Sony: "Red Line Of Death" Affects Less Than 1% of PS4s

Something Amyss

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Dec 3, 2008
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TizzytheTormentor said:
Yeah, I'm gonna go make a drowning thread, no one will argue pointlessly on that!
Make sure it's between a ham sandwich and a woman who has friend zoned you.
 

The Lugz

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FYI:
the people worrying about the failure rate, the general rule is if you have 10,000 of something it's expected that one of them will fail per day it's the general math data centres are built around, and that's just in running known good functional devices, with something new the rate will be much higher for a multitude of reasons, mostly relating to transport, storage and manufacturing problems

considering this is a new mass produced product ( ie, there are no refinements to the manufacturing process, packing or storage ) this is actually VERY good. and 'stuff in the past' was not better. you just didn't have the internet raging about it to tell you.

they're probably suffering from warehouse rot where electronic products get cold or hot in storage and it damages micro-circuitry or sensitive components like hard drives and bios chips and motherboard traces somewhere leading to erroneous malfunctions, ( it IS rather cold in some places in winter, you know ) it's honestly completely normal with any electronic product, one thing to keep in mind two playstations ( or any objects ) are not the same. imperfections can cause one to be especially fragile for no obviously apparent reason

so CHILL! and enjoy your replacement when it arrives.
 

mrhappy1489

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As someone who is pretty fond of his statistics, if we can take this at face value (I'm always dubious to claims from large game corporations, mainly due to the secrecy the surrounds much of the industry) which we will for this example, this is a very acceptable level of defection. It's not good for the people that get the defective product, but it is simply unreasonable to expect that something will be absolutely perfect 100% of the time. A <1% chance of getting a defective product is fucking outstanding if you ask me. However I do feel sympathy for the people who have to experience this and I can only hope that Sony is taking good care of there paying customers.
 

Sheo_Dagana

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Even though it's a known issue, and new systems will always have kinks to be worked out, I'm sure it's still disappointing for anyone that got a dead PS4. I work for a retail store that sells them and I've seen two defective systems returned so far. Coupled with the fact that getting replacements is really hard and you're looking at someone having to wait to get what they pre-ordered to ensure they'd have it early and not have to wait.

I've had a few crucial computer components come in dead on arrival and even that was frustrating. We all know it happens but it still kind of sucks that it does. Still though, that's a pretty low figure for such a high-selling product. I don't think even the PS3 was able to claim 1%
 

The Lugz

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Sheo_Dagana said:
Even though it's a known issue, and new systems will always have kinks to be worked out, I'm sure it's still disappointing for anyone that got a dead PS4. I work for a retail store that sells them and I've seen two defective systems returned so far. Coupled with the fact that getting replacements is really hard and you're looking at someone having to wait to get what they pre-ordered to ensure they'd have it early and not have to wait.

I've had a few crucial computer components come in dead on arrival and even that was frustrating. We all know it happens but it still kind of sucks that it does. Still though, that's a pretty low figure for such a high-selling product. I don't think even the PS3 was able to claim 1%
Exactly!

I honestly am fighting the urge to multiquote the entire thread and ram the console failure rate statistics down it's throat... the numbers aren't pretty for the older consoles, and it's pretty trivial to google them

but instead I'll just be polite and agree with you. :p

for everyone else:


Source: http://blog.squaretrade.com/2009/09/failure-rates-study-finds-nintendo-wii-most-reliable-game-console.html
More: http://www.gamespot.com/articles/xbox-360-failure-rate-542/1100-6215590/
 

SilverLion

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Why does everyone say that the PS4 is the start of a new generation when the Wii U has been out for a year now and the Ouya has been around for a good half year at least? It boggles my mind how ignoranty people are being of other competitotors in the market. But then again, it seems like most of the people in the PS4 vs XB1 fanboy war are 11, so maybe its better that their infantile minds can't talk about the Wii U:
"Oh, it's nintendo and Nintendo is kiddy! Zelda needs more blood and tits to be a serious game like Battlefield 4! BOO CHINA, THE FREEDOM HATING COMMIES!!1!!11!!I
 

Adam Locking

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TizzytheTormentor said:
I don't get it, why do modern consoles do this? I understand being damaged while shipping, but that can't be the only reason.
Define "modern". The PS2 came out well over a decade ago and had a large failure rate at launch. I remember consumer watchdogs foaming at the mouth on tv "Special Reports".
 

Roxas1359

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SilverLion said:
Why does everyone say that the PS4 is the start of a new generation when the Wii U has been out for a year now and the Ouya has been around for a good half year at least?
First thing, Ouya was never going out to compete against the Big 3, that's why people don't count it, hell I even think the people behind Ouya have said that they didn't intend on competing against the Big 3.
Second, a generation can be kicked off by one console, but general consensus is that a new console generation doesn't full start until all of the competition has launched.

Also, way to generalize and call the people who support the PS4 or Xbox one 11 years old. Nintendo has come out in the past and said how they weren't out to compete against Microsoft and Sony and wanna do their own thing. Since that's the case then count the Wii and Wii U as doing their own things and don't get upset when people don't have it be a PS4 vs Xbox One vs Wii U thing.
 

KazeAizen

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Ok. That's actually pretty good all things considered. Still can we all agree that at the very least its a good thing that Nintendo consoles don't do this crap. I never really heard of a single Wii or Wii U having a system breaking problem. But no I bet. Nintendo is out of the race and doesn't count anymore so it doesn't matter if their hardware doesn't break. I'm sure that is the mentality of most gamers right now.
 

Roxas1359

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KazeAizen said:
I never really heard of a single Wii or Wii U having a system breaking problem.
Um, Nintendo consoles have broken in the past, but generally they get the problems fixed quickly and Nintendo has a lower failure rate as a result. For the Wii U there was the problem of the consoles bricking at launch due to a power outage that happened when people were downloading the mandatory launch update. Then there was the problem of Nintendo consoles getting bricked after the Wii firmware update 4.2, in which Nintendo originally said that it was only bricking modded Wii's but turned out it was bricking nonmodified Wii's.
 

KazeAizen

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Neronium said:
KazeAizen said:
I never really heard of a single Wii or Wii U having a system breaking problem.
Um, Nintendo consoles have broken in the past, but generally they get the problems fixed quickly and Nintendo has a lower failure rate as a result. For the Wii U there was the problem of the consoles bricking at launch due to a power outage that happened when people were downloading the mandatory launch update. Then there was the problem of Nintendo consoles getting bricked after the Wii firmware update 4.2, in which Nintendo originally said that it was only bricking modded Wii's but turned out it was bricking nonmodified Wii's.
Still never heard about it and no one made a big deal about it. So still the most reliable hardware developer of the three of them. Also when did we start using this term "bricking"?
 

Roxas1359

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KazeAizen said:
Still never heard about it and no one made a big deal about it. So still the most reliable hardware developer of the three of them. Also when did we start using this term "bricking"?
It was a big deal for a lot of people. For Wii Update 4.2 that was back in 2009 so people probably don't remember it too well, but I remember a lot of people were pissed off about the Wii U bricking on them, especially since they were in limited supply again at launch. As for the term "bricking" it's been used a lot of times before.
Plus Nintendo really can't afford to have crappy hardware since their games division is really what makes them, so they use different factories. There's a rumor going around that some of these hardware failures are due to disgruntled Foxconn workers, and while it's a rumor I honestly would be surprised if it were true. >.>
 

Jessta

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It's the pulsing blue dick punch of sadness these people are terribly misinformed if they don't even know that simple nomenclature.
 

Buizel91

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freakonaleash said:
I remember when microsoft said the RROD was isolated. hah
You need a medal...a big medal xD

OT: Not worried at all, if the people on Youtube can't be bothered to take their PS4 back to the store they got it from with a receipt and explain what happened, i have no sympathy. Also, who the fuck would order a console online? That is an accident waiting to happen! From the official site i can understand, but fucking AMAZON?! i hate ordering dvd's from Amazon/e-Bay let a lone a frigging console!
 

Church185

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KazeAizen said:
Ok. That's actually pretty good all things considered. Still can we all agree that at the very least its a good thing that Nintendo consoles don't do this crap. I never really heard of a single Wii or Wii U having a system breaking problem. But no I bet. Nintendo is out of the race and doesn't count anymore so it doesn't matter if their hardware doesn't break. I'm sure that is the mentality of most gamers right now.
I know 3 different people with Wiis that are no longer functional, and you seem to forget that the first run of the Wii U at launch would brick itself if the update was interrupted.
 

freedash22

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bluegate said:
freedash22 said:
My first question here would be is that Sony's PR and Marketing department or the Technical team giving the number of 1% to the spokesperson?

I like Sony but honesty is not something they are known for. And looking at all the DOAs and complaints in Amazon, the number is definitely greater than 1%. And looking at it, there other problems that don't kill the console completely but render it unusable--- such as blu-ray drive issues (like what happened to Totalbiscuit's PS4). I'd like to think of this as something like US unemployment figures--- full of excluding criteria designed to reduce the number as much as possible.

Sorry Sony but I am not that naive.
So you've actually seen more than 10.000 DOA's and complaints on Amazon, have you ?
No. And I doubt we will see that many numbers or reviews here that quickly as there are many retailers and not everyone reviews online. But If you look at the link below you will see that currently, 781 out of 3251 reviews are 1-star and a huge percentage of them are malfunctioning or DOA consoles. 51 are also 2-star reviews with crippling issues and bricks. So if we presume for a moment that all 1-star reviews are bad consoles that means the failure rate is at 24%. And if you include the 51 2-star reviews (many of them bricks), that brings the total percentage to 25.5921%.

Okay, these numbers are not 100% accurate as I am sure you would argue but from these figures, I believe that it is safe to say that the failure rate is much higher than the advertised 1%.

http://www.amazon.com/PlayStation-4-Launch/dp/B00BGA9WK2/ref=lp_6427814011_1_1?s=videogames&ie=UTF8&qid=1385045488&sr=1-1

These numbers are bad, but then again the RROD of the XBOX 360 was worse with some estimates being as high as 51%.

I think all console manufacturers should improve quality and reliability. Just because it is an entertainment system (not industry or mission-critical), doesn't mean they can have this many bricks. Hell, if in my work we had this kind of failure rate on our products, we'd be out of business and drowning in lawsuits!
 

KazeAizen

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Church185 said:
KazeAizen said:
Ok. That's actually pretty good all things considered. Still can we all agree that at the very least its a good thing that Nintendo consoles don't do this crap. I never really heard of a single Wii or Wii U having a system breaking problem. But no I bet. Nintendo is out of the race and doesn't count anymore so it doesn't matter if their hardware doesn't break. I'm sure that is the mentality of most gamers right now.
I know 3 different people with Wiis that are no longer functional, and you seem to forget that the first run of the Wii U at launch would brick itself if the update was interrupted.
OH good freaking God I think I copped to that several posts ago. Oh no someone is wrong on the internet. Must call him on it and make him look like a douche. I'm freaking leaving the internet now. Its not fun anymore.
 

Something Amyss

Aswyng and Amyss
Dec 3, 2008
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TizzytheTormentor said:
Indeed, the irony...hurts...
At last, the tormentor, has become...The tormented....

Zachary Amaranth said:
Not to forget that I must add that Anita Sarkeesian is always right and her dissenters are just haters, no one will take that the wrong way!
Hell, all you'd have to do is mention anita. You could say "Anita Sarkeesian had breakfast." The board would immediately divide into pro-breakfast people who say they're demand equal representation on the menu and anti-breakfast people who claim Anita will not rest until lunch is removed from all places of dining.

KazeAizen said:
Still never heard about it and no one made a big deal about it. So still the most reliable hardware developer of the three of them. Also when did we start using this term "bricking"?
Being the most reliable console manufacturer is kind of like saying you have the least infectious case of an STD. Nitnendo still has a higher than normal failure rate with recalls on a lot of their products. Since the Wii had a roughly 7% failure rate and the PS4's RLOD is only supposedly impacting 1% of the users, it's really weird to compare the two, anyway.

Bricking is a pretty old term, BTW. At least as far as tech goes.

Adam Locking said:
Define "modern". The PS2 came out well over a decade ago and had a large failure rate at launch. I remember consumer watchdogs foaming at the mouth on tv "Special Reports".
The era of the First Playstation is often still defined as the beginning of the "modern"generation of consoles. Still, you can argue whether it is or isn't. the problem is that the Playstation 2 is an extraordinary outlier in the field.

And I should note, after all, that the fact that others have done worse wouldn't itself make the PS4's failing acceptable. I mean, if it really is only 1% getting hardware failures, then yeah, it actually is acceptable, but Tizzy already revised his statement, so no issue there. I fully expect that if Sony says there's less than 1% affected, there's significantly more. A good rule of thumb is to assume that what the company will admit to is far less than what the company's actually done.

We'll have to see. Originally, the PS2 and 360 problems were downplayed as well. That doesn't automatically mean they've got a new PS2 on their hands, but it does mean grounds for suspicion. I expect the companies to say these are minor problems as a matter of course.

I also expect launch day for a heavily desired item to skew negative. The people who got a dead console are going to be pissed and more likely to bring it up online. It's justified, but it also sets up a rather loaded scenario.

This is why day 1, week 1, and even month 1 aren't necessarily indicators of how severe an issue is.

And this is why it's smart to not lay down money on consoles from manufacturers with a history of launch fails.