I will never understand why old folks just can't fucking read properly. I've been requesting information from a bunch of them for a feasibility study the whole day, and they either completely ignore my request while still responding, or comply with random parts of the request and leave out others.
Man, I hear ya'. My complaint isn't age-specific, but general corporate workplace communication. I LOVE email. With half a brain, you can easily put your thoughts/requests onto the screen, and send them to the necessary party. Now, both parties have a record of the exchange to reference in the future. Where I work, (well, "worked;" same job, but have been working from home since June of 2020,) people loved to catch me a hallway on the way to lunch or the bathroom, and ask a question/make a request expecting me to remember the whole conversation on my way back to my desk, and it got to the point that I'd still listen to them, but then requests they go to their
own desk, put it in an email, and I'd get on it.
But since, people have taken to instant messaging, and I HATE it. Everyone thinks just because my online status is green, that I'm available to them
right then. It's akin to your neighbor seeing your front door open, and thinks they have the right to just walk in. Besides, records of Skype/Teams exchanges are very clunky, unlike email where I can sort for someone's name and/or specific subject. And as I'm analytics, most questions require my doing research or data mining, so require time; there's rarely anything "instant" about it, so I prefer an email I can reference versus having to IM someone and hoping they're available every time I have a question regarding their request.
It's why restaurants have menus, so you don't have to have a direct exchange with the chef; it's why things you need to build come with instructions, so you're not constantly on the phone with customer service. IT'S COMMON SENSE.