The last thing I bought from EA was Battleforge. A new IP from Phenomic with quite some potential, even though it was an eeeevul collectible card game allowing for some of that Warcraft/Starcraft strategic action once you've sunk enough money in it. It never lied about its nature, and yet we enjoyed it. It was fun. Then EA turned it into a free-for-all F2P, so it mostly feels like taking a stroll through beggars lane. One out of, say, ten matches is actually enjoyable. Beyond that, it's been pretty much in stasis and on hold for, what, two years. The last expansion was a joke, a really bad one.
I can confirm that my experience with EA customer support was... abysmal, for lack of a better word that won't get me banned, into hell and banished from public places. Each and every customer support employee I have encountered was obviously stationed in India, with English skills ranging from deceptively good but with bad actual comprehension skills, really poor to practically non-existent. In typed chat, my mileage stayed the same, as it all resulted in nothing, absolutely nothing being resolved. Even if the understand you properly, they have no power to actually solve the problem at hand, especially when it is of a financial nature, or requiring the attention of a higher up. I've reported faulty or worrying business standards in how EA business is being done in half a dozen countries over the world, none of which are officially situated in lawless zones or developing countries. The 'handlers' I've confronted with these really bad things were shocked, but none of them had any tools or procedures in place to do anything about it; all they could do was feel bad and that was that. I didn't feel supported at any time. The only things I felt were rage and hatred... and I also felt a bit sorry for these poor people at the other end of the world, even though they're highly probably the very same ones cold calling people around the world to scam them.
Everything else... yeah, I played most supposed AAA titles, but I never felt too tempted to break my own personal little boycot. I started out loving ECA, admiring the folks, enjoying their games. Oh, EA. What have you become.