The Customer Is Always Wrong

[Xender90]

I work in wall-mart and someone asked were the ham was.
there was pork to my left, ham to my right, lunch meat ham in fount of me, and bacon behind me.
I just asked what kind and showed them were it was exactly. Same sort of thing happened with bottled water.
Also I was handing out samples of chips and there were about three different people who couldn't figure out how to get the bag open with out cutting the bag.
When I remember more I will add them.

 

[090907]

I've noticed that the customer is usually wrong unless they know what the fuck they're talking about. I've made a guy at a computer store feel like a complete moron when he told me my computer was running slow due to lack of gigabytes. I took it in due to a motherboard fault and he told me it was probably a lack of gigabytes....I didn't know what to say.

I think my old boss hired this guy a while ago.

 

[DC_Josh]

Having old people order an "Espresso" because its cheaper than a filter coffee, thinking its just another type of coffee and complaining when they find out its a tiny cup of espresso. I refuse to refund people for ignorance.

 

[Alleged_Alec]

Gods... I think this article sums up what a lot of people have gone through when working at a fast-food restaurant.
http://www.cracked.com/blog/flipping-out-in-a-kentucky-fried-chicken/

 

[BarkingPup]

Ah, well I suppose I have to reply to this thread now. I have worked two previous jobs, both retail and am currently working retail again. I pray to all the gawds out there that once I receive this godammed creative writing degree I'll get a job that doesn't require staring at stupidity day in and day out. My best stories, however (about customers. Managers... well, that's another thread I suppose) come from Tim Horto- oh, no wait, I mean Timmy Hoe's.

So I was working greeter and register at the drive thru, back when a job was a new and exciting thing, often full of optimism and money. Headset beeps and I answer, chipper as usual.

"Hello! Welcome to Timmy Hoe's how may I help you?"

Now, biggest pet peeve EVER there is when people order soups without even asking what we actually have that has been rehydrated (yes, they all come as powder and we add water. What, did you think we just piss Italian Wedding and voila? .... sadly, some seem to think so.). So, anyways, back onto topic. Customer starts rattling off stuff and I'm inputting it as fast as possible.

"Large double double and a bowl of chicken noodle soup with a biscuit-"

Having a list of today's soups I answer promptly. "I'm sorry sir but we don't have chicken noodle soup today."

Loooong pause, as if the concept is too much for his poor feeble brain.

"You don't have chicken noodle?"

"No, sir, we don't."

"Well, uh, okay, what do you have?"

Now, this is kind of annoying because the greeter has to leave the till, walk all the way over to the soup area, passed the sandwich cart with frantic sandwich maker and dodge the front counter people who are carrying boiling water for the tea. But, I walk over and start lifting the lids, naming soups as I go along.

"-And chicken vegetable and rice."

".... so you don't have chicken noodle?"

Here I pause for a long while, staring disbelievingly at my headset. My fellow drive thru employees are laughing and making fun of the customer. However, my headset is still on so I cannot join in. In an exasperated tone I answer, losing what little patience I had.

"No, SIR. We do NOT have Chicken Noodle."

Whereupon the customer drives off.

Lawl, wut?

Oh, and another favourite was the guy who tried to explain why he needed chicken noodle soup because it was the only soup his daughter would eat. Well, ya'know that's nice and all sir but frankly I couldn't give a flying dickweed about what yer daughter will and will not eat because we Do. Not. Have. It. Stating that she MUST have chicken noodle soup is not going to make me suddenly remember that hidden soup pot we have in the back that magically fills with the customers desired soup whenever we did not make it that day. Oh, and that goes for the cream soups as well. The cream soups are harder to make than the water ones. In fact, they require actual cooking and ingredients so we only make one pot. Becoming irate about us running out of Cream O' Broccoli will not make it appear in said magical soup pot.

----------------

Oh, and then there's that native lady who came in every night. *ahem* it goes something like this.

Me at front: Hello, how may I help you?
Native Lady: .......... I want coffee
Me: ............ *waiting* Uh, okay... what size?
Lady: Large.
Me: ...... cream or sugar?
Lady: yes.
Me: .... Uh... how much?
Lady: Two and one.
Me: two cream one sugar?
Lady: No.
Me: ..... ookay... Is that everything?
Lady: No. I want chili.
Me: ..... The chili deal?
Lady: Yes.
Me: .... Um... white or brown bread?
Lady: Brown.
Me: .......... *still waiting* Okay, what kind of donut?
Lady: That one. *points*
Me: (oh, gawd, not another illiterate moron) this one?
Lady: No, that one.
Me: THIS one?
Lady: No, that one.
Me: This one?
Lady: No, that one.
(Seriously, she didn't even direct me or anything)
Me: *finally has the donut* Okay... so that'll be twenty ninety five.
Lady: *stares creepily before slowly counting out money*
Me: Alright, and is it to stay or to go?
Lady: stay.

I was always sooo tempted to spit in her soup or coffee some nights.

Oho, and the potheads, drunks that we got there. Jeez, so hard to serve. And at Timmy Hoe's we had to take it with a smile.

-----------------------------

Ah, the joys of Drive thru. It always made my day when someone tried to scream atop the rumble of their vehicle. it always gave me great sadistic pleasure to intone: "I'm sorry but could you please shut off your vehicle.' then refuse to serve them until they complied. And so many would simply refuse to shut off their vehicles and simply drive away.

Change counters were especially annoying on Drive Thru. Employee competence was based on the window time average (when the change would be handed back and items given) if employees beat the previous shift's average they got things called 'Tim Points' which could be redeemed for things... like one employee got an iPod that way. But, anyway. People who at there at window and counted individual pennies always, always pissed me off. Or ones who sat there after the window was closed and did... something. I was never entirely sure what they thought they were accomplishing by holding up the line and causing the average to jump by several seconds. Or, oh joy, the ones who drove passed the box then got mad at us for not serving them. When we point out they missed the box they get all huffy and then demand service. Unfortunately, we were required to do it no matter how large the order. OR there were those people who would pull further up, out of the window sensor but not out of the way. So you'd have half of a car pulled up while the previous guy was blocking them. Ah, good times.

----------------------

Ah, and then that ONE lady whom I have dubbed 'Tea *****'. Timmy Hoe's does sell hot water for tea in little metal teapots but not many actually know that. In fact the entire six months I worked there I only sold one. But, anyway, some other employee is serving this lady. Lady says, "I would like a medium tea".

Employee rings it up and hands it to the lady but the lady freaks out. "This isn't what I ordered!"

Double check. "Medium tea? Well, yeah, that's what you ordered ma'am."

"No, it's not."

'...yes. It is. Would you like a different purchase or a refund?"

'No, I don't you stupid *****, I want my order!"

"Okay, then, what did you order?"

"A medium tea! But it doesn't come in a cup!"

"Uh.. I don't know what you're talking about ma'am perhaps you'd like to speak to-"

'What?! Are you stupid?! Do you not know what the fuck I ordered?!"

So I come over, employee drone that I am. "Sorry, ma'am but what seems to be the problem?"

'This stupid whore got my order wrong!"

I note that employee is new and in training. Figuring it's probably a menu selection issue I ask what the lady ordered.

'A medium tea! but she gave it to me in a cup!"

I pause here... slightly confused. "I'm not sure what the problem is-"

'So all Timmy Hoe's hires are stupid people?! You're all stupid bitches, is that it?! I order from here all the time and I always get a medium tea!"

"Could you describe what the tea comes in, ma'am?"

"It isn't tea, you stupid whore! It's hot water!" the lady, by this time is screaming, as you've probably guessed.

Recognition dawns. I go over to a cupboard, open it, reach down and bring out a metal teapot. "Is this it, ma'am?"

"Yes. That is exactly what I want."

So I go to my supervisor. "Um, how do we ring these in?"

the supervisor looks over. "Oh, those are just rung in as a medium tea but we give them a tray with a teabag and cup."

If I didn't need that job so bad I would have thrown that water into that lady's face. Burn, *****, burn.

------------------------

And the last but not least favourite incidents. The Tim Cards. Kinda like gift cards only for Timmy Hoe's. Our machines were touchy with them and using, loading, and activating them could be a futile effort as they often didn't even swipe. But, anyways, for activating them you had to swipe them in a machine, press a bunch of buttons and the amount then press okay. Receipt prints, done. However, around christmas time we kept getting people ordering fifty Tim Cards, each with five dollars on them. One guy even ordered one hundred of them. *sigh* so we had extra employees on whose only job was to stand by the debit machines and swipe Tim Cards, most of them not working. We had premades but only so many and they were often goen by the fourth hour or so. Some people even wanted the weirdest amounts like '1.50 on five but 4.85 on four.'

Gaah, I'm so happy I quit there. Especially before I got stuck on morning shift where that one guy comes in every day, pees all over the bathroom then places paper towel all over the mess and walks out. Leaving a drying, concrete masterpiece for the bathroom chore person to clean up.

Whooo, lookie thar. My first post and it's freakin' huuuge. Well, if I remember anything else I can be sure to post it here... ah, it's like therapy. getting all that horrible stuff out in the open.

Crap. A entire post about Timmy Hoe's and i didn't even mention the Starbuckians. Yus, people come into Timmy's and ask for Americano's or Frappachinos. Um... you know the menu is right above your head, right? or the people who think we serve coffee ONLY despite the fact that the beverage menu is right there and states many types of beverages from juice to iced coffee. Or the ones that ask what kind fo drinks you have. Yeah, you expect me to just list them off? I dun think so.

 

[For Science]

I want a hammer for use on people who ask "Are you sure?" when I say "I can't serve you without ID."

 

[Spawny0908]

I worked at Taco Del Mar at one point. (It's like Sub Way, with delicious ass mexican food instead.)
A gentlman had me make him a burrito.
"Would you like any hot, medium, or mild sauce sir?"
"Sure, give me hot.
"You sure sir? This stuff is pretty spicy."
"Yeah, little more."
"That good?"
"No, little more."
"Are you sure sir? This stuff is very powerful."
"Yeah I'm sure, do I look like a *****? Little more....Okay you're good."

Two minutes later he comes back.
"You made this shit too hot. I want another one, for free!"
"Sir, I'm sorry it isn't to your liking but I gave you fair warning of it, and as such I cannot in good conscience replace it."
"Who said anything about replacing it? You're giving me another!"
Here I gave him a very pissed off 'really? Am I now?' look.
"Sir, do to losses we are nolonger allowed to give out food to employees, friends, or replacing an order not made to your liking after fair warning."
"Bull SHIT! Give me your manager."
Manager who had been standing two feet from me the entire time doesn't even look up from making the burrito for another customer: "He's right."
"Shut up *****! I ain't talking to you!"
"I'm the manager you know. I witnessed your order, leave now or I'll be forced to call the police." She walks into her office.
"Oh, whoa, no need to do that. Look, I'm just a little pissed that-" Manager returns and takes a picture of him. "Hey! What the fuck!?"
"You are hereby banned from all Taco Del Mars in the Bremerton/Kitsap region. This picture will be posted in all establishments with a note refusing to serve you. Have a good day."
Retard came back with the police. It was based on our word, plus two witnesses against his. Never saw him again.



I worked at a furniture shop on a navy base once. We had furniture sales every Tuesday.

This woman comes up to me, as I am trying to hold a 200 pound couch on it's uneven end (all ends were uneven, and I had to prop it up tallwise), and trying to wrap it in shrink wrap at the same time. Needless to say, I'm about to be crushed, I'm struggling to even perform what is a two man task on my own, and I am visibley in trouble and fatigued. I politely acknowledged her anyway.
"Excuse me sir, what day is your sale?"
There was a HUGE sing right above me, no higher than nine feet. There were ten more in the 40x40 square foot showroom we were in. I point to it.
"No, not that sale, the one you guys have every week."
I point to it, Big Furniture Sale, Every Tuesday.
"Look, just tell me!"
"Look....*grunt, huff, grunt.* Ma'am, I can't....really, ghack!"
"That's it! I want to speak to a manager! Go get your manager NOW"
"You....gonna hold this.... two hundred pound couch for me? *grunt!*"
"NO! That's not my job! Now get me your manager!"
"FINE!" I drop the couch, LOUD thud even with the carpet muffling it a bit. "Wait here."
Get the manager, come back.
"Hi, I'm Dorris, how can I help you?"
"Yes, this rude customer has been treating me like some punk while I'm trying to figure when your sale is."
Manager looks at the woman as if she is retarded.
"Well miss, it's every Tuesday, as is posted above you, on all doors, at the register, and on numerous sings throughout the store."
"This tuesday?"
"Every Tuesday."
"What's today?'
"Tuesday."
"Is the sale going on today?" (She was serious......)
"yes."
"Thank you."
I mouth 'I hope you die' as she turns.
Manager turns to me as I begin the shitty process of making a go at this couch again.
"Hey *Name withheald*, take a break." *Here's where it gets bad. I don't actually get breaks. I have a walke talkie and if something needs to be done I am not allowed to ask a customer to wait five minutes, even on my lunch break. This was especially shitty when I had to work a 12 hour shift.*
I walk off towards the double doors to the warehouse where I am supposed to take a break if I remain in the store, when I am stopped by my new 'best friend'.
"Hey! Rude boy."
I stop. Dead in my tracks, hunched forward in such a manner that says you had best be a figment of my imagination. SO, I venture my insanity.
"Ma'am, I am twenty. I am not a boy, I am an adult, and I had a name tag on the entire time you talked to me as a couch that weighed as much as I do was crushing me. So you had better not have just reffered to me as rude boy."
Apparently all she heard was, "Yes my queen, empress, godess and focus of all my desires? How may I best serve your female parts today?"
"Can I see that couch you were next to?"
"You mean that sectional I was trying to take apart and put away?"
"Yes."
"It's right over there."
"No, I want to see one in a different color."
"We have many magazines up front with everything we have in stock and can order, it comes in four different colors, you can check it out up there."
"No, I want to see a real thing."
"Ma'am, that would require me to pull out a three section couch, take it out of it's wrapping, then wrap it in NEW wrapper by myself. And we are not allowed to take anything not going onto the floor out of it's wrapping if it is bigger than a love seat."
"I don't care about your policies, I want to see it now."
"Well, the packaging is pretty transparent so I can take you back if you like-"
"NO! I want to see it NOW!"
I just stared at her a moment.
"Well, are you going to get it?"
"That depends....Which conversation have you been in?"
"*Gruffly sighs* Get me your manager." Dorris was right behind her.
"He's right. We would be more than happy to take you back there ma'am."
"That will be fine then."
So, we take her back. Unfortunately, the warehouse manager is a fucking psycho and had it about two stories up. We would have to get a mobile platform. So, we get it.
"I'm not getting in that thing. I'll get hurt!"
"I assure you miss, it's perfectly safe."
My manager was there with us: "This is the only way to view it right now ma'am."
"No! bring it down."
"I'm sorry ma'am, but the couch is too large and heavy for *name withheald* to bring down by himself."
"I...DON'T...CARE! BRING.....IT....DOWN! I...WANT...TO...SEE...IT! Or did you not learn English when you came here?" My manager was Phillipeno (sp?)
"EXCUSE ME!" I shouted as I came down the platform, "You need to slow your role and cut the racism little miss too big for herself."
"*name withheald*, that will be enough. Just bring it down real quick."
"Real quick? I'm supposed to bring something bigger and as heavy as me down 'real quick' then bring it back up because this clown's daddy gave her too many ponies?"
"Excuse me!?" The woman was insanely mad at this point.
"NO! Excuse ME! I'll be leaving now. Dorris, consider this my two weeks. As of two weeks, I'm quitting today."
"You can't quit now! We need someone to run the warehouse!"
"As of a minute ago, that was no longer my problem."
And here is where it gets even BETTER! The woman gets in my way!
"Now listen you! You go get that couch, and bring it down and get back to your miserable job!"
To quote Iron Maiden, 'And then I faced her with a freezing glance, and the hellfires raged in my eyes.' She seemed to have shrunk
"You have two options. Get out of my way, or learn to walk on your hands."
And I stormed off.....I had dealt with this situation twice, and many almost as bad three times in the past two weeks, my hours had been severely cut, and the hours I did work we were under staffed, and I was the only warehouse worker. And that place gets BUSY. So, I left.

I hate people...

AWESOME STORIES!!!!

 

[dantheman931]

Customer: ?Look! My friend told me I could get this type of hammer at your store! Now go get it for me!?

Cashier: ?Sir, I already told you? we don?t have ANY hammers back here that aren?t already stocked on the shelves.?

Customer: ?LOOK HERE. F**K YOU! I KNOW YOU?RE TRYING TO SAVE MONEY BY SWITCHING OUT YOUR STOCKS! GET ME THIS HAMMER!?

(At this point, I come to the front of the store, overhearing what?s going on; note that I?m the manager.)

Me: ?Is there a problem??

Customer: ?Yes sir! Your employee here is not doing what I tell her to!?

Me: ?Well, you need to calm down and understand that we don?t have what you?re looking for. So maybe you should go back to shelves and check??

Customer: ?F**K THAT!!! IT?S NOT THERE, OKAY?! YOU NEED TO F**KING GET ME WHAT I ASK FOR!?

Me: ?That?s it. Get out of my store.?

Customer: ?What? NO!?

Me: ?Sir, get out, or I have to take you out.?

Customer: ?Then do it!?

(I go around the counter and approach the customer. I yank him by his collar & drag him to the door.)

Me: ?Now, then? you wanna apologize and maybe come back in??

Customer: ?No! I just want my hammer! God, what is this madness?!?

Me: *puts the customer down*

Customer: *confused* ?? What is it??

(I turn back to the cashier, who nods in approval. I then turn back to face the customer.)

Me: ?Madness? THIS! IS! SPARTAAAAAAAAA!? *kicks customer out of store and slams door

Oh my god. That is just so awesome. You sir, have made my day! I am in debt to you!

http://notalwaysright.com/paging-leonidas-to-the-front-desk/1218

Busted. (Protip: Try not to plagiarize a site that's been linked half a dozen times in the same fecking thread. lol)

 

[dantheman931]

Drunken Fuckwits who haggle on the price of drinks.

I don't give a fuck if you think these drinks are worth 8 quid, it's 12 or you can fuck off.

Wankers.

Drinks cost 18 dollars in the UK??? How can anyone afford to get drunk?? 8-O

 

[RavingLibDem]

oh dear god, don't get me started, I work at a castle, in Scotland, its quite cold, can be grim, but very interesting, takes about an hour to go around, and we charge a reasonably fair price of £4:20, with membership, other tickets etc... so here are some choice encounters -

1. people walking in park outside small fence we have, walk up to fence, climb over fence, attempt to enter castle... I walk up, 'excuse me, can I help you?' - visitors, 'no, we're just going into see the castle', me - 'well im afraid you'll need to buy a ticket down at the ticket office just there' - points to shop in plain and obvious view, now this can then go one of 2 ways, either, they go 'oh, ooops, we thought that this was the way in, over this fence, and through these weeds' ha bloody ha, or, they try and blag 'no, ive got a ticket' me - 'well see, i just saw u climb over the fence', them, 'no, look, we've just misplaced our ticket, we thought it had blown over there', me, 'well im afraid neither of the staff remember serving you, and we also saw you walk all the way up from the bus stop'

then they eventually give up, next, a display of amazing arrogance, which got me a letter of complaint, that was dismissed since it was obviously bollocks, lol

2. 2 visitors come in with 2 children, already looking quite peeved and aggresive, woman strides up and slams card down onto table - 'me and my husband want to go into the castle, with our membership' me - 'well can I please see your husbands card?' them 'no, he didn't bring it, this isn't a problem' me, peeved by their aggressive demenaour, and wary of spot checks that we get - 'im afraid I can only let you and your children in, your husband will have to pay the £4:20' at this woman proceeds to fly off the handle, shouting about how their members, have paid membership, refusing to acknowledge that im not psychic, or the fact that on every thing its stated that you need both cards to enter the castle, even if its a joint membership. it being a bank holiday I'm ubable to check with membership team, as I explain patiently, and repeatedly, until after 10 minutes she forced me to get my managed, who is also basically my mate, and has a lot less patience than me... he maintains the same line, they storm off, and come back in 5 minutes, demanding entrance again.
eventually to get rid of them we took all their address details etc, and let them in, at personal risk if this got to higher ups. on the way out they mutter loudly about crap service, being very disapointed. on their way back they come into the shop and demand addresses for everyone above us in the organisation, 5 minutes later having given them the details we bid them adeu. Finally 2 weeks later we both get told by high command that we went above and beyond the call of duty, and did everything correctly, and more than we in fact had to... there is no justice.

oh, also at this castle we get certain locals that we call NEDS (non educated delinquents) who will break in, piss everywhere, smash toilets, and generally cause nuisance, but rather than putting something, like, a hedge in, that woudl stop them, we're told we cant, becayuse it would spoil the view... yes, a hedge, such a view spolier from the top of a 80 foot castle

anyway, rant over ^^

 

[RavingLibDem]

Drunken Fuckwits who haggle on the price of drinks.

I don't give a fuck if you think these drinks are worth 8 quid, it's 12 or you can fuck off.

Wankers.

Drinks cost 18 dollars in the UK??? How can anyone afford to get drunk?? 8-O

haha, I'm guessing its a bottle of spirits there -0 cause trust me, im a student and i can afford to get drunk

 

[Music Mole]

I work at a nightclub, about 2 weeks ago my brother and Myself had the flu and could barely do anything productive for the entire week, So I call into work and let them know we wont be working Friday and Saturday come Sunday morning i receive a call from work and I quote these exact words,

Me: "hello Adrian speaking"
Work: "hey Adrian it's Danger(our boss' nickname) Where were you and Your brother Saturday and Friday?

Me: "I called in sick Friday morning Callum and I have the flu, I spoke with(duty manager) he should have told you."

Work: "well I wasn't informed and we got smashed Saturday night I had to be called in And work your shift(he lives in the house under the establishment)"

Me: " well I'm sorry but there was nothing Me or callum could do, we were sick at home with the flu"

Work: " well i reckon you got the swine flu from F***ing so many pigs" (call ends)

Those were the exact words used, and now I'm being watched like a hawk being pulled up on mistakes which aren't my fault nor my responsibility and Saturday past I was yelled at for not doing my job, Ever tried to keep a bunch of drunk people from trashing a place? for the job i did to keep it as tidy as i did for the majority of the night i should get a Bloody medal not a warning.

 

[Amethyst Wind]

I was grabbing a drink in a pub I used to work in, I still knew all the older guys there, and they get a call from one of their new staff, saying she's got to go cross country because of a funeral or something. A few minutes later the manager spots me and asks me if I'd like a few days work. I say sure, nothing's changed since I worked there so I know exactly what to do.

Start work, everything's going great, wasn't exactly a difficult job since it was full of retired guys who always ordered the same thing, straight pints of beer, nothing fancy. About an hour in a guy walks in and gets his drink, pays me with a £5 note. I turn slightly and run the note through the checker, a machine that scans the note to make sure it's not fake, as well as displays the value. I give the guy his change, all coins, and he looks down at it then back up at me.

Old Guy: Where's the rest of it?

Me: The rest of what?

OG: My change! I gave you £20.

Me: You gave me £5.

OG: Are you taking the piss? I gave you £20 now give me the rest of my change!

I turn slightly,indicating the COMPLETELY in-view scanner, which was behind me.

Me: You gave me £5 pal, I put it through the machine, it's showing £5 and nobody's used it after I did.

OG: I don't care what that thing says, it's broken! Now give me my change you thieves!

Now the thing about the scanner is this: It's damn near indestructible, it's had crates of beer dropped on it multiple times and it's not got a scratch on it and still shows the correct amount and properly finds dud notes. I turn back to the guy.

Me (slightly annoyed at this point): Look jack (his name probably wasn't Jack), I know exactly what you gave me and it was £5, so I'm not going to give you anything. Please take your drink and sit down.

OG: I'm not leaving until I get my money, you lying bastard!

Here's where his wife shows up, while I'd be dealing with this senile fool she'd been looking in her purse and his wallet to see what'd been taken out to pay for the drinks.

Wife: Dear, you gave him £5.

OG: I did?

Wife: Yes dear, you did.

Guy looks back at me, I continue to look at him unimpressed, then they both walk off. Not a word of apology for calling me a thief and a liar. Even his wife, who'd sided with me doesn't apologize for him. If I didn't have other customers to deal with I'd have gone after them, I didn't exactly need 3 days worth of minimum wage.


Old people are amazing in their ability to translate their complete lack of understanding of technology into that same inanimate technology deliberately giving them false information.

 

[Zayren]

What about when the customer is actually right?

This one time at McDonald's, I ordered a #7 grilled (Classic chicken sandwich), and the guy taking the order seemed to have no idea what that was. He also sounded pretty pissed just to be working at McDonald's, soooooo, yeah. He replies,"We're out of cheese."

So, I was pretty confused and replied,"But... there isn't any cheese on that." I glance up to make sure they haven't changed the menu, and it's the same as usual.

"Yes there is, and we don't have any today."
"A number seven grilled?"
"Yes, we don't have any cheese today."
"A grilled classic chicken sandwich meal?"
"Like I already said, we don't have any cheese to put on that."
"But there is no cheese!!!"
"Yes there is."
"FINE! Just make it without any cheese."


I finally got my sammich, and there was some nasty ass cheese on it. I was pissed.

 

[dantheman931]

To be fair, if Starbucks was italian, necro would be completely unjustified. As it is, they shouldn't pretend to be. They're the epitome of capitalism and consumerism, American values. They try to use italian names for things which defy logic i.e the venti, and if you want to use an american term in america in an american coffee shop then the counter woman should oblige instead of trying to tell you that you're wrong.

If you don't like Starbucks, don't go there. Seriously, it's not that fucking hard. Otherwise, it's like bitching about losing your teeth while you're punching yourself in the face. And acting like a dick to the underpaid employees doesn't make you funny and edgy, it just makes you a dick. Most of us grow out of that shit around age twelve.

 

[Mekado]

I work for a company that provides internet access and support in hotels/campgrounds/apartment buildings/etc, and i work on the night shift (midnight-9am EST)

We regularly have very "special" people calling in...

Cust: Your internet dosen't work!
Me: ok, what's the problem exactly ? do you not see the network or it won't allow you to connect or ?
Cust: Well the clerk said i should see a welcome page, then enter the code she gave me, i don't see that page.
Me: ok, open up your control panel blabla (standard check-up to see if he's connected/has a valid ip/etc)
Cust: i don't see the "start" button you're talking about
Me: It's on the lower left of your screen, if you're using vista it might not be indicated "start" but just the windows logo
Cust: there's nothing there
Me: Ok...Are you using a computer with a windows operating system ?
Cust: i don't know, it was already in the room when i came in

Now i know this hotel does not have "rental" machines (some do) so obviously there's something strange going on.

Me: Ok, can you tell me exactly what you see on the screen, on the lower left ?
Cust: Well, there's power, then channel + and -, then volume + and -

I had to refrain hard from laughing while explaining to him that the TV in his room was not a computer, and did not have internet access...

Oh and i also hate with a passion customers who you have to question like the police, the ones that always gives you the least information possible

Is it connected ?
No.
Does it say anything ?
Yes.
....ok, what ?
Windows cannot connect because the following action cannot be completed. *silence*
....and the end of the message ?
what end ?
.....what's right after "the following action cannot be completed"


I honestly do my littlest possible to help thoses.

 

[dantheman931]

Anyone ever had the race card played on them? (That's when someone who isn't getting their way decides to call you racist, not because they seriously believe you're racist or even give a flying fuck if you are but because they think racial guilt is a good way to get you to do shit for them.) I've had it done to me twice: once by a Hispanic lady who accused me of stealing her keys because I don't like Mexicans (not true, and plus they were in her fucking pocket the whole time), and once by an east Indian guy who said I didn't like Indians because I refused to make a copy of his hotel key.

Okay, that last one demands some explanation. I used to work in the tire & lube joint at Wal-Mart, and one of the things we had was a machine that could copy (most) house and car keys. This guy comes in and claims he owns the hotel and wants a copy of a particular room key. Strike one. Company policy forbids it (and anyway, if he really was the owner, he should have been contracted with a locksmith for just such an emergency). So I politely refuse the sale and explain the policy, and he accuses me of being racist. Strike two. I kick him out of my line, page management, and demand that they get him out of my line. (I believe my exact words were, "Get this fucker out of my line RIGHT NOW.") Miracle of miracles, the manager (a hispanic woman, incidentally) actually stood by me on that one, and I never saw him again.

Of all the things that customers did to piss me off, I think that one pissed me off the worst. I can handle being called incompetent or whatever, but nothing makes me want to violate someone's personal safety worse than being called racist when the real issue is that the person in question is a fucking entitlement whore who's pissed off that they're not getting their way. But it was funny when it blew up in their faces; I had a black woman accuse the entire company of being racist because we couldn't do her service (the tires she wanted were the wrong size), so I went and got the black tech who had refused the service to explain it to her. Suddenly she was fine with it, and the tech and I laughed our asses off at her when she left.

Edit: If anyone wants to hear more stories about selling auto parts, let me know, I've got a million of em.

 

[dantheman931]

What about when the customer is actually right?

This one time at McDonald's, I ordered a #7 grilled (Classic chicken sandwich), and the guy taking the order seemed to have no idea what that was. He also sounded pretty pissed just to be working at McDonald's, soooooo, yeah. He replies,"We're out of cheese."

So, I was pretty confused and replied,"But... there isn't any cheese on that." I glance up to make sure they haven't changed the menu, and it's the same as usual.

"Yes there is, and we don't have any today."
"A number seven grilled?"
"Yes, we don't have any cheese today."
"A grilled classic chicken sandwich meal?"
"Like I already said, we don't have any cheese to put on that."
"But there is no cheese!!!"
"Yes there is."
"FINE! Just make it without any cheese."


I finally got my sammich, and there was some nasty ass cheese on it. I was pissed.

This would be a good time to talk to a manager. No excuse for that.

 

[Baneat]

To be fair, if Starbucks was italian, necro would be completely unjustified. As it is, they shouldn't pretend to be. They're the epitome of capitalism and consumerism, American values. They try to use italian names for things which defy logic i.e the venti, and if you want to use an american term in america in an american coffee shop then the counter woman should oblige instead of trying to tell you that you're wrong.

If you don't like Starbucks, don't go there. Seriously, it's not that fucking hard. Otherwise, it's like bitching about losing your teeth while you're punching yourself in the face. And acting like a dick to the underpaid employees doesn't make you funny and edgy, it just makes you a dick. Most of us grow out of that shit around age twelve.

You quoted the wrong post here? I haven't ever set foot in a starbucks, because of what it represents. I haven't ever worked there, talked to anyone who was working there or anything. What the hell?

 

[dantheman931]

To be fair, if Starbucks was italian, necro would be completely unjustified. As it is, they shouldn't pretend to be. They're the epitome of capitalism and consumerism, American values. They try to use italian names for things which defy logic i.e the venti, and if you want to use an american term in america in an american coffee shop then the counter woman should oblige instead of trying to tell you that you're wrong.

If you don't like Starbucks, don't go there. Seriously, it's not that fucking hard. Otherwise, it's like bitching about losing your teeth while you're punching yourself in the face. And acting like a dick to the underpaid employees doesn't make you funny and edgy, it just makes you a dick. Most of us grow out of that shit around age twelve.

You quoted the wrong post here? I haven't ever set foot in a starbucks, because of what it represents. I haven't ever worked there, talked to anyone who was working there or anything. What the hell?

You're right, I quoted the wrong post. My bad.

That being said, though, I was aiming that partly at you too because it seems like you were defending necro for acting like a dick to the employees. If he doesn't like Starbucks, he needs to go somewhere else and stop harassing people for no reason.