can do a customer order. Nope, she wants to do it over the phone. I explain that we need the payment up front and that we can't do it over the phone. At this point she decides to unleash a torrent of abuse and asks to speak to someone who "knows what they are talking about." Fine, I escalate it to my department co-ordinator.
He tells me she wanted him to transfer one of the chairs from Penrith to our store. He said no- the cost of transporting it would be more than the chair costs, it's not worth it. For a poxy $10 folding chair.
Jaysis.
Anyway, I tell her which of our stores have them (Penrith or Campbelltown are the only stores that have them.) Apparently they're too far away. I tell her if she comes into the store we can do a customer order. Nope, she wants to do it over the phone. I explain that we need the payment up front and that we can't do it over the phone. At this point she decides to unleash a torrent of abuse and asks to speak to someone who "knows what they are talking about." Fine, I escalate it to my department co-ordinator.
He tells me she wanted him to transfer one of the chairs from Penrith to our store. He said no- the cost of transporting it would be more than the chair costs, it's not worth it. For a poxy $10 folding chair.
Jaysis.
As usual, your necromancy is second-to-none.Xhumed post=18.70218.785469 said:
Nothing interesting to contribute, but I got a new job, starting next week, so I'll have some stories to tell. Ha ha!
At homecoming we have a "carnival" which is just a fundraiser for our class and various clubs. Well my class had a few games and you won tickets which got you prizes, yadda yadda. Well Me and my friends were working some. After some kid played I gave him more tickets then I should have on accident (I thought he won more times then he did). I asked for them back and his mother said "they're only 3 tickets, it doesn't matter"
"well, yes, yes it does. The largest prize is only 8 tickets, making 3 extra tickets alot and causing my class to loose money" We actually spent 101 dollars on the "biggest" prize (they were batman dolls).
" Oh, no it doesn't" She said in that sweet little voice people use when they're being stuck up and snotty.
"...yes it does, and seeing as our class gets no funding for extra stuff we need all the money we can get; and we don't have any extra money because greedy people like you didn't pass the referendum" the referendum was to give our school extra funding, which we desperatly need- we're around 5 million dollars in debt.
She walked off.
I am also in FBLA, and we have a silent auction during the game (football). At the end of the third quarter it was over, and any bids after that didn't count. My job was to go around and circle the final vote; well every year there is at least one person that tries to cheat and vote after it's over.
"Excuse me, my bid was the last one"
"No, the bidding ended a minute or so ago, all bids after that don't count."
"I bid before that"
"No ma'am you did not, I saw you"
"What teacher is in charge here, I would like to speak to her"
I pointed her to the teacher that runs our schools FBLA.
They had an argument, her yelling, then my teacher asking me if I was lying. I wasn't and she beleived me, the lady got mad, swore a little, then left. It was a whole lot of yelling for a basket with some Mike and Ikes, Mountian Dew, Mug Root Beer, and Junior Mints.
"well, yes, yes it does. The largest prize is only 8 tickets, making 3 extra tickets alot and causing my class to loose money" We actually spent 101 dollars on the "biggest" prize (they were batman dolls).
" Oh, no it doesn't" She said in that sweet little voice people use when they're being stuck up and snotty.
"...yes it does, and seeing as our class gets no funding for extra stuff we need all the money we can get; and we don't have any extra money because greedy people like you didn't pass the referendum" the referendum was to give our school extra funding, which we desperatly need- we're around 5 million dollars in debt.
She walked off.
I am also in FBLA, and we have a silent auction during the game (football). At the end of the third quarter it was over, and any bids after that didn't count. My job was to go around and circle the final vote; well every year there is at least one person that tries to cheat and vote after it's over.
"Excuse me, my bid was the last one"
"No, the bidding ended a minute or so ago, all bids after that don't count."
"I bid before that"
"No ma'am you did not, I saw you"
"What teacher is in charge here, I would like to speak to her"
I pointed her to the teacher that runs our schools FBLA.
They had an argument, her yelling, then my teacher asking me if I was lying. I wasn't and she beleived me, the lady got mad, swore a little, then left. It was a whole lot of yelling for a basket with some Mike and Ikes, Mountian Dew, Mug Root Beer, and Junior Mints.
I run a very small time computer repair hobby, where I help with both soft and hardware. The amount of times a guy has said that the hardware has gone, but the problem is fixed by doing a format is unbelievable.
My cousin works at Costco (its a large cash n carry chain), well she was telling me some the stupid things that customers manage to get away with when they complain:
-A woman came in with a bottle of wine that she bought 4 years ago (it was 3 years out of date), complained and then got a refund for it.
-Someone had bought a crt TV from Argos quite a long time ago, complained for a refund, then they got the TV refunded despite it being a different store.
Somehow I don't understand how those customers got away with it.
From my experience, I was in GAME and someone tried to adamantly pre-order the special edition of Wrath of the Lich King despite being told that only the normal edition could be preordered as they didn't know when and how many special editions would come in, if any.
-A woman came in with a bottle of wine that she bought 4 years ago (it was 3 years out of date), complained and then got a refund for it.
-Someone had bought a crt TV from Argos quite a long time ago, complained for a refund, then they got the TV refunded despite it being a different store.
Somehow I don't understand how those customers got away with it.
From my experience, I was in GAME and someone tried to adamantly pre-order the special edition of Wrath of the Lich King despite being told that only the normal edition could be preordered as they didn't know when and how many special editions would come in, if any.
Did someone resurrect this just to have it win an Ultra?
Xhumed?
In any case, i was fired from a dinky little cafe for screaming right back at a little shit taking the piss out of me a while back...
... people need to learn to control their children...
Xhumed?
In any case, i was fired from a dinky little cafe for screaming right back at a little shit taking the piss out of me a while back...
... people need to learn to control their children...
Once, at a McDonald's, I ordered my usual large McNugget meal with extra fries and lemonade. The cashier repeated something I didn't quite catch, but which sounded like that, so I said "yeah"
She comes back with a chicken burger and an orange juice. I politely repeated my order and she said, very rudely, "No, you asked for a chicken burger and orange juice. I asked if that was what you wanted and you said yes"
How could she mishear "Large Mcnugget meal with extra fries and lemonade" for "chicken burger and orange juice"?? It was a pretty loud restaurant, but STILL
She comes back with a chicken burger and an orange juice. I politely repeated my order and she said, very rudely, "No, you asked for a chicken burger and orange juice. I asked if that was what you wanted and you said yes"
How could she mishear "Large Mcnugget meal with extra fries and lemonade" for "chicken burger and orange juice"?? It was a pretty loud restaurant, but STILL
Actually the timing is almost coincidental, I'd been meaning to vent about that bloody idiot for about a day and hadn't got around to it. You simply reminded me to do so.Ultrajoe post=18.70218.786742 said:
Besides, it's not like I stand much chance against "I bet he's a cockney..."
One time I was sitting with a friend at a Wendy's restaurant inside a shopping centre while he ate (I don't touch that crap). We were the only ones in the place save for the staff. After sitting for a few minutes, some guy who looked like he worked in an office nearby came in and ordered something or other. One of the staff informed him that since they hadn't been busy, he'd have to wait five minutes for them to get the french fries out of the freezer and put them in the fryer. He instantly flipped, and started ranting about how he was on a lunch break and had to get back to the office as fast as possible, how he shouldn't have to wait for his food because he was the customer at a fast food restaurant, and how he was a very busy man without much time on his hands. His ranting went on for more than five minutes, after which eventually the manager came out, offered the guy a coupon for something or other, and he left. He never actually took the food he ordered and he was clearly just fucking around and trying to get a free meal. I pointed this out to the manager afterwards, and he said he was well aware of it, but would rather give him a coupon than risk losing a potential customer. Personally, I would have told the guy to fuck off and go eat his own asshole out, but whatever. Just shows that there's a disgusting low-life around every corner.
I used to work at Blockbuster (it closed down unfortunately) but we had a rule there that if you didn't have a card you can't hire any movies out unless the account is under your name. Well one day someone comes in fine with their kids and they get their movies so I ask him for his card and surprise he doesn't have it, I then checked with him and it wasn't his account so i tell him he can't hire the movies so this guys face suddenly turns rather scary and he started shouting about him going there heaps and always hiring without a card, this was all while he was cursing every second word and he had his kids who looked to be about 5 next to him. After about 5 minutes he stopped his hissyfit and throws the movies on the table and says "Fuck you guys, I'm never coming back here, you've just lost a good customer"
I was just happy he had gone but then in a couple of minutes he came back again and asks "I found the card, do you still have those movies for me?"
We've also had some kid who was about 14 come and try to hire out "Girls Gone Wild" and another kid walk around the store and get about 20 dvd cases and run away... the funny thing is we keep all the movies behind the counter. One more i can't forget is someone coming in and asking "Excuse me, do you have any newspapers"
"No we don't sorry" I was thinking he was just an average person here but then he starts shouting "What kind of video store is this if you don't even have a fucking newspaper" and he just walked out after that and started shouting at some kids for no reason.
This last one isn't from a customer being stupid but I'll never forget it. So this person comes in normally with a VHS and says "I just found this a couple of days ago i think it might be a bit late" so I return it and see how late it was, it was due back in 2000 and he had $12000 overdue on it. When I told him his face was priceless but i don't think he ever payed it.
I was just happy he had gone but then in a couple of minutes he came back again and asks "I found the card, do you still have those movies for me?"
We've also had some kid who was about 14 come and try to hire out "Girls Gone Wild" and another kid walk around the store and get about 20 dvd cases and run away... the funny thing is we keep all the movies behind the counter. One more i can't forget is someone coming in and asking "Excuse me, do you have any newspapers"
"No we don't sorry" I was thinking he was just an average person here but then he starts shouting "What kind of video store is this if you don't even have a fucking newspaper" and he just walked out after that and started shouting at some kids for no reason.
This last one isn't from a customer being stupid but I'll never forget it. So this person comes in normally with a VHS and says "I just found this a couple of days ago i think it might be a bit late" so I return it and see how late it was, it was due back in 2000 and he had $12000 overdue on it. When I told him his face was priceless but i don't think he ever payed it.
Yeah I worked at Blockbuster Canada. I love the priceless idiots that would come in at times. Blockbuster Canada doesn't have adult movies, so whenever a customer would come, look around and then ask you all angry "Don't you guys have any adult movies in this place?" I usually reply in a louder voice (not screaming but loud enough to be heard) "Oh, sorry, we don't carry adult films."
I had a customer come in all angry-like. He comes up to the counter and puts a movie he had bought on the counter and said "This movie is gay!" So I take a quick look at the movie and see it is Brokeback Mountain. I had to restrain my laughs, but anyways some of the other customers started to chuckle. I told him "We can't refund movies if they are not defective." So he then says "Well it does have a small scratch on it." And I promtly told him "The movie DID work when you put it in the DVD player, or else you wouldn't know that this movie is in fact about 2 gay men."
I had a customer come in all angry-like. He comes up to the counter and puts a movie he had bought on the counter and said "This movie is gay!" So I take a quick look at the movie and see it is Brokeback Mountain. I had to restrain my laughs, but anyways some of the other customers started to chuckle. I told him "We can't refund movies if they are not defective." So he then says "Well it does have a small scratch on it." And I promtly told him "The movie DID work when you put it in the DVD player, or else you wouldn't know that this movie is in fact about 2 gay men."
...That is what I call a late-fee. Bloody hell.I Am Pigeon post=18.70218.786895 said:
Another abusive customer on the phone, this one complaining that half his delivery order hasn't arrived. The furniture order had arrived, but the archive boxes hadn't. After getting stroppy with me on the phone, despite it a) being nothing to do with me or the store (furniture goes from a separate warehouse to other items.) I told him I'd phone the distribution centre and see what was going on, then call him back. I tired to phone them, but to no avail (it was half 4, they sometimes knock-off early.) I rang him back and told the customer I'd have to try them first thing in the morning when I got in.
Anyway, next morning I go in, and try to reach them again. No luck. So I go and talk to our Receiving guy, who handles orders. Turns out, this guy had phoned him that morning, giving him a load of abuse. What had happened was, when the guy placed his order, he had given us his house number. He wanted the delivery taken to his workplace, which is where he was waiting. So when the guy in receiving tried to phone to check someone was there, he couldn't reach him, so they didn't deliver (they won't deliver if there's no one to take it.)
So bearing in mind all the abuse he gave us, it was his fault.
Oh, and the customers name?
Mr. Leghorn.
