The Customer Is Always Wrong

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Lord_Ascendant

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Jan 14, 2008
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Interesting discussion: i understand your plight but there are just some snooty people who refuse to read the rules because they "don't apply to them" because they are
 

bp1986

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Sep 1, 2008
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t0mme post=18.70218.690909 said:
ThaBenMan post=18.70218.690310 said:
TheNecroswanson post=18.70218.685624 said:
I love messing with Starbucks.
Me and my firend go in for some cool drinks. The lady greets us and asks us what we want.
"I would like a large orange mocha frappuchino (SP?)."
"You mean a venti?"
"No, orange mocha frappuchino please."
"No, venti is the size. Did you mean you wanted a venti?"
"No, I think I'll stick with the large, I'm not too terribley thirsty."
"Sir, a venti is a large." And she gave me the 'some people' tone. Which I picked up on immediately, and gave her my own rageful tone.
"REALLY!? Is it now? Then you should have no problem ringing me up for a large orange mocha frappuchino."
"Sir, it's venti here."
"WHERE? You mean in America?"
"It's Itallian sir."
"Is it now? I'm sorry, I wasn't aware that I walked into an American franchise and was suddenly transported to Italy. Eddie, go tell me what that red sign out there says."
I give her a smug look as my friend walks out, she tried best to look at me without making eye contact, having probably realsied the tone she gave me just got her fired.
My friend walks back in. "It says....Arresto."
My jaw dropped.
"HOLY SHIT! We ARE in Italy. Omygodomygodohmygod how will we get home!? I don't have any money, I don't speak Itallian-"
"Here you go sir, one large orange mocha frappuchino." The manager hands me it laughing.
"Oh, thank you. Hey, uh, you know where we can catch a train to Stockholm?"
"No, you guys have a good day."
We then sat down at one of their tables and played checkers. I heard the manager say to the lady at the register, "Turn in your hat and your name tag."
This story makes you look like a dick and a hypocrite. You kinda started the whole thing by not acknowledging the sizes are the same. And before you were bitching about snotty customers - well, this time, that was you. You blew the whole thing out of proportion and got somebody fired, and seem to be proud of it no less. Good job.
Nah, that post just brings a little balance to the whole thread.
I agree with you, I work at a Panera and I will NEVER mess with someone about sizes like that... if they want to order a Grande, Largo, or Venti (granted, we don't even sell things in Venti size), they can. But if they choose to be a normal person and say medium, that works just as well.

Before I worked at Panera, I didn't know what Grande, Largo, or Venti meant, and noone should be expected to.
 

smallharmlesskitten

Not David Bowie
Apr 3, 2008
2,645
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I have too many......

request time....

1.)The screamer over 20c
2.) The Skateboard Kid
3.) The Blatant Theif
4.) The Old Stubborn lady

request and ye shall hear
 

smallharmlesskitten

Not David Bowie
Apr 3, 2008
2,645
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Okay Skateboard kid.

So i'm working in the Frozen food's department when I hear this rolling sound and a thump. So I look out through the glass and notice a kid racing around on his skateboard having just knocked over a pile of boxes

I went and got my supervisor (around the corner) and we walked up to the kid. He panic'd and turned around, skating away as fast as he could go.

He cam down to isle 14 i believe and ran smack into the duty manager, nearly knocking him of balance and throwing himself off his skateboard. I had caught up by this point and put my hand on his shoulder waiting for the manager to realise what the fuck just happened.

He looked at the boy and said "Your in deep trouble young man.", bear in mind he is nearly 2 metres tall. The boy turned white as a ghost as he was led off to the interview room , where I wasn' allowed.

I have since heard that the boy refused to admit he had done anything wrong and refused to apologise to me (I stacked the boxes) or the manager. He then started crying when he was banned from the shop... His mother came in to apoligise later of course and it turns out he trys this on at every store he can....

what do they feed kids these days. hard drugs?
 

Shadowtek

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Jul 30, 2008
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I work in computer and cellular sales. I , at least once a day, have someone that tells me that I'm not doing my job right or that they know more about the subject matter than me. Don't get me wrong, I am wrong from time to time (every eon or so) and i will admit to my own faults.

however, if some one comes up to me and asks for my help, then proceeds to correct me, they can inhale dihydrogen-monoxide for all i care (look that one up :p). All I'm saying is, don't ask me for help, then try to make yourself look better by trying to correct me. The last guy to try that received such a mental beating he still wont make eye contact with me.
 

meatloaf231

Old Man Glenn
Feb 13, 2008
2,248
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aswiftlytiltingreality post=18.70218.691188 said:
Cyclomega post=18.70218.690997 said:
aswiftlytiltingreality post=18.70218.690875 said:
I once had a customer argue that 40% off plus 30% off was not 70% off and that I hadn't given them the complete percentage off. So, I gave them another ten off and told them they were the dumbest person I'd ever met and that they needed to use the money they'd saved from their purchase to go buy a helmet.
If I'm right you mean 40% off then 30% off again by saying 40 plus 30. In fact it tallies up to less than 70% (example = 100 with 40% off = 60; 60 with 30% off = 42; compare 100 with 70% off = 30).


Mnemophage : proof that rape can be funny... and that you'll never catch me alive ! *runs away*
Okay, here's the deal the item she wanted was misplaced and put on a 40% off rack when it was really 30% off the price. So, I took the extra 40% off. Then she said That wasn't right and that it only came out to 50% off (the item was ten dollars, which means when I rang it up it was 4 dollars with tax). So me and the manager had to spend twenty minutes showing her how exactly 40% on top of that 30% was equal to 70%, which meant the item was then three dollars. Then we added the sales tax. The entire time, she stood there and shook her head and continued to say, "No, No, No."
No like math.

Math hurt.
 

TheSteeleStrap

New member
May 7, 2008
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Well there is of course the basic dumb stuff like not pushing the "ok" button when they sign for credit cards, expecting the computer to know when the full name has been entered; or bringing up liquor or wine on Sundays, even though there are signs clearly saying that they cannnot be purchased on Sundays; or being surprised when we can't fit their newly purchased couch into a Neon...

Here's one incident in particular... I wasn't there for it but other employees were...

I work at a retail store that will go unnamed. A customer came in with merchandise from a different store, with the reciept from that store, and got pissed when we did not take it back, saying the old tired things like "This is BS" and all that... It's probably worth mentioning that the store for the merchandise and reciept that person had was right across the parking lot, and clearly visible from our doors.
 

TheSteeleStrap

New member
May 7, 2008
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Oh and I know some people are technilogically illiterate, but surely one can notice the letter H? People can't seem to grasp the difference between HDTV, and DTV (in reference to the digital transition happening next year). I usually feel the urge to correct them but say screw it it'll just lead to unneeded stress for me.
 

HiRider

New member
Aug 25, 2008
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This one is a bit short, but what the hell. I work at a Domino's, taking orders and stuff. One Lady calls in from a Cell phone. with our ordering system we ALWAYS ask for the caller's phone number, even though we have Caller ID. We have to confirm their number by having them tell it to us. Same with Name and Address. I ask the Lady's phone number. Her reply is, "I can't give you my phone number. I have to turn off my phone to give you my phone number". I reply, "Sorry, but I have to have your phone number to take an order." She replies again, in a much faster and less happy tone, "I have to turn off my phone to give you my phone number!!!"

Ok, so to avoid this further I decide to just go ahead and take the number off Caller ID. Immediately after I type the last digit in, the lady says her phone number Really fast. Seriously, it was that hard to say a 7 digit number?
 

JC123

New member
Apr 10, 2008
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cleverlymadeup post=18.70218.687175 said:
trying to be smart he says "they aren't tobacco, i don't need to show id to buy smokes"
i look at him and tell him "well you tell me one legal usage for rolling papers besides rolling tobacco"
My music nerd knowledge - lots of clarinet players particularly use them for drying reeds.
 

Reaperman Wompa

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Aug 6, 2008
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Darth Mobius: Asshole gets what asshole deserves, people who abuse you should feel like shit.

You had to work when your mum was in hospital? Weak, dude, hope you quit/*****-slapped your boss if they wouldn't let you have time off.
 

TonyOfPlimith

New member
May 14, 2008
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I have an interesting one. When I was working in computer retail, a fellow came into the store and wondered if we sold wallets.
I assured him no, we did not sell wallets. He looked quite dumbfounded for a second, then asked "Do you sell fridges?" I stared at him blankly... "Oh I saw one over there in the corner"
I replied "That's for the staff of this establishment sir..."
"Right..." he replied. He paused, his eyes looked at the ink cartridges...
"Those stampers, what sizes do they come in...?"

The conversation continued for half an hour...
 

SultenSalami

New member
Aug 4, 2008
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Dear people visiting me in the Fish and Chips shop (In a theme park) where i work;

No, we do not sell Ice Cream, noticed the deep fryers?
No, we do not have sausages, as clearly marked on the signs.
No, I do not set the prices, and yes, stuff is expensive. Deal with it.
No, I cannot give you discounts or free chips. This is not a flea market.

It honestly cannot come as a surprise for you that you have to order when reaching the counter, please consider this when you stand in line for the 15-20 min. that you might have to on busy days.
Some people don't like to be shoved or have you standing right in their neck, so please don't.
Your kids are annoying when they scream, please seat them before you get in line.
Money from other countries is not valid here. Please stop giving me it as if it were.
A queue is a line where the first person gets served first, not a hurdle race.
The exit to the queue is blocked by a door that opens one way. This does not mean that you can use it as an entrance.
No, I cannot serve you if you place an order by the window where we give the food, you'll have to come to the register.
The fourth time you order a large draught beer within the hour, you might want to consider that this is a kid's park, you drunken bastard.
 

DannyDeparted

New member
Mar 12, 2008
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SultenSalami post=18.70218.694633 said:
Dear people visiting me in the Fish and Chips shop (In a theme park) where i work;

No, we do not sell Ice Cream, noticed the deep fryers?
No, we do not have sausages, as clearly marked on the signs.
No, I do not set the prices, and yes, stuff is expensive. Deal with it.
No, I cannot give you discounts or free chips. This is not a flea market.

It honestly cannot come as a surprise for you that you have to order when reaching the counter, please consider this when you stand in line for the 15-20 min. that you might have to on busy days.
Some people don't like to be shoved or have you standing right in their neck, so please don't.
Your kids are annoying when they scream, please seat them before you get in line.
Money from other countries is not valid here. Please stop giving me it as if it were.
A queue is a line where the first person gets served first, not a hurdle race.
The exit to the queue is blocked by a door that opens one way. This does not mean that you can use it as an entrance.
No, I cannot serve you if you place an order by the window where we give the food, you'll have to come to the register.
The fourth time you order a large draught beer within the hour, you might want to consider that this is a kid's park, you drunken bastard.
lol *Swish*