I was talking about people personally attacking the OP, or swearing at him for his comments... things of the nature. Not people who make well-reasoned arguments such as yourself. Other people, myself included,chave already stated the OP is the one at fault in the situation.CriticKitten said:Sorry to disappoint but I guess I'll have to be the first "immature" guy to point out that this whole thing is more on the OP's shoulders than on Steam's.MasochisticAvenger said:Honestly, I'm surprised there hasn't been a mass amount of comments blasting the OP for speaking negatively about Valve. I mean, aside from the Original Poster himself, the comments have been rather mature.
And the entire problem starts at:
What was "defunct" about your original profile that it literally prevented you from playing games? You can change the email attached to your existing Steam account by going through the settings, and that doesn't take long. And your email shouldn't prevent you from purchasing a game on Steam.bigfatcarp93 said:So, I went on Steam and found the GOTY edition, even better. I had to set up a new Steam profile to buy it, because my old E-Mail was defunct. Fair enough.
Your entire story hinges on the notion that you needed a brand new account to buy this game, but I'm not sure you've really explained why you needed a new account at all. And you know that in Steam's Terms of Service, they don't do account mergers, right? So now you're stuck with two separate accounts when you might not have even needed the second one.
Did you doublecheck which account you were logged into? If you were seeing options for all of your old games but not Deus Ex, then you were just on the wrong login. Remember that Steam isn't aware of multiple accounts, and will only identify games that it has in this particular account's library. So if you're logged into Account 1, you see only the games owned by Account 1, and none of the games owned by Account 2.So, that takes about twenty minutes, and I gladly shell out $10 on the game and sit through a few minutes of download. I'm quite happy: low price, quick download, and a game I'm very optimistic about as my evening's entertainment. But, lo and behold, the game is suddenly nowhere to be found on my computer.
You started fuming at Steam/Valve this quickly? I usually wait until I've actually made sure that I've done everything correctly first. Save rage for when it's merited.So, I go through the obvious checklist: check Steam Libray, check Games, check Downloads, try in vain to contact Steam for help, start thread on Escapist fuming about Valve, get tidal wave of unsolicited, yet appreciated, advice, finally get contacted by Steam, fix problem.
The first and most obvious course of action should have been to log out of Steam and then log back in using the new account information. Did you do this? Did you try logging in through a web browser instead and looking at your game info that way? There's a lot of things you could have tried before what you did next.
Why? You can copy your save-files with relative ease. Just locate where they are stored (sometimes it's in the Steam directory, and sometimes in My Documents) and copy them to another location on the computer, or to a flash drive/external HDD if you have one.Ultimately, I had to uninstall Steam and reinstall it. This meant deleting the two Steam games already on my PC: Half-Life and TF2. I figured this was no huge deal if I could finally get to Deus Ex: a game I had never played before for two games I had played at nauseum. Fine. I mean, I could download TF2 again for free.
This is the first thing you've said that actually sounds like it might be a Steam problem, since this has been reported in the past. On the other hand, there's a thread on the Steam forums full of people registering this same complaint so it might not have hurt to check their forums before buying it. There's also various websites that allow you to check for your computer's compatibility with video games, so using one of those might have saved you time, too.So, I did it. And now, GUESS FUCKING WHAT? Deus Ex is on my computer, but won't fucking play.
All the same, this part is actually Steam's fault.
Check your login. If you're using the new login, of course it won't remember the data from your old login. I'm fairly certain that the data is not lost or gone, you're just using the wrong login. Since you decided to make two logins instead of just fixing the problems on your old login, you'll have to switch back and forth between the accounts.And yeah, I got TF2 again, but I forgot all my items, which are now lost. Including several very rare ones.
This much is true. The rest though?So, I am out:
-$9.99 for Deus Ex.
No, you still own this game, it's just on your old login. If you lost access to it somehow when you created your new account, that's your fault, not Steam's.-$9.99 for Half-Life.
You said this already, and as mentioned earlier, the save data could easily have been copied if you had taken the time to look up where it is stored. But you didn't.-1 copy of half-Life plus save data.
When I moved my games to this new computer, I brought pretty much all my save files with me and had no trouble getting them working. So yeah, the lost save data is pretty much entirely on you.
Again, did you make sure you're logged into your old account when checking for your items? I'm pretty sure they're still there.-$20.00 worth of TF2 items.
Yes you can? They have an entire help service for stuff like this. Just don't expect them to be able to merge your accounts together or anything like that, because they usually don't do that sort of thing.Now, I also can't contact Steam. Awesome.
You really should have taken the time to fix your original account first, you probably would have avoided most of these issues. I don't want to sound insensitive or to sound like I haven't had issues with games before (I was a victim of a Steam sale on Heroes 6, but that was an Ubisoft screw-up and not a Valve/Steam one), but a lot of the stuff you're complaining about could have been avoided or solved pretty easily if you'd put in the effort to do so. I'll join in with you in complaining about things that are actually the game dev's fault (like them selling a game that isn't working), but stuff like save data? That's on you.
Ok ill try fill out a niche lower on the maturity spectrum.MasochisticAvenger said:I was talking about people personally attacking the OP, or swearing at him for his comments... things of the nature. Not people who make well-reasoned arguments such as yourself. Other people, myself included,chave already stated the OP is the one at fault in the situation.CriticKitten said:Sorry to disappoint but I guess I'll have to be the first "immature" guy to point out that this whole thing is more on the OP's shoulders than on Steam's.MasochisticAvenger said:Honestly, I'm surprised there hasn't been a mass amount of comments blasting the OP for speaking negatively about Valve. I mean, aside from the Original Poster himself, the comments have been rather mature.
And the entire problem starts at...
PercyBoleyn said:I wouldn't bash Steam on the Escapist OP. Gaben's cock is deep in this one. People are quick to forget just how full of shit Valve is in general.
The irony here is that you are the only 2 people thus far in this topic reacting in an irrational manner.bandman232 said:I find it funny that not liking Steam or Valve on this site is a mortal sin and you should be burned at the stake. It really quite ridiculous. I absolutely despise Valve for the way they've been about HL3, trolling their fans, and Steam's customer support has to be the most unhelpful and condescending thing I've ever used.
I don't throw this word around lightly, but entitled much? Valve doesn't owe you HL3, and hating them because they haven't announced it is like hating your mom for not cooking a dinner you wanted.bandman232 said:I find it funny that not liking Steam or Valve on this site is a mortal sin and you should be burned at the stake. It really quite ridiculous. I absolutely despise Valve for the way they've been about HL3, trolling their fans, and Steam's customer support has to be the most unhelpful and condescending thing I've ever used.
This is actually more likely than I first thought. If he was having problems accessing his old account, it could have been hijacked.gigastar said:-Hackers got into your old Steam account while you were mucking about with the new one. Not unheard of at all, a friend of mine was hacked for his TF2 items overnight, and yes this included his collection of unusual hats.
Yeah when I read his response that he deleted his games without backing up his saves then blaming steam for it I know he was a technological infant and was trying to blame steam for problems on his side. I knew he was also full of crap when he couldn't get a hold of steam support. I'm willing to bet he never even attempted to contact them because he doesn't have the correct information to give them through his own incompetence.Signa said:This is actually more likely than I first thought. If he was having problems accessing his old account, it could have been hijacked.gigastar said:-Hackers got into your old Steam account while you were mucking about with the new one. Not unheard of at all, a friend of mine was hacked for his TF2 items overnight, and yes this included his collection of unusual hats.
On the other hand, the things he's complaining about are starting to sound like trolling. Deleting his own games and then screaming "my saves are gone! DAMN YOU STEEEEEAM!" isn't exactly normal troubleshooting procedures/user expectations.
This makes no sense to me for two reasons though. First, even if your old email was gone, there's no reason you should have had to set up a new account. You could easily have set up a new email account on your Steam so long as you knew your password. If not then you'd be out of luck, but that would be your fault, not Valve's.bigfatcarp93 said:I'm on a DIFFERENT account, though. That's the whole reason I had to uninstall Steam in the first place.
I don't think he meant his HL3 comment to be taken that way. He isn't annoyed that Valve hasn't announced it; he's annoyed that Valve has been basically teasing its fans for years. They occasionally feed into rumors and speculation when there's no intention of actually announcing the game. I don't see that as a reason to hate Valve since they're probably not doing it for the sole purpose of annoying fans, but I can see why he might.Signa said:I don't throw this word around lightly, but entitled much? Valve doesn't owe you HL3, and hating them because they haven't announced it is like hating your mom for not cooking a dinner you wanted.
As far as the "mortal sin" goes, depends on who's responding to you, and what you said. Your position in this thread isn't a very strong one.
Most of that teasing is just fans looking too deep into things that Valve has said or released.lwm3398 said:I don't think he meant his HL3 comment to be taken that way. He isn't annoyed that Valve hasn't announced it; he's annoyed that Valve has been basically teasing its fans for years. They occasionally feed into rumors and speculation when there's no intention of actually announcing the game. I don't see that as a reason to hate Valve since they're probably not doing it for the sole purpose of annoying fans, but I can see why he might.Signa said:I don't throw this word around lightly, but entitled much? Valve doesn't owe you HL3, and hating them because they haven't announced it is like hating your mom for not cooking a dinner you wanted.
As far as the "mortal sin" goes, depends on who's responding to you, and what you said. Your position in this thread isn't a very strong one.
Living in a first world country in a fairly well off family this isnt an issue for me. My internet connection is good and you actually CAN play games offline if the internet goes down. Steam does have an offline mode if a game has been previously confirmed as being real. Ive played halflife in offline mode several times. The steam app is a benefit, i can easily talk to all friends playing at the same time, view achievements and get good deals at the store all at once. I actually really like the app.PercyBoleyn said:The problems with Steam should be obvious. For example, why is it that you're unable to play games you purchased using Steam without being connected to the internet and having the Steam app installed? Incidentally, no other DD service aside from Origin does this. Let me repeat that, no other DD service aside from Origin, powered by the fucking satan of video games, does this.BiscuitTrouser said:Can you tell us why valve is full of shit? I couldnt care less about gabe. I just enjoy their games and have a LOT of money saved on steam. Thats reason enough for me as a consumer to like them.
Which is why I said his being annoyed might not be justified.Signa said:Most of that teasing is just fans looking too deep into things that Valve has said or released.lwm3398 said:I don't think he meant his HL3 comment to be taken that way. He isn't annoyed that Valve hasn't announced it; he's annoyed that Valve has been basically teasing its fans for years. They occasionally feed into rumors and speculation when there's no intention of actually announcing the game. I don't see that as a reason to hate Valve since they're probably not doing it for the sole purpose of annoying fans, but I can see why he might.Signa said:I don't throw this word around lightly, but entitled much? Valve doesn't owe you HL3, and hating them because they haven't announced it is like hating your mom for not cooking a dinner you wanted.
As far as the "mortal sin" goes, depends on who's responding to you, and what you said. Your position in this thread isn't a very strong one.
Nuh-UH! I said it first! (kinda)lwm3398 said:Which is why I said his being annoyed might not be justified.Signa said:Most of that teasing is just fans looking too deep into things that Valve has said or released.lwm3398 said:I don't think he meant his HL3 comment to be taken that way. He isn't annoyed that Valve hasn't announced it; he's annoyed that Valve has been basically teasing its fans for years. They occasionally feed into rumors and speculation when there's no intention of actually announcing the game. I don't see that as a reason to hate Valve since they're probably not doing it for the sole purpose of annoying fans, but I can see why he might.Signa said:I don't throw this word around lightly, but entitled much? Valve doesn't owe you HL3, and hating them because they haven't announced it is like hating your mom for not cooking a dinner you wanted.
As far as the "mortal sin" goes, depends on who's responding to you, and what you said. Your position in this thread isn't a very strong one.