Alright, fine, but I have a thing for guys working in sex shops just so you know.TheNecroswanson post=18.70218.707235 said:
The Customer Is Always Wrong
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Ok I've got one.
the company i worked for sold a product made of silica which is basically the same stuff as silicon (at least chemically) which as many of you might know is pretty much a rock. any way we get these customers calling us up asking all sorts of questions about the product (never mind the huge book of data we send along with the stuff explaining everything about it). so one day we get a call from a customer who is using it as a food preservative since it absorbs moisture really well. they had a few questions and all of them seemed reasonable until they asked what the nutritional content of the silica is...
which was basically asking what the nutritional content of a rock is. Ugh and these people are supposed to be college educated.
the company i worked for sold a product made of silica which is basically the same stuff as silicon (at least chemically) which as many of you might know is pretty much a rock. any way we get these customers calling us up asking all sorts of questions about the product (never mind the huge book of data we send along with the stuff explaining everything about it). so one day we get a call from a customer who is using it as a food preservative since it absorbs moisture really well. they had a few questions and all of them seemed reasonable until they asked what the nutritional content of the silica is...
which was basically asking what the nutritional content of a rock is. Ugh and these people are supposed to be college educated.
I worked in a Pharmacy so I LOTS of interesting stories.
People don't realize that I'm a cashier and not a doctor so I don't know how to diagnose illness nor can I dispense medications like candy.
So I'm restocking the newspapers at about 8 in the morning. *we have to get there an hour early to open up*
THis lady walk is up to the door and bangs on the glass. *which I just cleaned -_-#
I open the door slightly so I can talk and se pretty much bolders me over trying to get in.
"Excuse me ma'm but we aren't open yet, I'm sorry but if you wait another half hour I can open a bit early for you."
"You aren't open yet? That's silly what if people need their medications.... what time are you open then?"
"nine ma'm."
"Nine?! what do you expect me to do for an hour"
"there's a great coffee shop down the street, and as I've said before I can open a bit earlier for you"
*angry Huff* "Fine."
SHe walks off all angry, so I rub it off figuring well she may need a medication or something.
About 45 minuets later she's back with a bratty little kid that has a toy car.
"Nice to see you again" I put on my nice face.
"Hmph."
So I go about my buisness then i notice that the brat is watching me. O_O
"Hi hun can help you out."
Kid throws the car at my face, it misses me but I'm a bit pissed.
"Hey now throwing isn't very nice, why don't you go with your mum?"
I had the damn car to him. And the little brat spits on me!
"THat's not cool. Spitting is gross, don't do it again" I'm angry now *I hate kids to begin with, this one is just asking for a smack
THe mom come over with like a bag of candy and magazine.
"I need you to get me the perscription for ______. And I want to buy these."
"I'm sorry ma'm but the pharmasist isn't in yet if you want to wait a bit He'll be in soon."
"Why can't you give them to me?"
"I'm not trained ma'm, I'm unauthorized to give you your med."
"Why do you work he then if you aren't a pharmasist?"
-_-" Because they needed someone to open the store for them and work the front register"
" Can't you just go back and get it for me? I mean you just look for the name, it isn't rocket science."
"Excuse me, but I'm not breaking the rules if you want to wait that's fine but I'm afraid I can't do anything else except help you purchase your other items."
"Well I'm not going to wait anymore, I can just go back and get it myself."
"No you can't, that room is locked you can't open it with out the key."
"Well then shut up and give me the key."
"excuse me?!" WTF? "Ma'm I think it's best if you just leave."
"I don't have to I'm the customer you should give me what I want."
"No you''re being rude and obnoxious and I'm sick of it."
"How dare you, you little whore. I'm calling your manager."
She leave the store with the brat.
Later my manager comes in "I got some weird message on my phone what happened?"
I tell him and he cracks up, he found it amusing and told me I could have the rest of the day off. :3
People don't realize that I'm a cashier and not a doctor so I don't know how to diagnose illness nor can I dispense medications like candy.
So I'm restocking the newspapers at about 8 in the morning. *we have to get there an hour early to open up*
THis lady walk is up to the door and bangs on the glass. *which I just cleaned -_-#
I open the door slightly so I can talk and se pretty much bolders me over trying to get in.
"Excuse me ma'm but we aren't open yet, I'm sorry but if you wait another half hour I can open a bit early for you."
"You aren't open yet? That's silly what if people need their medications.... what time are you open then?"
"nine ma'm."
"Nine?! what do you expect me to do for an hour"
"there's a great coffee shop down the street, and as I've said before I can open a bit earlier for you"
*angry Huff* "Fine."
SHe walks off all angry, so I rub it off figuring well she may need a medication or something.
About 45 minuets later she's back with a bratty little kid that has a toy car.
"Nice to see you again" I put on my nice face.
"Hmph."
So I go about my buisness then i notice that the brat is watching me. O_O
"Hi hun can help you out."
Kid throws the car at my face, it misses me but I'm a bit pissed.
"Hey now throwing isn't very nice, why don't you go with your mum?"
I had the damn car to him. And the little brat spits on me!
"THat's not cool. Spitting is gross, don't do it again" I'm angry now *I hate kids to begin with, this one is just asking for a smack
THe mom come over with like a bag of candy and magazine.
"I need you to get me the perscription for ______. And I want to buy these."
"I'm sorry ma'm but the pharmasist isn't in yet if you want to wait a bit He'll be in soon."
"Why can't you give them to me?"
"I'm not trained ma'm, I'm unauthorized to give you your med."
"Why do you work he then if you aren't a pharmasist?"
-_-" Because they needed someone to open the store for them and work the front register"
" Can't you just go back and get it for me? I mean you just look for the name, it isn't rocket science."
"Excuse me, but I'm not breaking the rules if you want to wait that's fine but I'm afraid I can't do anything else except help you purchase your other items."
"Well I'm not going to wait anymore, I can just go back and get it myself."
"No you can't, that room is locked you can't open it with out the key."
"Well then shut up and give me the key."
"excuse me?!" WTF? "Ma'm I think it's best if you just leave."
"I don't have to I'm the customer you should give me what I want."
"No you''re being rude and obnoxious and I'm sick of it."
"How dare you, you little whore. I'm calling your manager."
She leave the store with the brat.
Later my manager comes in "I got some weird message on my phone what happened?"
I tell him and he cracks up, he found it amusing and told me I could have the rest of the day off. :3
Hmmm, I can't possibly compare to some of the epicness that this thread is already filled with, but I'll just chime in anyway.
From my year or so working at a Pizza Hut in my hometown, I've learned that the company is VERY discerning for who gets the Book-It reading program coupons.
Me: Thank you for choosing Marksville Pizza Hut, this is Warren speaking, how can I help you?
Kid(about 9 or so): Yea, I wanna order a personal pan pepperoni. I've got a free good reading....
(10 seconds of silence while he sounds out the word)
ser.....ti....fakkit(supposed to be certificate)
Now I work at a Hyatt hotel, and while I must say, the hotel industry is infinitely better than the food service industry, there's still a fair share of jackasses. For some reason, hotel companies think it's a good idea to be oversold (selling 130+ rooms when we only have 126), and when we are oversold, we have to send guests to a different hotel. In this event, we don't charge them, and we also pay for their entire stay wherever we send them. Seems reasonable, right? Some people don't think so.
Me: Good evening sir, how can I help you?
Guest: Yes, I have a reservation.
Me: I'm sorry sir, but our hotel was oversold tonight, but we're going to send you to another hotel and have your entire stay comped.
For the record, we don't send people to a crappy Motel 6 or something. We're a high 3, low 4 star hotel, and we send the guests to a hotel of similar repute (a Hilton, or a Mariott or something).
The guest, who was roughly the size and shape of a large refrigerator (with an IQ to match, apparently), EXPLODES at ME as if I overbooked the hotel to conspire against him. He starts yelling about how he stays at Hyatt all the time, he's a Gold member (which held some sway, because we should never have to walk a Gold Passport member, but he got there at 1 in the morning, so that's on him). He rants about how the hotel is a joke, how this is the worst service he's ever had (hard to believe, since we actually won an award for high customer satisfaction). Seriously, you're getting 3 nights at a 3-4 star hotel for free, for the inconvenience of a 5 minute drive?
And yes, our customer satisfaction is SOOO horrible. After Hurricane Gustav last week (I live in Baton Rouge, LA, so we got hit pretty hard) we had about half the guests who stayed with us through the hurricane (and resulting power outages) ask for the number to corporate and all the employees names, just so they could call and say what a wonderful job we did, and how pleased they were to have stayed with us.
Yes, we truly are monsters....
From my year or so working at a Pizza Hut in my hometown, I've learned that the company is VERY discerning for who gets the Book-It reading program coupons.
Me: Thank you for choosing Marksville Pizza Hut, this is Warren speaking, how can I help you?
Kid(about 9 or so): Yea, I wanna order a personal pan pepperoni. I've got a free good reading....
(10 seconds of silence while he sounds out the word)
ser.....ti....fakkit(supposed to be certificate)
Now I work at a Hyatt hotel, and while I must say, the hotel industry is infinitely better than the food service industry, there's still a fair share of jackasses. For some reason, hotel companies think it's a good idea to be oversold (selling 130+ rooms when we only have 126), and when we are oversold, we have to send guests to a different hotel. In this event, we don't charge them, and we also pay for their entire stay wherever we send them. Seems reasonable, right? Some people don't think so.
Me: Good evening sir, how can I help you?
Guest: Yes, I have a reservation.
Me: I'm sorry sir, but our hotel was oversold tonight, but we're going to send you to another hotel and have your entire stay comped.
For the record, we don't send people to a crappy Motel 6 or something. We're a high 3, low 4 star hotel, and we send the guests to a hotel of similar repute (a Hilton, or a Mariott or something).
The guest, who was roughly the size and shape of a large refrigerator (with an IQ to match, apparently), EXPLODES at ME as if I overbooked the hotel to conspire against him. He starts yelling about how he stays at Hyatt all the time, he's a Gold member (which held some sway, because we should never have to walk a Gold Passport member, but he got there at 1 in the morning, so that's on him). He rants about how the hotel is a joke, how this is the worst service he's ever had (hard to believe, since we actually won an award for high customer satisfaction). Seriously, you're getting 3 nights at a 3-4 star hotel for free, for the inconvenience of a 5 minute drive?
And yes, our customer satisfaction is SOOO horrible. After Hurricane Gustav last week (I live in Baton Rouge, LA, so we got hit pretty hard) we had about half the guests who stayed with us through the hurricane (and resulting power outages) ask for the number to corporate and all the employees names, just so they could call and say what a wonderful job we did, and how pleased they were to have stayed with us.
Yes, we truly are monsters....
Working on the Deli.
"Good Morning Madam, how can I help you?"
"Can I have some Green Leicester please?"
--pause--
"Some Green Leicester?"
"Yes, I saw it advertised on the TV this morning."
Todays date : April 1st
*penny drops* "I'm sorry ma'am, we don't serve Green Leicester. I think you've been had."
"I'm sorry?"
"It is April the first madam."
"So? Have you any Green Leicester or not?"
"Uh...it's an April Fool's joke."
"What is?"
"There is no such thing as Green Leicester cheese."
"Yes there is. Honestly, get me someone in charge!"
Young Root has to go to explain to his manageress.
"What have you been doing now?" - She likes me, loads.
I explain the problem.
"It's always you, isn't it..."
She then explains to the customer, who's glaring at me all the time.
"Well! I DON'T FIND IT FUNNY!", and she storms off.
I nip out the back because now I'm shaking with laughter.
Oooh...same job.
"Excuse me young lady."
I hated having a pony tail at times.
"Yes, Sir?"
"Oh, I'm sorry. Do you work here?"
Bastion of intellect here.
"Only when they catch me."
*tumbleweed*
"Yes, I do."
"Do you know which of these dog foods has the biggest chunks?"
--pause-- --remember that humour is wasted here--
"I'm really not sure."
"Oh, is there anyway of finding out?"
"Can I ask what it's for?" --expecting heavy sarcasm--
"Oh, I go fishing and the fish love it."
"Good Morning Madam, how can I help you?"
"Can I have some Green Leicester please?"
--pause--
"Some Green Leicester?"
"Yes, I saw it advertised on the TV this morning."
Todays date : April 1st
*penny drops* "I'm sorry ma'am, we don't serve Green Leicester. I think you've been had."
"I'm sorry?"
"It is April the first madam."
"So? Have you any Green Leicester or not?"
"Uh...it's an April Fool's joke."
"What is?"
"There is no such thing as Green Leicester cheese."
"Yes there is. Honestly, get me someone in charge!"
Young Root has to go to explain to his manageress.
"What have you been doing now?" - She likes me, loads.
I explain the problem.
"It's always you, isn't it..."
She then explains to the customer, who's glaring at me all the time.
"Well! I DON'T FIND IT FUNNY!", and she storms off.
I nip out the back because now I'm shaking with laughter.
Oooh...same job.
"Excuse me young lady."
I hated having a pony tail at times.
"Yes, Sir?"
"Oh, I'm sorry. Do you work here?"
Bastion of intellect here.
"Only when they catch me."
*tumbleweed*
"Yes, I do."
"Do you know which of these dog foods has the biggest chunks?"
--pause-- --remember that humour is wasted here--
"I'm really not sure."
"Oh, is there anyway of finding out?"
"Can I ask what it's for?" --expecting heavy sarcasm--
"Oh, I go fishing and the fish love it."
And while I'm at it, it think I'll ***** about my co-workers for a bit. Most of my co-workers are consistently awesome, and even the one's I talk about here are tolerable, but annoying as hell. A few things that get on my nerves:
1) Shut the hell up!!
One the housemen (i.e. janitors/manual laborers) asked me to help him take out the overflowing garbage bin. I said, "Ok, let me just go to the bathroom real quick". In response, he BELLOWS into the crowded lobby "You gotta take a SHIT?!?!" Ok....no, but thanks for making everyone think I did. Needless to say, that turned a few heads. I was out of sight already, so I just kept walking, but I still resisted the urge to bellow right back.
2) Do your Goddamned job!!
Out of the 15-20 people who work there, about 18 of them smoke heavily (I honestly think it's only me and maybe one other person that don't). And by heavily I mean take on-the-clock smoke breaks. Most are considerate and wait until the lobby (or Gallery, as we're instructed to call it) is near empty. But one of them will go smoke or just take a break whenever he feels like it. Dear Coworker: During the breakfast rush, if there is a line going back to the front desk, you do not, repeat do NOT need to take a 20 minutes smoke break EVERY 20 FUCKING MINUTES!!!!
3) Put down the damn cell phone!!
I work with a teenage girl. 'Nuff said.
1) Shut the hell up!!
One the housemen (i.e. janitors/manual laborers) asked me to help him take out the overflowing garbage bin. I said, "Ok, let me just go to the bathroom real quick". In response, he BELLOWS into the crowded lobby "You gotta take a SHIT?!?!" Ok....no, but thanks for making everyone think I did. Needless to say, that turned a few heads. I was out of sight already, so I just kept walking, but I still resisted the urge to bellow right back.
2) Do your Goddamned job!!
Out of the 15-20 people who work there, about 18 of them smoke heavily (I honestly think it's only me and maybe one other person that don't). And by heavily I mean take on-the-clock smoke breaks. Most are considerate and wait until the lobby (or Gallery, as we're instructed to call it) is near empty. But one of them will go smoke or just take a break whenever he feels like it. Dear Coworker: During the breakfast rush, if there is a line going back to the front desk, you do not, repeat do NOT need to take a 20 minutes smoke break EVERY 20 FUCKING MINUTES!!!!
3) Put down the damn cell phone!!
I work with a teenage girl. 'Nuff said.
And one that was just passed onto me.
Friend of mine goes into W.H.Smith's.
Young woman on the counter.
"Have you got Romeo and Juliet?"
*chew* *chew* "Who's it by?"
--pause--
"William Shakespear"
"I'll just go and find out."
Minutes pass.
She returns holding two books.
"No, we haven't got that one, but these two are by the same author."
Friend of mine goes into W.H.Smith's.
Young woman on the counter.
"Have you got Romeo and Juliet?"
*chew* *chew* "Who's it by?"
--pause--
"William Shakespear"
"I'll just go and find out."
Minutes pass.
She returns holding two books.
"No, we haven't got that one, but these two are by the same author."
This thread reminds me of one we had a while back, "Confessions of a Game Store Clerk" (or a title to that effect). That one had some great stories too.
I'm sending huge round of applause to anyone that has posted a story here about their experience with customers - I know I wouldn't have been able to handle any of them without a smack to the chops being involved.
I'm sending huge round of applause to anyone that has posted a story here about their experience with customers - I know I wouldn't have been able to handle any of them without a smack to the chops being involved.
You know what, we could compile all these stories and make a book, each chapter will be named after whoever is telling the stories. It would be epic.
I Just remembered one, that involves the stupidity of corporate and customers. where I work we also have a verizon wireless indirect retailer, and I guess I would be considered an agent. Unfortunatly, the main verizon guys, I guess you would call them the corporate guys, dont realize that we are a retailer, not a dealer. Dealers get there cell phones direct from verizon, so they tend to be cheaper than us since we have to order our phones through a third party, and dealers can handle warranty and insurace claims in store. Im constantly being bitched out about not taking back the phone that Joe Retard just ran over with his truck, or dumped in the toilet (brrrrrr). And no matter how many times we tell the main company we are a retailer, and even beg them to put it in there computer when the zip code is entered, they keep telling people we are a dealer, and they have to get their warrunties handled through us. And since people think that the guy on the phone is always right, they flat out accuse us of lying, and go to my boss to complain. She just explains exactly the same thing I said to them again, and they get all pissed off and storm out.
Also, we were closing down early for some holiday or other, so I was printing reports, (doors are locked, open light out)when this chick starts banging on the glass doors, (also which I had just cleaned).
me: opening the door " Im sorry Ma'am, we're closed early because of the holiday"
her: THATS NOT UNTIL F***ING TOMARROW WHY THE H*** ARE YOU CLOSED?!
we had an ad in the paper saying we were going to be closed early, radio ads, big signs all over the front of the store, what do you think? (This is in a town of about 9 thousand people, so the newspaper and radio are the big advertising things)
I shut and locked the door again, and pulled the shades without saying another word to her.
Man, this thread really shows how stupid people can be.
Also, we were closing down early for some holiday or other, so I was printing reports, (doors are locked, open light out)when this chick starts banging on the glass doors, (also which I had just cleaned).
me: opening the door " Im sorry Ma'am, we're closed early because of the holiday"
her: THATS NOT UNTIL F***ING TOMARROW WHY THE H*** ARE YOU CLOSED?!
we had an ad in the paper saying we were going to be closed early, radio ads, big signs all over the front of the store, what do you think? (This is in a town of about 9 thousand people, so the newspaper and radio are the big advertising things)
I shut and locked the door again, and pulled the shades without saying another word to her.
Man, this thread really shows how stupid people can be.
Nice patience. I would have told the ***** to go fuck herself, after smacking the kid.Aumichan post=18.70218.708464 said:
God I hate people who are up themselves.
Then use the profits to start conquering the world...the monopoly guy post=18.70218.710023 said:
Would love that though, good for a few days read.