Inquiring here 2nd hand for my girlfriend, who's been trying to figure out a game she vaguely recalls and has been trying to find for years. Her memory of the details isn't very strong, so some aspects are estimates/approximations, but the details are as follows:
- The game was most likely on the SNES or Sega Genesis, though its possible it was very late NES or early PSX/N64. She literally doesn't remember what she played it on, but based on the time frame, I'm inclined to say it was likely SNES/Genesis though. Its definitely not a PC game.
- Graphically, she says she is pretty sure it was 2D graphics with a top-down visual style, probably not 3D polygons.
- She describes the game as "dark/gothic fantasy". Most of the screenshots from games I show her, she ends up saying were far too colorful (for example, Phantasy Star was too bright/colorful)
- The game had limited or no combat; either there was none, or she didn't get far enough to encounter it
- As she describes it to me, I've hypothesized that it was something of a point and click adventure game, because she says there was a lot of investigation/puzzles and talking to town's people. Either way, it was more of a puzzle/thinking game than a mechanically challenging one, and part of the reason she remembers so little is because they couldn't progress very far.
- A key element that she distinctly remembers is traveling through wells, either to go from one location to another, or perhaps as some sort of teleportation hub. She also says there might have been something like going through mirrors but she's less sure of this.
- She thinks the game had some sort of puzzle elements involving making potions or alchemy
Unfortunately, the key elements that she remembers (the well transit system) don't really lend themselves to google searches, so no matter how much we've searched, we haven't found anything that fits her recollection.