Oh wow, that's awesome.TheGuy(wantstobe) said:
He claimed to know people inside important circles.
Now everyone knows who he is, and it isn't going to be pretty. His career is over.
Ocean Marketing vs. Penny Arcade
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He claimed to know people inside important circles.
Now everyone knows who he is, and it isn't going to be pretty. His career is over.
Someone at GameFAQs found it on reddit, that's where I first saw it.whiffleball said:
http://www.reddit.com/r/gaming/comments/nsgj4/everything_on_oceanmarketings_.../
Pretty much. It's just waiting on the company that actually makes the controllers (N-Control Twitter of BDD guy for them [https://twitter.com/#!/Tatterr]) to announce he's been fired and blacklisted. Of course the lawsuits for causing mass damage to the company/product's name will shortly follow. This guy has ruined his life in the space of a day. It's both awe inspiring and sad at the same time.Daystar Clarion said:
Yes >.> <.< It was a purposefully made mistake meant to evoke a sense of irony /whistlesThe_root_of_all_evil said:That's to go with marketting and stratagy, right?TheGuy(wantstobe) said:
....
...
Stop looking at me!!
Dave held his calm far longer than I might have. He only failed in falling into this guy's trap of baiting him. The customer rep had zero intention of being cooperative or even slightly helpful. I know the stress of working customer service, it is the field I have been in for most of 20 years now. Regardless of what this rep has had to deal with up until Dave's entry, there is no excuse for that kind of behavior towards a customer.ms_sunlight said:
Customers have the right to be irate over poor service. It is that simple. Acting like you are self-entitled to a customer acting like you are some kind of god is neither justified, nor warranted. If a customer is upset about some slip in service in my job, then it is part of my job to let them vent and get their frustration out. Then it is the next part of my job to apologize for the inconvenience, and then intelligently work with the customer on how to improve the situation.
You do not just give meaningless dates with no follow-up. You do not mock the customer. You do not start behaving like a five year old who has yet to grasp the basics of grammar(though I have known some five year olds who speak better than most forum(outside of the Escapist) posters over the age of 13).
If you want to remain in business making money off the sales of a product, you never work so hard to alienate a customer, or in this case, also alienate a large institution the likes of Penny Arcade. Who knows how many businesses have stayed in the black in this crap economy thanks to Child's Play buying their product for children whose families can barely keep food on the table because of medical costs and other burdens.
Dave is my hero for making the effort to bring attention to this atrocity to our eyes. He could have just threw up his hands and demanded his money back and made nothing more of it. Instead he recognized a problem that would only grow worse without bringing attention to it. He did right getting
Edit: I dun goofed and used Gabe instead of Jerry of Penny Arcade. Corrected.
Addendum: Heh, guess this guy already got recognized for his crappy service skills. I wonder how his courtroom skills are, as now numerous parties(Dave, Mike and Jerry, and parties our own #root_of_all_evil revealed) can easily take this joker to court. It remains to be seen what comes next.
Not only that, but that people don't like to be name-dropped when you're being a dick.ChildofGallifrey said:
At least, in the world of business/PR. I mean, if you're name dropping your bro at a frat house, maybe. But if you're teabagging a customer, people probably don't want you naming names. EVEN if you're tight with them.
Aa ok, my bad. I saw that "Ocean Marketing" thingy and just went from there. Well, that's not a textbook example of marketing/strategy, either, I guessTheGuy(wantstobe) said:He's doing marketting/stratagy though. Totally different thingtgr said:
another small update: Internet detectives have found that paul uses roids and is prone to fits of roidrage.
Also, roid rage might explain a thing or 2 about this thing, heh.
No matter how horrible the customer is behaving, there is no reason to send an email like that. As a representative of the company it is his job to keep his cool and return the emails in a civil and contrite manner. I've dealt with far more unreasonable people AND unreasonable complaints face-to-face. If that's all it takes to get this Gabe guy to snap through emails, he obviously lacks the restraint to work in any job that has anything to do with the public. Even in the first emails before things got nasty he never once apologized to Dave for what happened. The man had no intention of treating Dave with any respect in the first place. All he gave him was short, choppy, unhelpful replies.ms_sunlight said:
haha I was making fun of Paul not being able to spell correctly to show that he is doing it very wrong.tgr said:Aa ok, my bad. I saw that "Ocean Marketing" thingy and just went from there. Well, that's not a textbook example of marketing/strategy, either, I guessTheGuy(wantstobe) said:He's doing marketting/stratagy though. Totally different thingtgr said:
another small update: Internet detectives have found that paul uses roids and is prone to fits of roidrage.
Just a little observation.... I've been in customer service for years. I've been:
swore at,
screamed at,
insulted,
threatened with death,
and had my physical appearance mocked in person and on a blog.
I have NEVER acted like this colossal douchebag, even to the people who did that stuff.
This guy needs to get out of not only PR or customer service or whatever the hell he is, but out of any business that involves interacting with people. He clearly doesn't know how to do it.
swore at,
screamed at,
insulted,
threatened with death,
and had my physical appearance mocked in person and on a blog.
I have NEVER acted like this colossal douchebag, even to the people who did that stuff.
This guy needs to get out of not only PR or customer service or whatever the hell he is, but out of any business that involves interacting with people. He clearly doesn't know how to do it.
Hence where the notion of having a written reply that is carefully checked and leaves no further questions happens to alleviate a lot of problems. Even if it were a template in which he stuck relevant information in, that would have been significantly better. "December 17th" is not a full statement, without context there's no value to that response and is literally a waste of time. If I got something like that as a response I would have scratched my head wondering just who I was working with- the guy makes his "company" seem like a foreign knockoff.Lilani said:
Fair enough. What is Ocean, anyway? From those emails, I'm thinking it's some third party controller developer? In which case, wow. Could you be any more minor? How the hell did that marketing guy get such epic delusions of grandeur?Jandau said:
Also:
Yeah, you're some yuppy marketing guy for a third party controller dev. Not the fucking Godfather...
And I can't believe an apparent professional had so many grammatical and spelling errors in his emails.