I definitely sympathize with the man. There is a fine line between constructive criticism and irrational hatred/harassment.
Oh all the things people talk about, nothing makes me go "ugh" more than hearing the words "Mass Effect."
I've only played a little bit of the first game. However, I've watched the few good videos about why the ME3 endings were bad, and I agree. The endings were clearly poorly done, rushed, and failed to deliver what was promised.
However, seeing people ***** about them constantly gets old. I was, and still am, so sick of hearing about it that I have lost all interest in the Mass Effect franchise.
I now get the same "*sigh* boring!" reaction to Mass Effect that I get from another EA franchise, Madden!
Yes, I said it. I find Mass Effect, an epic science fiction game, to be as boring and mundane as a friggin' football simulator.
Now imagine if you felt the same way I did. Now imagine you were the creator of the Mass Effect IP. Yeah, you'd be depressed too.
To anyone accusing the man of "not taking criticism" I say this: Taking criticism is pointless. Taking on criticism is worthwhile. To understand what I mean, I suggest watching the following video.