you actually raised an important matter, sales rep over corporal image, thats why we, at my business, try to create an image in all of our departments, if anyone ever needs to have any kind of contact with a customer, we make sure he is not going to get all "Microsoft help center" on them (a common example on bad customer service, but you get my point)Generic Gamer said:It's not a good thing and it's not fair but the company was in one hell of a position. It's an unfortunate fact that people would have been a little baffled and distracted. That's not the way it should be but it's the way it unfortunately is. From what the article implies she was a good employee and I'm sure they wanted to keep her on, it's just one of those occasions when they're either going to lose sales or get sued.HentMas said:snip
My mum's left several B2B sales jobs and clients have followed her, clients get attached to their sales rep and so if this woman left she may well have taken business with her, if she stayed and went through that rather unfortunate stage transsexuals have to then she could have lost customers and by ignoring her status they were risking legal action.
As it happens I think they jumped the wrong way but bloody hell, that's not a fun position for them to be in.
so the customer doesn't actually "buys" from our "sales rep", he buys from the secretaries, the storage workers, the guys that deliver their stuff, me, everyone, and if they have anything to complain i personally scold the guy that made the mistake (or take the appropriate measures).
we don´t sell our products, we sell our service as a whole
so to make my point yeah, the company is wrong, but in several different levels, not just because of what they did to that girl