Here's my GFWL story. I bought Fallout 3 from a meat store, and then the first few pieces of DLC from GFWL. Not long after that, I had to move, and my internet service wasn't available at my new address, so I had to change my e-mail address as well. I try to login and change my e-mail address with them; they send me back stuff saying they sent my changes to my old e-mail address. Finally I got on the phone with them. They don't change the first e-mail address you give them. That's right, folks: there was no way for me to play DLC I had paid for. They had absolutely no contingency for someone who lost their e-mail address. I demanded my money back. They refused.
I will never deal with them again. Not until they refund me for the DLC they stole from me.
I will never deal with them again. Not until they refund me for the DLC they stole from me.