Yeah, I'm sorry but not good enough by a long shot.
I called up the other day to cancel my cards that I could have used (since you could not actually log in and see what card you used, I had to cancel them all). That sadly included my debit card from my bank as well because I might have used that.
I wasn't that upset about the whole thing as I figured I'd get a new card in a few days and just use my wife's card till then.
Nope, they canceled ALL of our cards. I went out yesterday to go shopping for the weekend. I didn't even think about my wife's card not working because I didn't cancel it....so I went shopping and no dice on her card. I still didn't think it was a big deal, I'd just run over to the bank and get the temporary card they were talking about...no biggie right?
Nope, it was friday. I have had direct deposit for my checks for so long I forgot what fridays were like at a bank. I waited in line about 20 minutes and finally just gave up (wasn't even a 3rd of the way through the line). We ended up having reheated soup (Still good, but not exactly what I wanted for dinner last night!).
Today I went back to the bank and waited about 25 minutes all together to be seen. Got my temporary card (which only lets you spend 100$ a day) and some actual cash out of my bank. I also transfered all my excess cash into a secure savings account to be extra careful. I was finally able to go shopping and at least I have enough cash now to last till I get my regular card back at this point.
The entire experience has sucked though. Add to that the bank constantly trying to get me to sign up for "identity theft protection" for only 1$ (for the first 30 days and then $15.99 every month after that", the extreme annoyance of dealing with their dumb automated systems in the first place and well......I'm not giving Sony any of my credit card information ever again. I guess it was partially my fault for not keeping track of what card I used with them, but honestly I never thought such a large company would be compromised. I used to have a seperate credit card I only used for online purchases etc....but after so many years I ditched it. Perhaps I'll go back to doing that again just to be extra safe in the future.
No matter what a "free" month of PSN + (what does that ever really give you anyway...never even looked into it) is certainly not going to make up for all the frustration I've had over this.