http://penny-arcade.com/2011/12/26/just-wow1 So check it out this is an email dialogue between an attempted customer of an Avenger controller and the Ocean Marketing people, big surprise the Ocean Marketing people are massive douches and when the people from PAX and Penny Arcade got involved big surprise the people form Ocean were still douches
Ocean Marketing vs. Penny Arcade
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- Feb 7, 2011
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Loled pretty hard. I love how the guy at Ocean thinks he's a big shot when 95% of people have never heard of them or their ugly ass controllers, but pretty much every hardcore gamer has heard of PAX.
Oh boy, will that guy's boss be pissed when he finds out that they were booted out of PAX because he ran his mouth to the head of the event. Unless he runs the company, in which case he is a freaking moron. Gotta love Mike here.
Just read the whole thing. I'm a bit surprised that anyone managing any PR position would ever respond like that, especially when looking back at the initial messages. I've always been a strong proponent of at least trying to use some sense of punctuation, grammar and so on. Taking the time to construct the responses is an indication of respect, especially when business is involved. Overall, I'm reading this and thinking that the exchange not only reflects poorly on the manufacturer, but if I'm following this trail right, it's actually a marketing firm that was hired by the manufacturers to pass all this on to customers.
The fact that this PR guy decided to not only rail against one of his customers, but against one of the most prolific sites amongst his targeted audience and the expo that is hosted by said site shows that he is not only offensive but out of touch. I seriously hope more gets added. This guy's behavior has made me care even less about the product and more about a slow-burning desire to see him wishing to repent.
The fact that this PR guy decided to not only rail against one of his customers, but against one of the most prolific sites amongst his targeted audience and the expo that is hosted by said site shows that he is not only offensive but out of touch. I seriously hope more gets added. This guy's behavior has made me care even less about the product and more about a slow-burning desire to see him wishing to repent.
Posted this on Kotaku: I saw this when it was posted at Penny Arcade, oh I oh so hope everyone spreads this around. That guy, wow, that's some great PR, I mean seriously. I love how humble the guy who's buying the controllers is. "I'll still buy your product even though I'm being treated like shit. You don't have to boycott them, kids could really use the controllers." Hope he actually gets his controllers...
The hilarity continues as they attempt to scrub negative comments off their Facebook page [https://www.facebook.com/pages/The-N-Control-Avenger/162468090457709?sk=wall]. Every little while, the current crop of negative comments disappears, only to be replaced by another larger crop...
That Dave guy was a total dickhead though. Did he have a legitimate complaint? Certainly he did. He was still incredibly rude in his complaint email, and given all the swearwords, posturing and abuse I'm not surprised that the OceanMarketing guy thought it was a sockpuppet "Mike Krahulik" responding to him.
Well, the joyous thing about the Kotaku article is that in the comments there's some schmuck in there trying to justify the PR guy's behavior, and then going on to talk about his OWN sales experience and how he was a top seller while being a dick to all his clients, and everyone's tearing him down. Still very amusing.TheKasp said:
EDIT: Bah, they've been buried or removed. Damn.
What fascinates me is the sheel level of arrogance and self-importance that the Ocean Marketing guy has. He's selling game controllers and he's acting like he has the chiefs of every major publisher, developer and gaming con at his beck and call. Oh well, time to add another company to my "No-buy" list...
Well, that's not exactly most professional way to express ones feelings either. :|
BTW : I'm very suspicious about people answering in short, laconinc, twitter like messages and not using commas just like this guy from Ocean Marketing. There's something disturbing in such behavior.
Edit :
P.S.
Oh wow. That's simply most awesome line i had pleasure to read this year ! I imagine angelic choirs and thunderclaps are a must every time something like this is being spoken.
I don't really support Daves complaints or how he went about them. But that's not what this is about. This is how a PR rep reacted to it and how unprofessional he was. when your job is to be the voice of your company to the public it is paramount that you keep your cool and stay professional. And then to add the "I'm a big shot" dick waiving stuff as a threat, just makes this guy so unlikable.ms_sunlight said:
Even if Dave wasn't acting in a way that you'd appreciate, that wouldn't even be close to the point. If you're representing a company, it doesn't matter how the customer behaves. You do your damn job and be a professional. Is the customer saying bad things about your momma and/or home state? Doesn't matter. Suck it up and do your job. It's what you're paid to do. In most cases, it's what you're contractually obligated to do.
Acting like customer and representative have no difference in responsibility is nonsense.
Edit: Haven't-slept-for-24-hours typos.
Acting like customer and representative have no difference in responsibility is nonsense.
Edit: Haven't-slept-for-24-hours typos.
Sure that Dave guy wasn't exactly the most professional about all of this, but we should remember 2 things. First, he had given this company his money for a product that he wasn't getting and that there was no update on for two weeks. To him it was more or less like they just stole the money from him. Also, he isn't the PR manager here. He doesn't have to be professional. He is the customer, and if he isn't happy, he is allowed to make a scene about it. If your customer isn't happy, the company isn't doing its job correctly.
That is just my two cents. I am glad Mike sided with Dave on this, and it will be nice to see if all of this plays out with that Ocean rep getting whats coming to him.
That is just my two cents. I am glad Mike sided with Dave on this, and it will be nice to see if all of this plays out with that Ocean rep getting whats coming to him.
The guy owns Ocean Marketting (yes, with two "t"s, according to their Twitter account), but the people that make the controller are a different company that hired this douchenozzle's company to work as PR.RedEyesBlackGamer said:
While Dave wasn't exactly turning the other cheek through all of this, I think it's worth noting that he didn't use any inappropriate language until after he'd already started getting shat on by some PR guy who didn't want to admit mistakes. (See the e-mails starting from Dec. 26) That guy was a dick from e-mail #1, and got worse from there. Paul was the first person to call names, act immature, and start to make ridiculous grammatical mistakes (ironic considering he spends a lot of his time commenting on Dave's immaturity). That's the president of the company!
And now that I think of it, why is Paul so quick to list the names of all the influential people he's connected to when his company apparently consists of 1 person? That's the only logical conclusion I can think of when the president of a company is taking care of all of the individual customer e-mails.
And now that I think of it, why is Paul so quick to list the names of all the influential people he's connected to when his company apparently consists of 1 person? That's the only logical conclusion I can think of when the president of a company is taking care of all of the individual customer e-mails.
He sounds like he is about 18 or something seriously...I hope Penny Arcade take them apart.
I can see that Dave got irate but the customer service/PR guy was acting really unprofessional.
I want to see his face when he checked Penny Arcade...and how fast his boss will fire his ass out the door rofl.
Edit: He is the boss? So much for your PR company you can't even handle your OWN PR hahahaha.
I can see that Dave got irate but the customer service/PR guy was acting really unprofessional.
I want to see his face when he checked Penny Arcade...and how fast his boss will fire his ass out the door rofl.
Edit: He is the boss? So much for your PR company you can't even handle your OWN PR hahahaha.
The PR guy sounded extremely arrogant. Yes it is rather bad having to deal with irate customers. However, there was a reason he got frustrated, and customers are under no obligation to act professional.
Sure, dave wasn't being the most polite person in the world, but the person who was responding to him was being very vague. It doesn't matter if the correct information is somewhere else. That first email response should have been where the conversation ended.
Also... I found the "smear campaign" threat rather funny. I have a good feeling that it will only make ocean marketing look even worse.
Sure, dave wasn't being the most polite person in the world, but the person who was responding to him was being very vague. It doesn't matter if the correct information is somewhere else. That first email response should have been where the conversation ended.
Also... I found the "smear campaign" threat rather funny. I have a good feeling that it will only make ocean marketing look even worse.
I dunno really. While, yes, I do think he acted unprofessionally.
Can you imagine how pissed off the guy would be at this stage? This likely isn't just one random email he's received, at this stage, he's likely got an email from most of the people who were ordering the controllers.
Each one asking in a variety of anger as to when their order will be here, and it's his job to answer each one as delicately and responsibly as possible. All the while due to unforeseen situations, the whole stock isn't delivered by the date he set and the company is likely losing money.
So, basically, what's happening here, is a guy who has a complaint is pushing it slightly and in response the guy is snapping.
Unprofessional, yeah, but, it's kinda sad to think that this guy is likely to be out of a job due to this.
Can you imagine how pissed off the guy would be at this stage? This likely isn't just one random email he's received, at this stage, he's likely got an email from most of the people who were ordering the controllers.
Each one asking in a variety of anger as to when their order will be here, and it's his job to answer each one as delicately and responsibly as possible. All the while due to unforeseen situations, the whole stock isn't delivered by the date he set and the company is likely losing money.
So, basically, what's happening here, is a guy who has a complaint is pushing it slightly and in response the guy is snapping.
Unprofessional, yeah, but, it's kinda sad to think that this guy is likely to be out of a job due to this.