Sony Offers "Sincerest Apologies" for PSN Attack

[Braedan]

I just don't understand what people are expecting Sony to do as an apology for this. Bankrupt the company with ten free games? Because it seems having PSN and a few good things is a lot better than ten free games and no more Sony/PSN.

It's clear that Sony viciously attacked Xanathious in his house one night, but for the rest, why are you so angry? Address? Phone books give that away, Phone number? same. Mother's maiden name? right.... Credit card? No proof of those being taken, and I've never heard of a credit card company that didn't reverse fraudulent chargers before.

It seems everyone is mad at the "idea" of all the information being stolen, but no one has really been hurt by this. Change your password, take your free stuff and move on.

 

[Sutter Cane]

This article is in serious need of that picture: http://www.businessinsider.com/sony-exec-bows-deeply-in-apology-for-security-breach-2011-5

Wow... shit just got real.

And that's reason to accept the apology. In the Japanese culture that right there is the ultimate apology. If you think they look bad here imagine how they look in japan.

Yeah i know. I do know a little bit about japanese culture, but yeah they do seem to be genuine here.

 

[icame]

I still don't forgive them for waiting so long to tell people their info might of been compromised though. As I said before, I will only buying exclusives on the PS3 from now on. I'll just stick to the xbox otherwise. I consider the PS3 a far better system, but still.

And yes, I do understand that they bowed and thats a big thing in Japanese culture, and yes, I realize I should blame the hacker. Trust me, I do. But sony is also at fault, so no more purchases from PSN, and no more purchases of multiplatform games.

 

[Ghengis John]

Insufficient. There was a time Hirai would have fallen on a sword for this! We demand seppuku!

(Okay, don't really.)

 

[Echo136]

You do realize how much money they stand to lose from giving away a free month of PS+ to potentially 77 million PSN users right?

Not nearly enough. In the end it equals out to about 15 dollars a person, maybe more if you factor in the free games and whatever the hell Qriocity is. However, these are all digital services which probably have an actual cost to Sony of much less than 15 dollars per person. And this is all assuming people even want to use Sony's online services again. People that choose not to risk their lax security a second time are left with no compensation for the theft of their personal information due to Sony's negligence.

This needs to be brought to a court of law where they can be made accountable for their part in all of this. What they have offered to date (a few shiny baubles and a staged apology) isn't even a beginning to what they need to come off of to make this right with the people that trusted them with their personal information and credit card information. Furthermore, I don't care if the lawyers are the only ones that get rich off the lawsuit as long as Sony is made to pay for their negligence and poor handling of this matter.

Has anyone bought a boat with your info yet? My info feels pretty safe. I didnt even have any credit card info on my account, and if you google my name you could probably find most of the rest of the info that was taken on Myspace or Facebook anyways, along with probably most of the people on PSN. This bullshit sense of entitlement that gamers are feeling is ridiculous.

 

[JDKJ]

And that's reason to accept the apology. In the Japanese culture that right there is the ultimate apology.

Yeah it takes a big company to get each and every one of their 77 million online users' information compromised and then throw three executives out to give a staged apology. I'm sure when people start having their identities stolen and their credit cards used fraudulently that little bow there is going to make it all better.

If Sony was actually sorry they wouldn't have waited a week and a half to apologize. They wouldn't have waited a week to tell the customers their information was potentially compromised. That little press conference they had to "apologize" was nothing more than a cheap publicity stunt.

Do you realize that 77 million users -- while a good number to use in an attention-grabbing headline on top of a sensationalist story filled with invented "facts" -- isn't an accurate count of the number of individual and differentiated users? It is the number of total accounts, not total users, and includes the accounts of users who have established multiple accounts (in some instances, three and four accounts). The more accurate number reported by the more responsible and professional press is 30 - 40 million individual users.

 

[JDKJ]

You do realize how much money they stand to lose from giving away a free month of PS+ to potentially 77 million PSN users right?

Not nearly enough. In the end it equals out to about 15 dollars a person, maybe more if you factor in the free games and whatever the hell Qriocity is. However, these are all digital services which probably have an actual cost to Sony of much less than 15 dollars per person. And this is all assuming people even want to use Sony's online services again. People that choose not to risk their lax security a second time are left with no compensation for the theft of their personal information due to Sony's negligence.

This needs to be brought to a court of law where they can be made accountable for their part in all of this. What they have offered to date (a few shiny baubles and a staged apology) isn't even a beginning to what they need to come off of to make this right with the people that trusted them with their personal information and credit card information. Furthermore, I don't care if the lawyers are the only ones that get rich off the lawsuit as long as Sony is made to pay for their negligence and poor handling of this matter.

Has anyone bought a boat with your info yet? My info feels pretty safe. I didnt even have any credit card info on my account, and if you google my name you could probably find most of the rest of the info that was taken on Myspace or Facebook anyways, along with probably most of the people on PSN. This bullshit sense of entitlement that gamers are feeling is ridiculous.

Which is why Sony's assertion that only 10 million accounts with credit card information therein were compromised is entirely believable. Fools wanna act as if each and every account contained credit card information. Most of them, just like yours, didn't.

 

[RedEyesBlackGamer]

This article is in serious need of that picture: http://www.businessinsider.com/sony-exec-bows-deeply-in-apology-for-security-breach-2011-5

The Escapist has been against Sony recently, can't be too unbiased.

 

[JDKJ]

This article is in serious need of that picture: http://www.businessinsider.com/sony-exec-bows-deeply-in-apology-for-security-breach-2011-5

The Escapist has been against Sony recently, can't be too unbiased.

Bias is one thing. Even the most respectable journals evidence some degree of bias (e.g., the New York Times leans to the left and the Washington Post leans to the right of the New York Times). But what can't be merely dismissed as journalistic bias is to recklessly report unsubstantiated allegations as if they were facts. That's not "bias." That's just bullshit.

 

[theultimateend]

So Sony decided to say sorry? Why do I see Kevin Butler doing this?

I'm no longer upset so I wish they would have him do this. It would be nice to see them self-deprecating.

Getting a new CC is really not a big deal for me. Just unfortunate that it happened right before a bunch of auto pay bills like insurance .

 

[Internet Kraken]

The Escapist has been against Sony recently, can't be too unbiased.

Yeah, they're so against Sony. That's why Tom said this;

Unless someone is buying an RV in my name right now, I can accept his apology.

Definitely biased completley against Sony.

OT: Don't give a damn if they apologized. That should be expected of anyone at this point. Sony's refusal to inform the pubic of the potential information leak until days later has done far more damage to their reputation in my eyes than any apology can fix.

 

[wooty]

Wow a full apologetic bow, it definately seems like they are sorry for this mess.

But I can accept it Sony, its wasnt your fault that this crap occured really, just be a bit more on the spot with giving customers the news next time please.

 

[RedEyesBlackGamer]

This article is in serious need of that picture: http://www.businessinsider.com/sony-exec-bows-deeply-in-apology-for-security-breach-2011-5

The Escapist has been against Sony recently, can't be too unbiased.

Bias is one thing. Even the most respectable journals evidence some degree of bias (e.g., the New York Times leans to the left and the Washington Post leans to the right of the New York Times). But what can't be merely dismissed as journalistic bias is to recklessly report unsubstantiated allegations as if they were facts. That's not "bias." That's just bullshit.

Which is why I facepalmed when that "Credit Cards for Sale" story went up. There was no evidence to support it.

 

[RedEyesBlackGamer]

The Escapist has been against Sony recently, can't be too unbiased.

Yeah, they're so against Sony. That's why Tom said this;

Unless someone is buying an RV in my name right now, I can accept his apology.

Definitely biased completley against Sony.

OT: Don't give a damn if they apologized. That should be expected of anyone at this point. Sony's refusal to inform the pubic of the potential information leak until days later has done far more damage to their reputation in my eyes than any apology can fix.

What about the others? I seem to remember Tito saying something like "Go, GeoHotz, go!". And they could have included the press conference picture.

 

[cerebus23]

I hope people realize that there is not really 77 million psn users. probably about 20 million of those users were dupe accounts for gran turismo 5 car duping and birthday gifting , seriously psn hit all sorts of record users once gt5 was out for awhile and the whole gifting/duping/birthday glitches were common knowledge. And even at 50 million a ton of those are alt accounts for kids and family members many of which would most likely not have had any CC tied to those accounts.

Still the lack of information on what exactly was taken is disturbing. The fact that this person or persons was in their systems for several days before they knew something was going on, means that either the person/s that did this are really godly, that could get in roam around and cover their tracks so well, or that psn internal security was some degree of lackluster. Or a combo of the two things.

After the psn was taken down they were pretty quick to admit that an outside force had accessed their systems, but these guys were so good they had to call in external security firms to investigate the breach. And even with these outside firms help it seems they still do not know what all was accessed and obtained, just that stuff was accessed and obtained. Still the lag time was about 2 days between the time they shut down called people in investigated and then announced that stuff was taken, not wholly unreasonable, given that this entity was able to roam around for what appears to be a few days undetected before they even realized it.

So i guess your outlook can boil down to this this hacker or hackers are some of the worlds best and really deserve to hang but a hefty amount of respect in the same token. Or that sony's security is the joke of the internet. But it does seem that sony made every effort to inform people of what they knew as quickly as they could.

 

[Antari]

Yep .. that makes it all better. We're sorry. Uh huh ... This is why I don't and won't do business with Sony anymore.

 

[AMX58]

man i just wish they would hurry up

 

[JDKJ]

The Escapist has been against Sony recently, can't be too unbiased.

Yeah, they're so against Sony. That's why Tom said this;

Unless someone is buying an RV in my name right now, I can accept his apology.

Definitely biased completley against Sony.

OT: Don't give a damn if they apologized. That should be expected of anyone at this point. Sony's refusal to inform the pubic of the potential information leak until days later has done far more damage to their reputation in my eyes than any apology can fix.

If you read through the comments carefully, you'll find a post from Mr. Goldman where he explains that his statement in the original post that you've just quoted was intended to be sarcastic.