Mattlore said:
Entitlement: The belief that you have the right to a product, ideal, privilege, ect...Based on contact, or law.
It has been argued that yes, Bioware delivered on their contract to deliver an experience in which your decisions vastly shape the outcome of said experience. Many people commenting in here and other places have pointed out that yes; your choices DO have reaching and very different consequences on your game play...JUST NOT THE ENDING (Frankly the woman from the BBB was either hoping on a bandwagon or didn't even play the game)!!
Their product delivered on what was the base establishment and agreement (To Provide an interactive experience where your choices make drastic changes throughout the course of the journey) and everyone (For the most part) enjoyed 98% of the product.
You don't go to a restaurant, order a meal and demand that a new one be made just because you don't like the last bite. This is why RME is a stupid movement. Your consumer relationship with Bioware was fully fulfilled when you were having fun with the game. So suck it up butter-cup.
Then you used the word entitlement incorrectly. They don't have a belief they in fact have a right as a valid purchaser of the product. Entitlement would be if they hadn't actually purchased anything at all. Entitlement would be if they received the product for free. Because of their purchase they do have a right to complain about the quality of the product.
The BBB is in fact a perfectly valid place to submit a complaint of this nature. You're probably under the false assumption that the BBB is some government entity, and has some weight to impose a fine.
In truth the BBB is a more effective version of Metacritic. People submit complaint and those complaints affect the BBB reputation of businesses that are members of the BBB. As a consumer you are free to lookup the score and public complaints and choose to do business with someone based off of that score. The BBB is better than metacritic because it vets complains and actually does follow ups. It even posts if there was a resolution to the complaint. It is better in Business to Business transactions and in Large purchases since people don't seem to care to lookup a business if they are spending less than a grand on a product.
The opinion of the of the BBB Representative is not "hoping on the bandwagon". It is the opinion of an expert who reviews complaints and business practices for a living. She certainly did not play the game and you clearly didn't read the article ether. It is a review of complaints and in their opinion the complaints are constant and frequent enough to conclude that the audience was in some way deceived.
Bioware or EA has the right to respond on they BBB web sit and submit their counter to the complaint. Not responding will probably result in their rating being downgraded as their current rating is not A+ is as the BBB puts it
"BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business."
The only reason it is not valid to submit a complaint about EA or Bioware to the BBB is that most people don't use it in their game purchases. They use Metacritic instead.
And per Metacritic it doesn't look like "most" people enjoyed it at all.
A simple analyis of the public comments shows
The top 25% rated it a 10
The median is a 5
The bottom 25% rated it a 0
Clearly the audiance appears to be split 50/50
The only thing with worse than ME3 in ratings is Skyrim for the PS3 which is explained by a buggy unplayable game at launch.
Most games follow the pattern of
Top 25% rate a game as 10
Top 50% rate a game as 10
Bottom 25% rate a game as 9 - 8
Examples
Mass Effect 3 10,5,0
Dragon Age II 8,4,1
Dragon Age 9.5,8,6
Skyrim PS3 9,1,0
FFX-2 10,9,5
Kingdoms of Amalur 10,9,8
Uncharted 3 10,10,9
Disgaea 4 10,10,9.25
Skyrim 360 10,10,9
