The Customer Is Always Wrong

[PurpleRain]

"Do you have your Everyday rewards card?"

Ahyeah, Woolworths ***** too, Purple. I was working yesterday and this guy had a massive go at the girl next to me over the price of beer! I was like "You can tell he's an alcoholic"

I once got abused by a guy (who happened to be an aboriginal) over a bag check. The way it works is we have to check bags that are bigger than an A4 size of paper. And I said "Sorry about this sir, but could I check your bag. It's company policy, sorry." With this polite smile on my face then he went on a huge rant about how I was being racist!

I hate customers...

We should totally talk about stupid customers, Purple. We could start a support group!

We should.

At our store we don't sell alcohol but cigaretts. They have a go at me that the prices keep changing.
I love that when a customer believes you're in control of the prices. Seriously, how ignorent can you be. "He wears a shirt and name badge, he must have some power over the entire store." I tell them, if they want to complin, take it up with Woolworths. Then they stare at me blinking, "Aren't you Woolworths."
"No, I just work on this checkout. If you want you can go to the website and plead with the head to change the prices which are swayed by the price of oil, delivery, economy, etc."

 

[Reaperman Wompa]

Looking at these makes me realize my utter hate for the rest of humanity is entirely justifiable.

Everyone is an ashole, this thread just proved it.
And everyone is cheap.

Best way to describe life:
"Don't worry life will get better when you graduate"
"Don't worry life will get better when you get your second job"
"Don't worry life will get better when you retire"
"Don't worry life will get better when you die"
"Welcome to hell"

 

[Radelaide]

"Do you have your Everyday rewards card?"

Ahyeah, Woolworths ***** too, Purple. I was working yesterday and this guy had a massive go at the girl next to me over the price of beer! I was like "You can tell he's an alcoholic"

I once got abused by a guy (who happened to be an aboriginal) over a bag check. The way it works is we have to check bags that are bigger than an A4 size of paper. And I said "Sorry about this sir, but could I check your bag. It's company policy, sorry." With this polite smile on my face then he went on a huge rant about how I was being racist!

I hate customers...

We should totally talk about stupid customers, Purple. We could start a support group!

We should.

At our store we don't sell alcohol but cigaretts. They have a go at me that the prices keep changing.
I love that when a customer believes you're in control of the prices. Seriously, how ignorent can you be. "He wears a shirt and name badge, he must have some power over the entire store." I tell them, if they want to complin, take it up with Woolworths. Then they stare at me blinking, "Aren't you Woolworths."
"No, I just work on this checkout. If you want you can go to the website and plead with the head to change the prices which are swayed by the price of oil, delivery, economy, etc."

Oh hells yes!

Or because you have no stock left on the shelves. One woman had this huge go at me one night, about 10 minutes before a Sunday close because we didn't have any Homebrand bread left and she assumed because I had a key (which goes to my locker) that I'd be in charge...

"I'm not Woolworths, I'm just one of the desperate young kids they hired for cheap labour"

 

[Helmet]

Looking at these makes me realize my utter hate for the rest of humanity is entirely justifiable.

Allow me to add to it.

A few years ago, I worked in a small grocery store in my hometown. For a short while I was in the dairy "department" which basically meant I had to keep the milk and cheese stocked. Milk prices went up. As the guy who puts the milk from the carton to the cooler, I am obviously the one in charge of the price raise, right?

Anyway, this old guy starts cussing me out at the top of his feeble lungs, calling me a communist, a thief, the whole nine yards..... After about ten minutes of this I interrupted him with

"You're right, sir. Since I personally don't drink milk, I found it necessary to charge you more to do so. I called up every single person on the face of this planet who owns a cow and convinced them to raise the price of milk just to inconvenience you."

He looked at me for about thirty seconds.....

...."Well, call them back and tell them you were wrong, boy."

I hate people so much.

 

[Brett Alex]

*Sigh*
Anyone in Australia know about those new Woolworths petrol cards? You scan them before or during the transaction and you get a tiny bit off petrol and a chance to win in some draw? Yeah sounds all fancy. But obviously, for it to work on your transaction, you have to put it in when it's going through. Right? Easy enough? Wrong.

Cinebuzz cards at Greater Union. Works the same way, you get points that can be used for free movies later on etc, BUT you have to enter it before you complete the transaction. Of course no one ever remembers that they have them until your giving them back their credit card or change.

I've even had times when I'd ask someone "...and do you have a Cinebuzz card?" and they'd kind of stare blankly at me as if they didn't understand, then realise I needed answer and would just shake their heads, only to pull it out later asking me to scan it. If they were really persistent (read militant) I'd just act all bothered and tense, pretend to hit a few buttons, wave the scanner over it and say "That should work, but remember next time to show it before the transaction," Yeah, it was the wrong thing to do but it was easier than having to call the manager out of the office and across the the Candy Bar on a busy Friday night to tell them they wouldn't get it, and I got away with it because when I worked there we were bug testing a new Point Of Sale operating system and the scans only worked 60-70% of the time they were done properly.

Best moment was when a customer tried to use a Hoyts voucher to see a movie. They were polite enough until I said it wouldn't work after barely looking at it. "Why not?" she asked slightly annoyed. Thats a mistake anyone could make, using the wrong voucher for the wrong company and so I was just trying to relaxed about it. "Because its a Hoyts voucher, they only work at Hoyts," But then she started getting arrogant,
"Yes I know that, but why can't you just scan it anyway?"
"Because they're a different company to us."
"Alright, whatever, just put it through,"
"No, it actually won't work. We're Greater Union, this is a ticker voucher for Hoyts, a different company."
She finally got it after that, but it really feels sometimes like customers just don't listen to you.

 

[meatloaf231]

In my year and a half spat of working at a local coffee shop, there were a couple of incidents of infuriating and hilarious nature.

One night, about an hour after we had closed, a guy came in the front door and asked for a dark roast. We had forgotten to lock the door. Anyhows, we told the guy that we weren't open, and our hours were clearly printed on the door. He persisted, still wanting that coffee. We told him that we had already closed the register and poured out all the coffee, so we couldn't help him.

He got really really mad. Had a huge fit and stormed out.

We never forgot to lock the door again. People would come up to it all the time, knocking and asking to be let in despite our open signs being off, the sign on the door saying "closed", the door being locked and the hours posted on the door at head height.

We still had to tell them we were closed. Sigh.

 

[Sackwak]

Ahhhh Woolworths, how i hate working for you

Since my dads the manager of the store, i have to be on my BEST behaviour. Thankfully we don't get all the idiots where i live, but every afternoon around 4:30, Asians all come racing in for shrimp, and marked down meat. Thats about the time i congregate out back since i have usually done all my work for the day.

 

[Mister Ash]

i have the pleasure of working in a pub (www.thetaps.net if anyone cares)

sign outside our front door says 'Traditional Food Served Daily" but we only actually serve at lunchtimes, 12-2

old guy at 10pm "are you serving food?"

me "no, i'm sorry, we only serve food at lunch times"

old guy "it says you serve all day on the board outside"

me "no sir, it says we serve food daily, there's a subtle difference"

old guy, in a very indignant, pissed off tone "i don't need to take that kind of tone from you, where's your manager?

me "next to you, laughing."

I love it when people think you have control over the prices, or ask if they can get a staff discount... I can't get a staff discount....

 

[Acaroid]

I worked drag shift at a service station... but the amount of blind and stupid people, espically when it comes to filling up their cars (as we had a pre-paid system during drag shift)

cus "Yeah i would like the $50 petrol in pump 6 please"
me "just to clarify, what sort of petrol, premium, super or unleaded"
cus "umm im not sure"
me "what colour do you usually use"
cus "I dont usually fill up at BP"
me "well what octain level do you want, the highest which is more expensive but better for your car, or lower octain, cheaper, but you have to make sure your car is new enough to run it*looks out window* but I can see your car is a 90's model so it should be fine"
cus "well yeah i usually get the 95 one"
me "ok so you want the unleaded, it is the green pump and you dont have to set it, it will stop once you reach $50 worth"
*customer pays and leaves*
10 minutes later
cus "Umm excuse me the pump isnt working"
me "sorry about that, ill just have a look"
*looks console and see that it is in refund mode (this happens if a customer leaves it 2 long without filling up, so i reset it*
me" well it should be ok now, sorry about that, remember it is the green pump"
cus "ok thanks"
*customer walks out*
10 mins later
cus "Your stupid pumps arnt fucking working"
*looks at console see it is in refund mode again*
Me "oh i see it is in refund mode again, im so sorry about this, make sure you go straight to your car and fill up straight away and you should be fine"
cus "but i did, both times, i went straight to me car"
me "Oh ok, are you using the green pump"
cus "YES IM USING THE FUCKING GREEN PUMP"
me "well i can refund it for you if you like, or would you like to drive to another pump and hopfully that works, im sorry for the trouble"
cus "well ive already put up so much hassle i might aswell get my damn petrol"
me "ok then, pump no. 8 will be ready for you, just drive up and use the green pump"
customer walks out annoyed and gets into his car
I decied to go stand at the door to see if things are working ok.
the man drives up to pump 8 and gets out of his car, walks up to the yellow pump (the more expensive petrol) and promply places it in his car.
I casually walk up to him and say
me "oh look here is your problem, this is the yellow pump"
cus "but they all say unleaded"
me "ahh but that is the more expensive fuel, you only payed for 95 octave, which it says here cleary, you are trying to fill up with 98 octave, if you just use the green pump it should be fine"
cus "WELL YOU SHOULD HAVE TOLD ME AND MADE THE PUMPS LABELS CLEARER, IM GOING TO RING YOUR MANAGER INT HE MORNING"
customer puts pump back pissed off and gets int he car and drives off without filling up his car.
I go back inside and leave a note in the diary about what happend and the time it took place.
next shift a note placed under mine from the manager

"dont worry, guy was a tool you told him countless times about it being green, he even said it himself, video evidence shows all, dont worry about it, take a free drink for you troubles"

 

[Reaperman Wompa]

I go back inside and leave a note in the diary about what happend and the time it took place.
next shift a note placed under mine from the manager

"dont worry, guy was a tool you told him countless times about it being green, he even said it himself, video evidence shows all, dont worry about it, take a free drink for you troubles"

Dammit! I was set to hate all humanity and you show me a decent person.

 

[semaj1337]

And here I thought I was alone in thinking bad about stupid customers, but I was wrong, I've found friends! I work for H-E-B, a relatively large company in Texas/Mexico, so we get a lot of the redneck/non-English speaking customers daily. There's nothing funnier than being yelled at and chewed out by a guy in Spanish, especially when you can't understand a single word he's saying. I've got a story about a crazy Jamaican guy, but I'll type it later, when I can think straight.

 

[CancerDog]

I worked at subway where people constantly treated me like less than a person; I live in rich ***** B.C. so, what do you expect? So many stories of people talking on their phones and peoples inability to understand the most basic concepts, like sub of the day. "Can I have the turkey sub of the day?" Me:"Mam, its Tuesday, the sub of the day is BMT." "Well can I just get the turkey for the sub of the day price?" Or people that walk in and start talking about every single fucking detail of their sandwich forgeting the one thing that I need to know first(what kind of bread its on) and then getting mad at me when I ask them if they would like this or not.

Got me all worked up talking about that.

Basic moral of the story is 99% of people in the world are stupid and the better you can deal people of stupidity the better a person you are. Having a job basically means you have to deal with people of incredible stupidity so yea, there you go.

 

[ShadeFox]

I once got abused by a guy (who happened to be an aboriginal) over a bag check. The way it works is we have to check bags that are bigger than an A4 size of paper. And I said "Sorry about this sir, but could I check your bag. It's company policy, sorry." With this polite smile on my face then he went on a huge rant about how I was being racist!

Thats one thing I like about the US, Federal law states that once I buy something and receive my receipt it is my property hence forth and the companies have no right to search my bag unless they believe I stole something, which I have had walmarts where the greeters will grab my cart on the way out and I point that little fact out <.<

*turns this post on topic*

Im a manager at a McDonalds and I love some of the people I get, REALLY REALLY LOVE them, I was working the Graveyard shift at a store once and a lady had a rather large order so I gave her a bag with her fries and as I was bagging up the rest of her order I saw out of the corner of my eye that she was literally scarfing down a handful of fries and when I gave her the rest of her order she tried to say I didn't fill them up right.

and I love the people who say their fries aren't filled right but have a fit when I weigh them, and I only weigh them when there is a dispute, in I had one lady say that she was insulted that our GM didn't just trust her and put more fries in the box.

I also see that any 1-800 complaint that starts with "I'm a regular at this store" seems to be the most idiotic ones, for about a year and a half before this complaint came in we had added a new combo so the fish one was now 11 and no longer 10, but somehow this "regular" who came "twice a week" said he ordered a #10 and has no idea why we gave him the wrong food.

I actually wish I got the license plate or some ID for this one truck, on the overnight shift we are not allowed to serve any customers that are not in a vehicle, we only have the drive-thru open, which I told our order taker that so he informed the trucker that had walked up and was immediately assaulted with the F-Bomb multiple times, and he seemed to be unable to say a sentence without it when I talked with him and explained that A. its for his own safety, I mean would you want to stand in the middle of a one lane path at night in dark blue uniform?, and b. our own security, not that I had a chance to get into that.

now to take my rant towards the evil plastic cards too many people use, another joy of the overnight shift is the 30mins that the cashless is down while the system is resetting, which during that time I tell customers Im only taking cash or ask if they are paying with cash or credit, one evening a young lady responded with cash and I took her order, only to be surprised when she got to the window with a Debit/Check card, and the conversation goes as follows

Me:"Im sorry ma'am, I can only take cash at the moment."
Lady: "This is the same thing as cash though."
"Ma'am the reason I had asked you about cash or credit is that the machine is down at the moment, I can't scan that."
"Well you should have said that." And she proceeded to drive off.

I had a lady more recently that tried to give us a Credit Card despite the fact that the order taker said cash only THREE TIMES, Which when I stated something about that's why I always try to have cash on me, she said that she doesn't trust people enough to use cash.
The funny thing is, if a person steals your money at a business they get arrested, if a machine steals your money, it could be considered a "glitch" only for it to possibly happen again in the future.

Oh and one of my favorites was the guy who claimed that he would sue us if he got Salmonella from a burger he claimed was raw in the middle.

anywho I'm out of things for now, but I WILL return

 

[Portkins]

Oh, yes moar! I am enjoying your miseries.... Muahahah....

That and it's keeping me awake while I do paperwork...

 

[meatloaf231]

Oh, yes moar! I am enjoying your miseries.... Muahahah....

That and it's keeping me awake while I do paperwork...

Seriously man I have a few pages of notes on The Rise and Fall of the Third Reich to do by Tuesday.

This thread is keeping me awake.

 

[Nimcoy27]

as i am staying in school so i don't have to deal with people like this, i find it impossible to avoid them. in my spare time i volunteer at a political station for democrats.

we have alot of rednecks, hicks and white trash in our town. and one of them happened to walk into the office as i was doing a bit of data entry. heres the conversation:

"this the demo-crilics place"-yeah, his accent was fun to deal with
"not officially, we do promotion. is there anything i can help you with sir?"
"i need to talk to your boss about dem' government policy" - and to think, my day was going well when only 3 of the ppl we called were presumed dead
"hes not in right now, is there anything i can help you with?" -he was taking a crap, but he'd had a hard day. i let him go

heres comes the rant...

"well i need to talk to ya. you fellas are for the democrats, and that's against the republicans. and that aint right. stop doing the wrong thing. if you are going to denounce the word of God..." wait wtf does god have to do with it?!? ah well, i just keep drinking mountain dew, starting to get slightly amazed. "...you have a problem with me. and you shouldn't. ive never done anything bad to any of y'all."

"ok sir, im sorry for that"

"so will you go pass that onto your boss, barak bomb man?" -...wait he now think im going to go talk to obama...

"ok sir, i will as soon as i see him tonight"
"thank'ya. i just think... hey is that mountain dew?" -distracted by a true god

so i had him a mountain dew and he left


and im not steryotyping republicans, just about 75% of them...

 

[Portkins]

*nods* Forms and papers aren't fun either. This is reminding my how fun it is to be a cubicle worker...


Riiiight?

Whatever, but more! Epic stories, everyone, I still can't wait for a man in a white sheet to come in and ask for a hamburger.

Seriously, the best story i've got is when I got yelled at for mis-filing a paper...

Edit: Ahhh rednecks, the Mime & Clown of the twentieth century.