Jimquisition: Salt Of The Earth - A Steam Fail Story

Recommended Videos

veloper

New member
Jan 20, 2009
4,596
0
0
Thanatos2k said:
veloper said:
Thanatos2k said:
But how much of a police state are we willing to put up with, just so the citizens nolonger need to be careful and think for themselves? Do we trust the police enough to arrest potential criminals before they can actually commit the crime?
You act like Steam is the only way to sell PC games. If Steam throws people out of the city, they can set up shop on the borders and hawk their wares there. Steam should be checking passports at the border instead of just dozing near an open gate.
That's too drastic. Not every small entrepreneur is a crook and even the skilled will have trouble making ends meet when limited to just the surrounding villages. I don't trust Valve with arbitrary criteria for entry.
That is not Valve's problem. Valve should not be feeding the homeless. Valve should be interested in one thing only - selling games that are worth the money being charged for them.

All others should be thrown out, violently if necessary.
Then I much prefer the nice, "Give me your tired, your poor," Valve that we have now.
Nothing is worth the money, unless I decide it is. I can take care of my own wallet just fine while some indies also get their change to strike big.
 

DrOswald

New member
Apr 22, 2011
1,443
0
0
jehk said:
Thanatos2k said:
To Valve it shouldn't be. Valve should be policing both out of its storefront.
You have yet to provide a "why".

I'm advocating for maximum consumer power. Having Valve tightly control what's being sold isn't empowering to the consumer because of lack of choice. We've been there and done that. Having Valve allow any game under the sun to be sold isn't empowering either because of the potential for abuse. There's where we are now.

There's a point where we can maximum the number of games consumers want and minimum the amount of abuse. Steam hasn't found that yet.
Steam is taking steps toward that ideal. Steam greenlight was a miserable failure (and pretty much the source of all of Steams current QC problems) but it was a response to the previously tightly controlled nature of Steam that many gamers were mad about back then. They just swung the pendulum to far towards openness. They just need to swing it back towards closed, and hopefully land closer to the middle this time. I think the very first thing they need to do is get a return function in place.

Steam gets a lot of flak for their failed experiments, but I think it is worth giving them some slack for trying in the first place. Someone needs to if we are going to improve the digital market in the long run, and some experiments are bound to fail.

Steam is currently in the process of getting rid of Greenlight, but they need something else in place before that can happen. So they are working on the problem.
 

jehk

New member
Mar 5, 2012
384
0
0
canadamus_prime said:
GonzoGamer said:
canadamus_prime said:
Holy shit. That's just sad. Steam really needs to get it's act together or it's not going survive. If stuff like this continues Steam is going to earn itself the reputation of the place where all the shit is and people are going to look elsewhere. ...at least I hope so.
The thing is, I think most every Steam user knows better than to buy crap like this.
I'm kind of seeing this differently I guess; the attachment of so much shovelware to me says that the PC market is becoming more popular. I've seen (finished) games that are even more broken than this piece of crap on the ps2. QC isn't just something that needs to be addressed in Steam, something needs to be done across the industry.
Well yeah I suppose that's true, but I don't know of anywhere else in the industry where it's as bad as this.
I think it goes well beyond our industry too. It's a societal problem really. A general move to massive deregulation over the last 3 to 4 decades. While I think over-regulation can be a serious problem we're not even close to that.
 

DrOswald

New member
Apr 22, 2011
1,443
0
0
canadamus_prime said:
GonzoGamer said:
canadamus_prime said:
Holy shit. That's just sad. Steam really needs to get it's act together or it's not going survive. If stuff like this continues Steam is going to earn itself the reputation of the place where all the shit is and people are going to look elsewhere. ...at least I hope so.
The thing is, I think most every Steam user knows better than to buy crap like this.
I'm kind of seeing this differently I guess; the attachment of so much shovelware to me says that the PC market is becoming more popular. I've seen (finished) games that are even more broken than this piece of crap on the ps2. QC isn't just something that needs to be addressed in Steam, something needs to be done across the industry.
Well yeah I suppose that's true, but I don't know of anywhere else in the industry where it's as bad as this.
Almost all of Steam's QC problems can be traced back to greenlight. Earth 2066 was a greenlight game, War Z was a greenlight game, etc. And steam is in the process of getting rid of greenlight. But they need something to replace it with before they can do that.

Steam's greatest sin was their idealistic approach to game approval - let the gaming community decide what gets on our market. It turns out we are really, really bad at it.

Edit: Made a mistake! War Z was not a greenlight game. The developer had a previous game that succeeded on greenlight and the developer was therefore allowed to publish their second game. This is normally done to prevent established developers from having to jump through hoops for every single game.
 

mysecondlife

New member
Feb 24, 2011
2,142
0
0
That's enough disgust towards a human being for one day.

That being said, people who are purchasing early access games certainly aren't being prudent with his/her money to say the least.
 

Abnaxis

New member
Aug 15, 2008
100
0
0
DrOswald said:
jehk said:
Steam is taking steps toward that ideal. Steam greenlight was a miserable failure (and pretty much the source of all of Steams current QC problems) but it was a response to the previously tightly controlled nature of Steam that many gamers were mad about back then. They just swung the pendulum to far towards openness. They just need to swing it back towards closed, and hopefully land closer to the middle this time. I think the very first thing they need to do is get a return function in place.

Steam gets a lot of flak for their failed experiments, but I think it is worth giving them some slack for trying in the first place. Someone needs to if we are going to improve the digital market in the long run, and some experiments are bound to fail.

Steam is currently in the process of getting rid of Greenlight, but they need something else in place before that can happen. So they are working on the problem.
Exactly this. I'm hearing a lot of "well, I guess users are too dumb to have control," but that's not the issue at all.

Rather, the problem is "users don't have the proper tools to adequately control the system." In some cases (Greenlight) the problem is fundamental, and the system needs scrapped I mean, really? A concept is all it takes to be Greenlit? Who thought that was a good idea? Gamers aren't too dumb to approve games, they just need material that's farther along than "wouldn't it be cool if..?" before it's presented.

In some cases we might be able to make it work, if we give people the right tools. I think that's how Early Access can work, but we need a mechanism whereby user feedback can thrive, that can't be corrupted by either the developer or by review-bombing trolls or spammers.

These are all brand new things, that are going to need refining. They might work terribly now, but that's not the only way things can be.
 

Deadagent

New member
Sep 14, 2011
62
0
0
Imp Emissary said:
Deadagent said:
Start adressing actual arguments or shut up.
But I am. If I wasn't, you'd wouldn't have kept talking to me past the point of telling me to shut up. xD
There was no point in that "look out for a scary woman" thing. It was a childish attempt to insult me. I personally dont exactly like to hear the same presumpsuous shit being recycled over and over and over again. "Why are you so afraid of her" "you are sexsist" "blablabla Patriarchy". Been there, I've heard it all. I was telling you to shut up on the matter because you added exactly zero of value to the conversation that was going on the side there.

To the issues at hand.
Deadagent said:
The issue Jim is bringing up isn't simply that there are bad games being put on Steam. It is that the devs doing so are able and sometimes do silence anyone saying something they don't like about their games in the forums.
Some are even putting out fake reviews.
Yeah I can agree that they shouldn't give the devs that much control over the forums

This means that we can't just go by word of mouth and have faith that what people are saying about the game on the site are true.
This is bad because not all people who play games are going on to site like the Escapist and having people like Jim let us know who is trying to lie.
Most people are, and in this case the word of mouth spread fast enough before really big damage could be done. Same happended with guise of the wolf etc.

People for quality control on Steam don't want such because they want Steam to die. They want it so Steam can improve and continue.
I didn't think Jim wanted Steam to die, but calling for Quality control goes directly against opening up the platform wich has been the entire goal for Valve. I dont think throwing greenlight or similar systems out of the window entierly is the solution, Improving it yes. But corporate curated quality control is not the answer. Community managed quality control maybe? An easy way to get a refund? Something like that but not the traditional quality control method definetly.
You and others seem to think that the discussion is about how getting rid of Steam, and other places like it, completely is the only way to go if we want quality control.
No-one has said or implied this, literally no one thinks Jim wants steam to disappear. Drop the strawmen and actually read what people write. But he clearly said he wants Steam to do quality control, and I'm saying thats opposite to their goals and I think their goals have merit wich is why I'm against the idea of corporate curated quality control on steam.
 

Canadamus Prime

Robot in Disguise
Jun 17, 2009
14,331
0
0
DrOswald said:
canadamus_prime said:
GonzoGamer said:
canadamus_prime said:
Holy shit. That's just sad. Steam really needs to get it's act together or it's not going survive. If stuff like this continues Steam is going to earn itself the reputation of the place where all the shit is and people are going to look elsewhere. ...at least I hope so.
The thing is, I think most every Steam user knows better than to buy crap like this.
I'm kind of seeing this differently I guess; the attachment of so much shovelware to me says that the PC market is becoming more popular. I've seen (finished) games that are even more broken than this piece of crap on the ps2. QC isn't just something that needs to be addressed in Steam, something needs to be done across the industry.
Well yeah I suppose that's true, but I don't know of anywhere else in the industry where it's as bad as this.
Almost all of Steam's QC problems can be traced back to greenlight. Earth 2066 was a greenlight game, War Z was a greenlight game, etc. And steam is in the process of getting rid of greenlight. But they need something to replace it with before they can do that.

Steam's greatest sin was their idealistic approach to game approval - let the gaming community decide what gets on our market. It turns out we are really, really bad at it.
Well it would've been helpful if Steam would've screened what was actually allowed on to Greenlight in the first place. So hack developers wouldn't be able to Greenlight hot air and promises. Maybe requiring devs to have at least a playable demo before being allowed on Greenlight would've improved things. ...maybe.
 

jehk

New member
Mar 5, 2012
384
0
0
Abnaxis said:
I mean, really? A concept is all it takes to be Greenlit? Who thought that was a good idea?
Seriously. A concept isn't enough for the community to make an informed choice.

Personally I think Valve should merge Greenlight and Early Access. You can put your game on Steam for no cost. People can download and play it. However, you cannot charge money for it until enough of the community votes on it.

Games like Earth: Year 2066 wouldn't make a cent. Games like Starbound would be making money from the start.
 

Abnaxis

New member
Aug 15, 2008
100
0
0
canadamus_prime said:
Well it would've been helpful if Steam would've screened what was actually allowed on to Greenlight in the first place. So hack developers wouldn't be able to Greenlight hot air and promises. Maybe requiring devs to have at least a playable demo before being allowed on Greenlight would've improved things. ...maybe.
I don't know if a demo would be strictly necessary (though it would help filter, it's a little too steep of a requirement IMO). A development plan, complete with milestones, goals, work division between the programmers working on the job, an overarching plan of attack, maybe even a rough dev schedule would be nice though.

They wouldn't even need to explicitly require it, just add sections to the top of the game's Greenlight page which, if left blank, would make it conspicuously obvious that it's a bad idea to back the concept. Even better, let users filter search results by the contents of those sections, so Greenlight projects without a formulated plan can be ignored.

Just put something in there to let users know the difference between hot-air pie-in-the-sky wishes in one hand and solid concepts in the other.
 

DrOswald

New member
Apr 22, 2011
1,443
0
0
canadamus_prime said:
DrOswald said:
canadamus_prime said:
GonzoGamer said:
canadamus_prime said:
Holy shit. That's just sad. Steam really needs to get it's act together or it's not going survive. If stuff like this continues Steam is going to earn itself the reputation of the place where all the shit is and people are going to look elsewhere. ...at least I hope so.
The thing is, I think most every Steam user knows better than to buy crap like this.
I'm kind of seeing this differently I guess; the attachment of so much shovelware to me says that the PC market is becoming more popular. I've seen (finished) games that are even more broken than this piece of crap on the ps2. QC isn't just something that needs to be addressed in Steam, something needs to be done across the industry.
Well yeah I suppose that's true, but I don't know of anywhere else in the industry where it's as bad as this.
Almost all of Steam's QC problems can be traced back to greenlight. Earth 2066 was a greenlight game, War Z was a greenlight game, etc. And steam is in the process of getting rid of greenlight. But they need something to replace it with before they can do that.

Steam's greatest sin was their idealistic approach to game approval - let the gaming community decide what gets on our market. It turns out we are really, really bad at it.
Well it would've been helpful if Steam would've screened what was actually allowed on to Greenlight in the first place. So hack developers wouldn't be able to Greenlight hot air and promises. Maybe requiring devs to have at least a playable demo before being allowed on Greenlight would've improved things. ...maybe.
Maybe, but a playable demo is a lot harder than you think. Speaking as a professional programmer who makes games in his spare time, making a playable demo that isn't complete shit is really, really hard. It will take months of work, hundreds of man hours of programming and game design, and a huge amount of initial capital investment (around $1000) to do things like buy sound effects, hire artists for assets, buy necessary software and equipment, etc. And that is for a very small and simple game. Asking people to put that amount of investment into a game before they even know if they are going to be allowed to sell it is a big problem. Steam greenlight was made to give the little guy a chance. Requiring a demo instantly destroys that goal.
 

Canadamus Prime

Robot in Disguise
Jun 17, 2009
14,331
0
0
DrOswald said:
canadamus_prime said:
DrOswald said:
canadamus_prime said:
GonzoGamer said:
canadamus_prime said:
Holy shit. That's just sad. Steam really needs to get it's act together or it's not going survive. If stuff like this continues Steam is going to earn itself the reputation of the place where all the shit is and people are going to look elsewhere. ...at least I hope so.
The thing is, I think most every Steam user knows better than to buy crap like this.
I'm kind of seeing this differently I guess; the attachment of so much shovelware to me says that the PC market is becoming more popular. I've seen (finished) games that are even more broken than this piece of crap on the ps2. QC isn't just something that needs to be addressed in Steam, something needs to be done across the industry.
Well yeah I suppose that's true, but I don't know of anywhere else in the industry where it's as bad as this.
Almost all of Steam's QC problems can be traced back to greenlight. Earth 2066 was a greenlight game, War Z was a greenlight game, etc. And steam is in the process of getting rid of greenlight. But they need something to replace it with before they can do that.

Steam's greatest sin was their idealistic approach to game approval - let the gaming community decide what gets on our market. It turns out we are really, really bad at it.
Well it would've been helpful if Steam would've screened what was actually allowed on to Greenlight in the first place. So hack developers wouldn't be able to Greenlight hot air and promises. Maybe requiring devs to have at least a playable demo before being allowed on Greenlight would've improved things. ...maybe.
Maybe, but a playable demo is a lot harder than you think. Speaking as a professional programmer who makes games in his spare time, making a playable demo that isn't complete shit is really, really hard. It will take months of work, hundreds of man hours of programming and game design, and a huge amount of initial capital investment (around $1000) to do things like buy sound effects, hire artists for assets, buy necessary software and equipment, etc. And that is for a very small and simple game. Asking people to put that amount of investment into a game before they even know if they are going to be allowed to sell it is a big problem. Steam greenlight was made to give the little guy a chance. Requiring a demo instantly destroys that goal.
Well maybe submit the finished product then. They need to require more than a lick and promise that's for sure.
 

jehk

New member
Mar 5, 2012
384
0
0
DrOswald said:
Maybe, but a playable demo is a lot harder than you think. Speaking as a professional programmer who makes games in his spare time, making a playable demo that isn't complete shit is really, really hard. It will take months of work, hundreds of man hours of programming and game design, and a huge amount of initial capital investment (around $1000) to do things like buy sound effects, hire artists for assets, buy necessary software and equipment, etc. And that is for a very small and simple game. Asking people to put that amount of investment into a game before they even know if they are going to be allowed to sell it is a big problem. Steam greenlight was made to give the little guy a chance. Requiring a demo instantly destroys that goal.
Hrmm. That's a good point. It needs to be something more than just a concept but less then a demo. Maybe a design doc, even if it isn't 100% complete.
 

DrOswald

New member
Apr 22, 2011
1,443
0
0
canadamus_prime said:
DrOswald said:
canadamus_prime said:
DrOswald said:
canadamus_prime said:
GonzoGamer said:
canadamus_prime said:
Holy shit. That's just sad. Steam really needs to get it's act together or it's not going survive. If stuff like this continues Steam is going to earn itself the reputation of the place where all the shit is and people are going to look elsewhere. ...at least I hope so.
The thing is, I think most every Steam user knows better than to buy crap like this.
I'm kind of seeing this differently I guess; the attachment of so much shovelware to me says that the PC market is becoming more popular. I've seen (finished) games that are even more broken than this piece of crap on the ps2. QC isn't just something that needs to be addressed in Steam, something needs to be done across the industry.
Well yeah I suppose that's true, but I don't know of anywhere else in the industry where it's as bad as this.
Almost all of Steam's QC problems can be traced back to greenlight. Earth 2066 was a greenlight game, War Z was a greenlight game, etc. And steam is in the process of getting rid of greenlight. But they need something to replace it with before they can do that.

Steam's greatest sin was their idealistic approach to game approval - let the gaming community decide what gets on our market. It turns out we are really, really bad at it.
Well it would've been helpful if Steam would've screened what was actually allowed on to Greenlight in the first place. So hack developers wouldn't be able to Greenlight hot air and promises. Maybe requiring devs to have at least a playable demo before being allowed on Greenlight would've improved things. ...maybe.
Maybe, but a playable demo is a lot harder than you think. Speaking as a professional programmer who makes games in his spare time, making a playable demo that isn't complete shit is really, really hard. It will take months of work, hundreds of man hours of programming and game design, and a huge amount of initial capital investment (around $1000) to do things like buy sound effects, hire artists for assets, buy necessary software and equipment, etc. And that is for a very small and simple game. Asking people to put that amount of investment into a game before they even know if they are going to be allowed to sell it is a big problem. Steam greenlight was made to give the little guy a chance. Requiring a demo instantly destroys that goal.
Well maybe submit the finished product then. They need to require more than a lick and promise that's for sure.
Require them the complete the entire game before they know if they are even going to have a chance to sell it? Yeah, that surely makes it work for the little guy.

Jehk said a good solid design doc should be required with each. I would agree with that one.
 

Abnaxis

New member
Aug 15, 2008
100
0
0
DrOswald said:
Jehk said a good solid design doc should be required with each. I would agree with that one.
I still like the idea of not strictly requiring it, just making it plain whether the doc itself exists in a form the developer is willing to share or not.

I.E., put in an obvious section in Greenlight where users can see the design doc, and if the developers don't have one/don't want to share it, people can react appropriately.

EDIT: I imagine design docs are regarded as trade secrets for some devs, who won't want them plastered on their Greenlight page, only to have their concept copied before they finish. I also imagine it will cut down on forgery if someone without the ability to deliver doesn't have to pull something out of their ass to get their poorly-thought-out idea up on Greenlight.
 

DrOswald

New member
Apr 22, 2011
1,443
0
0
Abnaxis said:
DrOswald said:
Jehk said a good solid design doc should be required with each. I would agree with that one.
I still like the idea of not strictly requiring it, just making it plainly it exists in a form the developer is willing to share or not.

I.E., put in an obvious section in Greenlight where users can see the design doc, and if the developers don't have one/don't want to share it, people can react appropriately.
I like that idea, but I would also be fine with requiring it because anyone who is trying to make a game without having a decent design document will fail. But your idea is better. They should also have a sort of "how to use steam greenlight" tutorial for the consumer, to tell people what things could be red flags (no design doc, is a zombie game, etc.) and also what are not red flags that might seem like it to those who don't know any better (Place holder art, for example)
 

Adeptus Aspartem

New member
Jul 25, 2011
843
0
0
Early access is stupid. It's an even bigger scam than pre-ordering nearly 105% of the time.

When i can buy games like Binding of Isaac which provide +100 hour gameplay for 5 bucks, you can't charge me 20 to test your game. The scammers are douches but everyone who buys into any of the shady business practices the gaming industry is using for years now has had it coming for him/her.
It's sad but nowadays you're bound to do some research before you buy a game. We've a bajillion of bloggers, vloggers and lets players and they've become a necessity because no way i'm going to buy a game based on "trust" or instinct anymore, those times are gone since at least 5 years.
 

jaymiechan

New member
Jun 27, 2012
51
0
0
There needs to be some form of oversight regarding the amount of control people have over their bits of the discussion on Steam.

As for Deadagent, is it just me, or is he like the Republicans and Benghazi? "It's still relevant, dammit!"
 

Imp_Emissary

Mages Rule, and Dragons Fly!
Legacy
May 2, 2011
2,315
1
43
Country
United States
[https://imageshack.com/i/5ii6cjj]

Deadagent said:
Imp Emissary said:
Deadagent said:
Start adressing actual arguments or shut up.
[https://imageshack.com/i/5ii6cjj]
[https://imageshack.com/i/5ii6cjj]
But I am. If I wasn't, you'd wouldn't have kept talking to me past the point of telling me to shut up. xD
[https://imageshack.com/i/5ii6cjj]
There was no point in that "look out for a scary woman" thing. It was a childish attempt to insult me. I personally dont exactly like to hear the same presumpsuous shit being recycled over and over and over again. "Why are you so afraid of her" "you are sexsist" "blablabla Patriarchy". Been there, I've heard it all. I was telling you to shut up on the matter because you added exactly zero of value to the conversation that was going on the side there.
[https://imageshack.com/i/5ii6cjj]
Deadagent said:
Sorry, but the whole "she's just out to get tons of money" thing has also become old and boring to me. I can't take it seriously.
Also, I never said Anita scared you, nor did I say anything else you seem to think I am implying by the too pictures.
Nor did I act so rude as to tell you to shut up. I made a dumb joke with a scary picture [sub][sub]0.0 Seriously, I lost some of my soul when I first found that first one from before)[/sub][/sub], and then talked to you about the actual topic of the video.

I would ask why you seem to be so serious about it all and feel it must be talked about with this.
However, I doubt I'll get a straight or truthful answer based on the rest of your post.

Deadagent said:
Imp Emissary said:
Deadagent said:
Start adressing actual arguments or shut up.
To the issues at hand.
Deadagent said:
The issue Jim is bringing up isn't simply that there are bad games being put on Steam. It is that the devs doing so are able and sometimes do silence anyone saying something they don't like about their games in the forums.
Some are even putting out fake reviews.
Yeah I can agree that they shouldn't give the devs that much control over the forums

This means that we can't just go by word of mouth and have faith that what people are saying about the game on the site are true.
This is bad because not all people who play games are going on to site like the Escapist and having people like Jim let us know who is trying to lie.
Most people are, and in this case the word of mouth spread fast enough before really big damage could be done. Same happended with guise of the wolf etc.

People for quality control on Steam don't want such because they want Steam to die. They want it so Steam can improve and continue.
I didn't think Jim wanted Steam to die, but calling for Quality control goes directly against opening up the platform wich has been the entire goal for Valve. I dont think throwing greenlight or similar systems out of the window entierly is the solution, Improving it yes. But corporate curated quality control is not the answer. Community managed quality control maybe? An easy way to get a refund? Something like that but not the traditional quality control method definetly.
You and others seem to think that the discussion is about how getting rid of Steam, and other places like it, completely is the only way to go if we want quality control.
No-one has said or implied this, literally no one thinks Jim wants steam to disappear. Drop the strawmen and actually read what people write. But he clearly said he wants Steam to do quality control, and I'm saying thats opposite to their goals and I think their goals have merit wich is why I'm against the idea of corporate curated quality control on steam.
http://www.escapistmagazine.com/forums/jump/6.847915.20924594

A person we both quoted before, talking about how people want Steam to die so they can say, "I told you so! Filthy pleb!"
Or did you not read the post you quoted to say you agreed with the poster?

To be fair, you didn't say that Jim wanted Steam to die, nor did he.

However, you are saying that they want Steam to get "traditional" quality control, and that would go against their goals.
I'm saying that "traditional quality control" isn't the only answer for the need of quality control that Jim is saying Steam has.

Also, if unfettered freedom on terms of what can get on Steam just gets us, as you put it, "inevitably" more crap, then I don't really see the value in keeping such unchanged.
Just because not absolutely everyone will be able to put whatever they want on Steam doesn't mean most will then be turned away.
Would we really be losing much of value if people acting like Muxwell are kicked off Steam?
 

Thanatos2k

New member
Aug 12, 2013
820
0
0
jehk said:
Thanatos2k said:
To Valve it shouldn't be. Valve should be policing both out of its storefront.
You have yet to provide a "why".

I'm advocating for maximum consumer power. Having Valve tightly control what's being sold isn't empowering to the consumer because of lack of choice. We've been there and done that. Having Valve allow any game under the sun to be sold isn't empowering either because of the potential for abuse. There's where we are now.

There's a point where we can maximum the number of games consumers want and minimum the amount of abuse. Steam hasn't found that yet.
Why? Because all stores don't sell all things. Image, brand quality, and safety of its customers. You're asking why a high class store doesn't sell dollar store junk. If Steam wants to be known as the place to buy quality PC games they need to clean out the trash. Every suspect game offered makes the customers shopping there a little more hesitant to spend their money on anything.

Steam should NOT become WalMart, but that looks like where it's heading. Actually I take that back, even WalMart has some kind of quality control and offers refunds on defective items.