Someone that's stupid, desperate, bratty, and selfish and think it's all about them.First of all, how often does someone need to contact customer service in that a faster customer service ranking is desirable?
Anytime I had a problem with my console or something not working right, customer service usually did a good job and we're usually quick. There are some long ways, but I didn't have to go to them too often. I've only dealt with PlayStation customer service about four times total. One involve me getting a refund.
People who like to brag about their trophy or gaming score. Or how they're part of a "special and elite group". Flaunting their social status.Frankly the fucking "Stars" thing is stupid anyway because the rewards and benefits of the program are stupid. Oh a badge on your profile? Better customer service? Who the hell gives a shit?
And you're right, it is stupid, and Sony will find a way to make it worse or screw it up even more. Be on the lookout.