Update: I GOT a refund for DNF

[blizzaradragon]

So you bought a game, played through the entire thing, and then complained and got your money back? That shouldn't be possible no matter how terrible people say the game is. That'd be like me going out to eat and throwing $60 on a nice meal, then asking for a refund after I ate the entire thing. Whoever gave you a refund at Steam is either a massive idiot or you successfully used Force Persuasion over the phone. If you would've tried that with any other store or company they would've laughed in your face and say it sucks to be you.

 

[AgentBJ09]

[No offense, but not if Square and Ubisoft, at the same time no less, have their mits on it. They're no Ion Storm, sure, but I wouldn't trust those two companies to make a good Deus Ex game. Period.

I'm buying my Balls of Steel version once I get my bills paid next week.

Have you played the beta? I've never had apprehension so thoroughly crushed in my life. And as much as I dislike Square (I believe you have Eidos Montreal and and Ubisoft Montreal confused), Eidos Montreal have never actually made anything before. This is their first game. That gives me hope. And Eidos have a great track record as a whole company anyway. Theif, Hitman, Timesplitters...

If it was Ubisoft Montreal developing it I'd have to kill myself. Far Cry 2 was one of the worst games I've ever played.

Yes, I have played the beta, and the demo, and sampled some of the first hour of gameplay. I honestly don't see why people hate DNF so much, unless is the realization that the game is no longer a joke, or people have forgotten that all reviews are subjective, not absolute.

And, I don't put early faith in the third Deus Ex, mostly because of Square, but also because Eidos Montreal is now a subsidiary of Square Enix. They own them as of 2009, and because of that, I will not buy Human Revolution. Nor Thief 4. I don't support Square or Capcom anymore, including companies they own.

If those games turn out to be good, I will buy them used from my GameStop. Better to support my old business, anyway. I will however be buying Rage and Skyrim new.

 

[MercurySteam]

Thank God for EB's 7 day return policy. I put the money on Deus Ex: HR, so hopefully my money will go further this time.

 

[Super Toast]

Good on you. I wasn't even aware that Steam gave refunds.

 

[Morganan]

From my experience, steam gives refunds on games purchased so long as you contact support about the refund before the release date. I've had 3 different games where I pre-ordered the title and decided against it before the release date, and I got the refund. I've also tried to get a refund 3 times for games after they were released, and all 3 times denied.

Just giving my personal experiences with steam support.

As for DNF, if you didn't expect it to be bad, you honestly deserve to pay for it to hopefully learn your lesson.

 

[Jeffrey Rodriguez]

[No offense, but not if Square and Ubisoft, at the same time no less, have their mits on it. They're no Ion Storm, sure, but I wouldn't trust those two companies to make a good Deus Ex game. Period.

I'm buying my Balls of Steel version once I get my bills paid next week.

Have you played the beta? I've never had apprehension so thoroughly crushed in my life. And as much as I dislike Square (I believe you have Eidos Montreal and and Ubisoft Montreal confused), Eidos Montreal have never actually made anything before. This is their first game. That gives me hope. And Eidos have a great track record as a whole company anyway. Theif, Hitman, Timesplitters...

If it was Ubisoft Montreal developing it I'd have to kill myself. Far Cry 2 was one of the worst games I've ever played.

Yes, I have played the beta, and the demo, and sampled some of the first hour of gameplay. I honestly don't see why people hate DNF so much, unless is the realization that the game is no longer a joke, or people have forgotten that all reviews are subjective, not absolute.

And, I don't put early faith in the third Deus Ex, mostly because of Square, but also because Eidos Montreal is now a subsidiary of Square Enix. They own them as of 2009, and because of that, I will not buy Human Revolution. Nor Thief 4. I don't support Square or Capcom anymore, including companies they own.

If those games turn out to be good, I will buy them used from my GameStop. Better to support my old business, anyway. I will however be buying Rage and Skyrim new.

Ah yes same thing I do to Valve games, stupid PC gaming company and DRM based client online retailer. I only buy used Valve games so they will never see a penny of my money.

 

[bbad89]

[No offense, but not if Square and Ubisoft, at the same time no less, have their mits on it. They're no Ion Storm, sure, but I wouldn't trust those two companies to make a good Deus Ex game. Period.

I'm buying my Balls of Steel version once I get my bills paid next week.

Have you played the beta? I've never had apprehension so thoroughly crushed in my life. And as much as I dislike Square (I believe you have Eidos Montreal and and Ubisoft Montreal confused), Eidos Montreal have never actually made anything before. This is their first game. That gives me hope. And Eidos have a great track record as a whole company anyway. Theif, Hitman, Timesplitters...

If it was Ubisoft Montreal developing it I'd have to kill myself. Far Cry 2 was one of the worst games I've ever played.

Yes, I have played the beta, and the demo, and sampled some of the first hour of gameplay. I honestly don't see why people hate DNF so much, unless is the realization that the game is no longer a joke, or people have forgotten that all reviews are subjective, not absolute.

And, I don't put early faith in the third Deus Ex, mostly because of Square, but also because Eidos Montreal is now a subsidiary of Square Enix. They own them as of 2009, and because of that, I will not buy Human Revolution. Nor Thief 4. I don't support Square or Capcom anymore, including companies they own.

If those games turn out to be good, I will buy them used from my GameStop. Better to support my old business, anyway. I will however be buying Rage and Skyrim new.

Ah yes same thing I do to Valve games, stupid PC gaming company and DRM based client online retailer. I only buy used Valve games so they will never see a penny of my money.

Are you insulting them because they're a PC gaming company? And you only need to go online with steam once to play the game, you can play offline whenever after that.

 

[Baneat]

Pfft, I would. A terrible product is a terrible product..

http://www.youtube.com/watch?v=gKRNRz6VK_k

Watch it, and the read the second Top Comment. If you ate more than like 3 bites of said pie then you're not really able to argue it's terrible, since you can put said pie down and say "waiter, this is shit."

I've *never* had bad food from a restaurant so I'm not sure, but the fact that lots, and lots of people are reviewing the game straight after and throwing up signs of "This is awful!" makes the stance even weaker.

 

[firej7]

Too little too late, 14 years was too long to follow for this used to be funny hero. But we're starting to evolve, wanting games with more emotion. Let's face it, each of us have a limit of patience, some for the 14 year wait, but we've seen too many of the better games from today, and this, in three words, was a dissappointment. Duke got Nuked, and this flop will surely last as one of the gaming worlds largest dissapointments, forever. For now, if I want to kill aliens, I'm going to play Halo.

 

[Mercsenary]

Don't get me wrong - I had fun with Duke Nukem Forever. Did I have eighty bucks of fun? No.

My worthless opinion: I believe the fourteen year development time, constant changes and the lunatic in charge of the whole mess constantly trying to make the game like the other big sellers - presumably in pursuit of the perfect game - is the reason behind the game's utter failure.

Even by standards of today's games, it's lame. What irks me the most is the rooms full of enemies, and you can only advance by killing each wave. As if the gates are fueled by alien souls, and you have to feed it so many before it opens for you. Boring.

So, I contacted Steam Support and they said yes to my refund. I advise those of you who tragically miss their eighty bucks to do the same.

Just be as polite and respectful as you can. Personally I'm going to use this to buy Portal2, which I should have done a long, long time ago.

You spent 80 bucks. On a game that through gameplay videos showed it as nothing more than same old "2 weapons. Shoot monsters tadah." gameplay.

And you feel like you were cheated.

I award you no sympathy points.

 

[Gralian]

So you bought a game, played through the entire thing, and then complained and got your money back? That shouldn't be possible no matter how terrible people say the game is. That'd be like me going out to eat and throwing $60 on a nice meal, then asking for a refund after I ate the entire thing. Whoever gave you a refund at Steam is either a massive idiot or you successfully used Force Persuasion over the phone. If you would've tried that with any other store or company they would've laughed in your face and say it sucks to be you.

This. You can't even get a refund in the UK if the product has been opened, regardless of how long you've had it or how little you've played it. I find it unbelievable that you not only expected a reimbursal but that it was given to you. Oh well, just a testament to Valve's customer service i guess. Reputation has far more value than the cost of one product. Then again, there's no such thing as bad press...

 

[Asuka Soryu]

That's why I like Valve.

They refunded my brother because he bought Saints Row 2 on PC, and it was utterly unplayable on his good PC.

How much did you pay for your brother in the first place?

 

[CrazyCapnMorgan]

Except the multiplayer, which is pure 2001 in gameplay and graphics. Sort of Timesplitters-ish.

Ooooooookay, I like Timesplitters. In fact, I'm still cursing my brother out each and every day of his existance because he never ceases to earn that fucking RICOCHET KING award with that fucking SCI-FI HANDGUN. Of course, it makes revenge all the sweeter when I grenade launcher his ass.

So basically, I'm getting the game for nostalgia and I get something reminiscent of Timesplitters? You won't hear me complaining.

 

[AgentNein]

Wow, that really sums up how almost the entire industry's design sensibilities have changed in the last fifteen or so years, doesn't it? Might be a TAD hyperbolic, but sadly not THAT hyperbolic. If it were the map for RPGs it'd need a couple of short dead ends here and there for treasure chests.

Map on the left really makes me want to replay the Marathon games. In fact I think I might do that now.

 

[Mxrz]

Someone should take that pic, and apply all the costs, man hours, production values, poly count, adjusted retail price tags, and all that. But that would sort of kill the whole "Developers are lazy-n-shit now!" thing folks like to get off to.

 

[Gralian]

Wow, that really sums up how almost the entire industry's design sensibilities have changed in the last fifteen or so years, doesn't it?

Map on the left really makes me want to replay the Marathon games. In fact I think I might do that now.

Have you stopped to think maybe it's like that because no-one wants to get lost in a map when they could be, you know, playing the game? Shooting bad guys? Because being able to get lost in a level is called bad level design. The best designed levels are ones that are linear but have different ways to approach a situation. Crysis 2 did this really well; you could have found a rocket launcher to blow up a tank or snuck past it underground for example. However you tackled the problem, you were still going from A to B and reaching a cutscene before repeating the pattern. But did that make it a bad game? Absolutely not. Just imagine if you had to run around ruined New York without any sort of guiding linearity. You'd get pretty sick of seeing that same overturned car when you realised you'd gone in circles for half an hour. I'm reminded of one level in particular on Duke Nukem 3D, when you are captured by pig cops and have to escape prison. Now i love Duke 3D, and the myriad of secrets, but because of hte way the level was layed out i ended up running in circles before realising i had to press a certain switch to lower a forcefield and press another button to open the right door to continue. I shouldn't have to search for that. It was frustrating enough that it nearly made me quit the game. Developers want to avoid that, and rightly so. Hence why you have more focused, linear levels. It's just a shame there's less focus on diversions for secrets or different approaches to a given situation. I say there should be focused linearity, but with a slight, if arbitrary, degree of freedom.

 

[manaman]

You play a game, finish it, then want your money back because you didn't like it. Congrats on being part of the reason why retail outlets no longer do refunds or exchanges on games & movies!

So if you bought a pie, and the pie was terrible, you wouldn't expect your money back?

I wouldn't. It's part of the risk of buying consumables (which media pretty much is these days). That's why reputations are so important among companies and people that make consumables.

Now that said, had I found the pie was inedible because it was made of plastic I might expect my money back (as in the hordes of people talking about compatibility issues in this thread) but that is a different story from it just tasting bad.

 

[Sikratua]

But, if a person ate the entire pie, that person must have enjoyed it, at some level. At least, that is the very easy argument for the baker to make. It also helps matters that this argument is nearly impossible for the person demanding the refund to counter.

Counter: "I was hoping it would get better". Bam, done. I played through the whole of Medal of Honor 2010, and I wouldn't force that thing on anybody. It was so fucking bad, yet for some reason, I thought it could improve. And I've just realised my analogy is kind of crappy, because I compared perishable and non-perishable items. I need to think of a better one.

Your "counter" is complete bullshit, quite frankly. You don't like the pie, don't buy pie from that bakery again. You have no right for a refund for a product that no longer exists. And, yes, your analogy was very flawed, on its face.

 

[Echo136]

Don't get me wrong - I had fun with Duke Nukem Forever. Did I have eighty bucks of fun? No.

My worthless opinion: I believe the fourteen year development time, constant changes and the lunatic in charge of the whole mess constantly trying to make the game like the other big sellers - presumably in pursuit of the perfect game - is the reason behind the game's utter failure.

Even by standards of today's games, it's lame. What irks me the most is the rooms full of enemies, and you can only advance by killing each wave. As if the gates are fueled by alien souls, and you have to feed it so many before it opens for you. Boring.

So, I contacted Steam Support and they said yes to my refund. I advise those of you who tragically miss their eighty bucks to do the same.

Just be as polite and respectful as you can. Personally I'm going to use this to buy Portal2, which I should have done a long, long time ago.

Thats the first time Ive EVER heard of STEAM giving a refund. Bravo.

 

[veryboringfact]

Someone should take that pic, and apply all the costs, man hours, production values, poly count, adjusted retail price tags, and all that. But that would sort of kill the whole "Developers are lazy-n-shit now!" thing folks like to get off to.

so in this day and age you agree that it's more important to have motion blur and realistic boobie physics than intelligent level design and balanced gamepley ? Developers aren't lazy - they're cynical, and rely on uninformed consumers giving them the benefit of the doubt.