Do you include the delivery fee in with the tip?

[LooK iTz Jinjo]

In Australia there is no tipping culture whatsoever, but I spent a year or so delivering pizza (possibly one of the worst jobs in existence) and basically if you gave me $25 for a $24.90 order and you expected change, you were a dick. Australia doesn't have $1 or $2 notes, we have coins so if you had no light on your front verandah and you wanted me to scrounge though that shitty little bag looking for $1.20 you were a dick. Basically if you wanted less than $5 in change you annoyed me and were, in fact, a dick.

 

[Zac Jovanovic]

I don't tip unless the number is close to round, then I just round it up and let them keep the change.

There's no delivery fee here, you pay the advertised price and delivery people don't rely on tips and get payed the same way as everyone else.

Being honest, I find the tipping system a bit mental. Business owners expect you to pay their workers' salary on top of buying their products, wtf?

 

[dyre]

I've said nothing about those 100 steps, so how are you going to critique what you haven't heard of?

But my first thought would be cast a line out on here and other online forums about this idea, gather feedback and criticism, as well as interested people, and then draw up a better version of that card.

Then I'd make the card accessible for anyone to download and print out. Maybe start a sub-reddit so people could have a hub to gather.

That's it. People print out cards, cut them out, and give them to people who live off of tips. That's my plan so far.

That's what I'm saying; people haven't heard your plan yet, so how can you expect them to follow it? You can't just dismiss that driver for not wanting to hand out your card if he doesn't have any reason to feel confident in your chance to turn that potential sacrifice ("So, we're downsizing a bit, and we're going to have to cut you, sorry.") into a worthwhile end.

Well nobody is going to throw away their livelihoods either. If they did, it'd be nice, but I'm really not expecting anyone to quit their job over this. The card is for customers to give to employees or employers, not for employees to give to employers.

Looking back at the previous page, you were telling a driver to talk to his employer (after receiving your card). Chances are, he has access to his middle manager or at best the owner of the immediate franchise, who has no say on company policy. The only thing that will happen is that they'll start thinking of him as a "bad egg."

Everybody in a revolution matters. The more people there are, the more powerful their bargaining power is.
[...]

Why would I need the service workers themselves?
The way I see it, all I need is for them to glance at the card and keep an approximate mental tally over how many they've collected, so that they can say "Yeah, I've gotten a bunch of those cards" to their co-workers. That's enough to get the ball rolling.

Well, ok, everyone matters at least a little bit. But some people matter a lot less than others. A union of 1000 local workers is worth more than 1,000,000 slightly-outraged random people.

The way I see it, you can follow one of two basic strategies:
1. You can create enough public outrage that employers voluntarily pay the full wage to avoid public relations issues. This is pretty much impossible; it's simply not a painful enough injustice to stir up enough of the public to act aggressively and decisively.
2. You can promote unionization efforts among drivers and other tipped workers. The problem in this case is that many of the available employees are college students or people looking for some temporary work while they seek better opportunity; these people aren't going to fight the good fight if it risks their job.

Uh, okay, so he achieved a badge to his ego in heaven?

On earth.

No one was made better off by his rebellion. Most people were made a lot worse off. Being called a "hero" isn't worth much when you didn't help anyone. There are places where mass-murderers are called "heroes of the revolution." That doesn't justify their actions.

People lost their jobs as slaves too. People lost their jobs as nazis. People lose their jobs working for Al Capone, etc.
"People will lose their jobs" isn't necessarily unjustifiable.

Right, if they lose their jobs for something worthwhile, then it's justified. You say "fighting for fair wages" is worthwhile; I say "fighting a winnable fight for fair wages" is worthwhile.

The point is, people aren't cowards or cogs just because they don't rise up...they simply haven't been given a believable course of action that is worth risking their jobs over.

I don't expect the employees to rise up against the employers. That's not the goal.
The goal is for the general population to rise up against the employers, and for the employees and the employers to be aware of the movement.

If you're not going to involve employees, what good will "rising up" do? What I mean is, let's say you've got one hundred thousand people spread around the country who are willing to follow reasonably low-effort orders from you. You still need a way to use this manpower in a meaningful way.

I didn't say "helpless". And being "ruled by fear"
I said that the customers were ruled by fear.

But you did, and you were talking about the driver!

You've fully integrated into an oppressive system ruled by fear. You're just a helpless cog in the machine. You depend on it for life.

 

[michael87cn]

I don't know why, but this thread makes me really dislike some of the people posting here, that I previously had -good- opinions about!

It just sounds so snobby to be all like "I paid the company, the delivery boy can suck it". I mean, I know people are saying "not all jobs get tips, why should this particular job?" Well, perhaps because not all jobs are equal? And the food industry is one of the worst places a human being can be stuck working in? Especially if they have to drive all over to places they don't know, and knock on weird peoples doors who are so cheap they can't spare $3? I mean, its practically an insult to hand someone coins as part of the tip. You think they really want that .25? Why not just give $2?! You really need that .75 that badly...?

Ugh, pisses me off! It's just so rude and cheap to be like that, but whatever, be however you want...

 

[dyre]

Then he can write a letter to the CEO or something. I'll put that on the card.

Actually, I think it'd be much better to aim these cards directly at the mom and pop shops that can control this. Then they could be examples of successful anti-tip businesses that bigger companies can strive to imitate.

That's at least less risky to actual employees, but that still gives zero reason for mom and pop shops to actually change their policy.

But those million random people are customers whose tips affect a company's bottom line. A million people voting with their wallets would be a powerful force.

The thing is, tips don't affect a company's bottom line. The company doesn't see those tips...they only matter for the driver's bottom line. At most, in some states the company has to pay maybe $4/hour instead of $2.13/hour to make up for the shortage of tips...that still works a lot better to them than paying actual minimum wage. Even if you got one million people to stop tipping forever, it would still give companies zero reason to pay the full minimum wage.

The way I see it, you can follow one of two basic strategies:
1. You can create enough public outrage that employers voluntarily pay the full wage to avoid public relations issues. This is pretty much impossible; it's simply not a painful enough injustice to stir up enough of the public to act aggressively and decisively.
2. You can promote unionization efforts among drivers and other tipped workers. The problem in this case is that many of the available employees are college students or people looking for some temporary work while they seek better opportunity; these people aren't going to fight the good fight if it risks their job.

I choose #3. Educate the populace about tipping enough that the stigma of tipping reverses in on itself and tipping itself is considered something disgraceful.

Even if a million people stop tipping, the companies are still much better off with the current system than with actual fair minimum wage laws. The only people affected are the drivers.

No one was made better off by his rebellion.

Better off? No. Inspired? Yes.

More like terrified. And in any case, inspiration is useless unless directed into useful action. Stop arguing this in circles.

If you're not going to involve employees, what good will "rising up" do?

What I mean is, let's say you've got one hundred thousand people spread around the country who are willing to follow reasonably low-effort orders from you. You still need a way to use this manpower in a meaningful way.

"Rising up" is a good in itself.

Just giving out the cards is meaningful.

....

The purpose of activism is to tangibly change things for the better, not simply to do feel-good nonsense.

 

[IceForce]

Are tipping threads bad or something?

Number 5 on this list:
http://www.cracked.com/blog/6-innocent-sounding-topics-that-are-guaranteed-flame-wars/

And the fact that this thread is at 4 pages, proves that cracked article right.

 

[Denamic]

Sweden does not have a tipping culture. Shit's already expensive enough as it is, this being one of the most expensive countries in the world. On the other hand, we don't have any jobs where you need tips to survive, as minimum wage is a thing and is enough to comfortably live on, even including luxuries. You'll never need multiple jobs or anything like that, unless you're living way beyond your means.

Actually, I've never even seen a pizzeria offering delivery, or any other food place for that matter, at least not around my parts. Everyone just goes to the place to pick it up themselves.

 

[Risingblade]

I've never understood why you have to tip for pizza delivery especially at places with delivery fees.

 

[WeepingAngels]

I don't know why, but this thread makes me really dislike some of the people posting here, that I previously had -good- opinions about!

It just sounds so snobby to be all like "I paid the company, the delivery boy can suck it". I mean, I know people are saying "not all jobs get tips, why should this particular job?" Well, perhaps because not all jobs are equal? And the food industry is one of the worst places a human being can be stuck working in? Especially if they have to drive all over to places they don't know, and knock on weird peoples doors who are so cheap they can't spare $3? I mean, its practically an insult to hand someone coins as part of the tip. You think they really want that .25? Why not just give $2?! You really need that .75 that badly...?

Ugh, pisses me off! It's just so rude and cheap to be like that, but whatever, be however you want...

You talk about delivery drivers as if they are a charity. "Why not just give $2?" I'll tell you why, because the delivery fee was already included in the bill.

 

[YicklePigeon]

I don't know why, but this thread makes me really dislike some of the people posting here, that I previously had -good- opinions about!

It just sounds so snobby to be all like "I paid the company, the delivery boy can suck it". I mean, I know people are saying "not all jobs get tips, why should this particular job?" Well, perhaps because not all jobs are equal? And the food industry is one of the worst places a human being can be stuck working in?

Agreed. I remember working retail and how awful that was, so ten years on I still remember those times and keep in mind what others who are still in retail are dealing with. Of course, working standard shop retail meant I would not get a tip (not here in the UK and more than likely a person at Wal-Mart or other such US store would ever be tipped) but those who work in bars, restaurants, coffee shops and such that are on shift work in horrible conditions with awful customers that expect the best attitude from the staff regardless? Yes, those shift workers get tipped to no less than 50p (I see no reason to tip more than that for a £2 drink and it's rare I'd go beyond that).

Additionally, some here who are from/still reside in the UK like to boast about the minimum wage. Yes, that is a thing. What is also a thing is having a living wage, which is not the same thing - someone could be working less than 16 hours a week, on a dreaded zero-hour contract and possibly circumstances that we customers will never know...of course, that doesn't mean any of us should just tip by default (it does have to be earned) but if the service is good and/or if the server goes the extra mile? I'll slip some coins their way.

EDIT: Just to say that I am aware of the fact that US restaurant workers face horrific working conditions, often having to work whilst unwell with all kinds of illnesses/afflictions and that they could easily be paid $15 an hour without any loss whatsoever to the business. It won't happen of course, especially with those who would vote against their own best interests or regurgitate Republican talking points, but if I - as an Englishman - am aware of such things and find such reprehensible...well, I think we all know where I'm going with that and that would be for another sub-forum entirely.

End of edit.

Especially if they have to drive all over to places they don't know, and knock on weird peoples doors who are so cheap they can't spare $3? I mean, its practically an insult to hand someone coins as part of the tip. You think they really want that .25? Why not just give $2?! You really need that .75 that badly...?

Ugh, pisses me off! It's just so rude and cheap to be like that, but whatever, be however you want...

I understand your approach here, it is very considerate but it's also where we would have to part ways. I wouldn't tip those delivering parcels or post (and nor would they expect such), so why would I tip takeaway delivery people? The insulting thing here, as others have pointed out, is the presumption that the worker in question is entitled to a tip (regardless of the quality of their service). Unless the weather was awful (think heavy rain, ice or snow) and the pizza delivery person still managed to get to my home 15 minutes either way of the delivery time I was given? If there was change or it was something daft like £10.50, I'd give £11 (£10 plus two 50p coins) and tell them to keep the extra for themselves *or* if I gave £15 and gotten change, give 50p back out of appreciation for the dire circumstances.

Should a person not like that/expect more for a tip, I offer this UK proverb: getting something is better than a kick in the teeth.

 

[RedDeadFred]

No I do not. The delivery is an extra service. You pay extra because they are bringing it to your house and you don't have to go out. Not much else to say really, it seems kind of obvious to me.

 

[FPLOON]

*blink* Wait... THOSE kind of fees EXIST?!

OT: In terms of tipping in general, in regards to ordering delivered pizza, I usually end up rounding the total I hear on the phone to the nearest [next] tenth... For example, there's this one pizza place (the name escapes me right now) that's not that far away from me... I rarely order from there, since it would be quicker (and cheaper) to just go to the Little Ceasers down my street and pick up a $5 pizza... HOWEVER, if I'm in the mood for "something different", in terms of how I want my pepperoni pizza, I would call up that other pizza place, place an order (usually using some kind of special coupon), and them give the pizza guy $20 in total, despite the price being about 25% less than what I needed to pay anyway...

I mean, it first started out as just being too lazy to give away exact change at the door, but then again, it's now how I tip in general, only in reference to delivered pizza, though...

 

[WeepingAngels]

No I do not. The delivery is an extra service. You pay extra because they are bringing it to your house and you don't have to go out. Not much else to say really, it seems kind of obvious to me.

...and you are charged a fee that is named "Delivery fee" that is included on the bill. Why should we pay the delivery fee twice?

 

[Therumancer]

In response to the OP, the delivery fee is not connected to the tip in any way. Others have pointed this out. As a general rule a delivery fee indicates that the person doing the deliveries is using a company car, as opposed to their own vehicle, the delivery fee is to cover gas, insurance, wear and tear on the vehicle, etc... or at least that's the idea. All of those things cumulatively can be expensive and at say $1.75 a run you'll probably come close to expenses
at the end of the year assuming you put all that money away. Of course volume of business is also a factor.

As far as tipping in general, I think the situation a lot of employees find themselves in blows chips, but at the end of the day depriving some waiter/waitress of her tips is just going to put less much needed money in her hands, it's not going to teach the guys running the business anything, and especially in this economy it's not like everyone has the luxury of just heading out to find another job where your treated better, some people can't find work at all. I was kind of lucky in being able to retire on social security and get something (as well as having a family to live with) when I was forced out of employment.

Of course to every rule there is an exception, I find it somewhat annoying to go to certain regular businesses where your being served over a counter (Subway, Cold Stone Ice Cream, etc...) and see a tip jar, which is rare, but it does happen. Likewise whether I tip or not at something like a buffet depends largely on whether the wait staff is doing anything. Basically if the wait staff just points me to a table and collects the money, and I serve myself, I don't
feel obliged to leave much of a tip if any because they aren't waiting on me, I'm waiting on myself. Basically I
believe in tipping when an actual service is rendered, and I think some places have tried to abuse the idea, of course this is all a matter of opinion, and even for me it's highly subjective, coming down to what the person is doing.

To answer the question as to why someone would work for less than minimum wage, it's situational. At a high end establishment with a large tab, tips can easily come to hundreds or even thousands of dollars a night. If your in a popular, expensive, resteraunt with long waiting lists where you routinely get groups of 8-9 people in gatherings and thousand dollar bills, a couple of of groups a night can be a big windfall just at 20%, and sometimes you get rich dudes who are even more generous. Just getting your foot in the door in a place like that as a waiter or waitress can be tricky, but your potentially looking at big bucks. Likewise certain bars and clubs can amount to the same thing, though in those cases it will oftentimes come down to volume, if your in a place where rich people show up to down top shelf liquor, and guys will do things like buy $25,000 bottles to show off your again looking at some really big bucks.

How much the waitresses got paid at the casinos where I worked could be an issue, as could what territory they were assigned to (and pre-existing agreements for some of them as to where they were hired to work) and there were a few different arrangements. To be blunt on numerous occasions I've watched people playing at high roller tables tip thousands of dollars to the wait staff, that doesn't happen every night, but chances are if you work there every night it WILL happen and that's in addition to your normal tips.

Of course I can also say that some of the nastiest altercations I've had to defuse were between employees over territory, or due to policies where in say a resteraunt a waitress is expected to split tips evenly with the busboys (or bartenders with bar backs) which inevitably leads to someone trying to hold back a big tip, oftentimes complicated by a patron who say gives a bartender a $5000 token and then gets irritated when he realizes $2500 of it goes to some guy he hasn't really even seen much of, instead of the guy he's been chatting with on and off all night.

In short it depends on the location, and how reliable the money is, there are places people will literally beg to serve at without being paid. Of course these places aren't your local Hooters or Neighborhood diner/café. Owners who treat low or mid scale establishments like they are some kind of posh club at it's height, or a five star dining establishment tend to just be jerks. In most places the wait staff need at least minimum wage in combination with those tips, but sadly, that isn't how it always works out, and I believe there are actually laws that allow owners to not have to pay the regular wages to service based employees. I haven't researched it, but it can apparently be a mess from what some of the liquor commission guys I've chatted with have said, bars in particular apparently attract sleazebag owners for a reason.

 

[dyre]

That's at least less risky to actual employees, but that still gives zero reason for mom and pop shops to actually change their policy.[...]The thing is, tips don't affect a company's bottom line.

How about their customers (the card holders) affecting their bottom line by not tipping? Will that give them a reason to change their policy?

In certain (most? all?) states, the company has to make up the difference so that the employee gets minimum wage. This is a chunk of money that employers are spending that they wouldn't have to if everyone tipped enough to make up for it.

Right, but having to pay part of that "free" chunk wouldn't make a company change its policies to paying the full chunk (with fair minimum wage).

Even if a million people stop tipping, the companies are still much better off with the current system than with actual fair minimum wage laws. The only people affected are the drivers.

Removing the stigma against not tipping and turning the stigma back onto tipping (which was what #3 is about) is a pretty good goal in my opinion.

It's an impossible and absurd goal. Why should be there a stigma against what is essentially giving charity? And I don't see how this helps the actual victims of tipped minimum wage policies (the waiters and drivers).

The purpose of activism is to tangibly change things for the better, not simply to do feel-good nonsense.

And not getting your food tangibly spat in if you don't tip would change things for the better in my book.

Step 1 is to educate people about tipping and why it is bad. The more people know this, the more people are poised to do real battle against it.

What, that's it? You'd go through this whole ordeal just so the people who enjoy the luxury of delivery don't have to pay a few extra dollars? I thought your movement was somehow supposed to help protect the actual victims (the workers) from abuse.

 

[AngryPuppy]

I almost always tip but I don't feel obligated to tip and no one will tell me I HAVE to tip. I leave what I can afford. On the very rare chance I don't tip it is almost always because of crappy service, and honestly it takes a lot to annoy me so if I didn't tip, they deserved it.

 

[TakerFoxx]

Yes, because I understand how analogies work. Do you? Do you know that you can compare ASPECTS of two DIFFERENT things, without comparing the thing as a whole?

Of course I do. I just find the analogy to be stupid, as to make an effective analogy, the two different situations ought to at least be of comparable severity. Comparing pizza delivery to slavery is so disproportionate that it's ludicrous. I mean, holy crap dude. Why not go for Godwin and through Nazism in there while you're-

People lost their jobs as slaves too. People lost their jobs as nazis.

...

Oooookaaayyyy then.

Well, I'm sorry.

Accepted.

I find the system that makes you live off of what amounts to monetary table scraps insulting.

...or not. I mentioned before that I still make minimum wage. Didn't I say that I make minimum wage?

We do.

So, if you'd like, think about this war as a selfish one instead. Think of it as we're not fighting for you and your dignity, but ourselves and our dignities. If you want to live off of monetary table scraps like a beggar in the street, that's your lifestyle, and more power to you. We're not fighting you, we're fighting your employer.

We're oppressed and fearful. There is a huge social stigma applied to us if we don't tip. We're afraid of getting our food spat in, so much so that we automatically tip 15% on the web form before we even experience the service ourselves.

Hopefully that makes you feel better.

Ah, finally some honesty!

See, I don't really care if you tip or not. Sure, it's a nice thing to do for the guy that just drove your food to your house, and it's kinda sucky to not give him anything for that. But pretending that you're doing it for his sake as a sort of "fight the system for the little people" when the only people that are being screwed are the little people is pretty damned insulting. But hey, now you're owning up to the fact that it's really for yourself, which is what I was shooting for all along. Great. Now we can move past that and go on to your plan.

But my first thought would be cast a line out on here and other online forums about this idea, gather feedback and criticism, as well as interested people, and then draw up a better version of that card.

Then I'd make the card accessible for anyone to download and print out. Maybe start a sub-reddit so people could have a hub to gather.

That's it. People print out cards, cut them out, and give them to people who live off of tips. That's my plan so far.

So...your plan is to first stiff the driver on the tip, then hand them a card for their boss complaining about tip culture, and expect them to deliver it for you?

Yeah, already seeing a couple problems with that.

First of all, we're not your mailmen. We're responsible for your pizza delivery order, not for delivering those messages. If someone hands me a card explaining why he shouldn't tip and asks me to deliver to my boss for them, then they'd better at least give me a couple bucks for an additional delivery charge. Otherwise, that card's going in the trash. And if he keeps giving them to me, I'm going to collect them all, stick them in an envelope, and mail them back.

"But we'll be helping them receive a decent wage!"

That's nice. But seeing how that's not going to happen overnight, maybe actually giving them a tip along with the card will make the drivers actually get on board with your plan, and help them cover the costs in the meantime. Change doesn't happen overnight.

Well then I take it back.

You're too kind.

He's not a helpless cog. Just a cog.

Guilty as charged. We all are, on one wheel or another. But this cog likes his wheels and doesn't feel like delivering your mail for you.

Oh, and reading through your posts about revolutions and needs of the many and whatnot, something's occurred to me. You went on and on about how some jobs may be lost and how I may end up as collateral but that's all in the service of the greater good of not having to tip (which you don't have to anyway. And by the by, I've worked delivery for three and a half years and have seen a lot of stiffs. And yet, I've never messed with anyone's orders, and neither have anyone I worked with. The worse regular stiffers can expect from me and my coworkers is that my smile with be a little strained. So...from whence comes this great and oppressive terror?)...but what exactly are you risking? What are you putting on the line here for your big revolution? Because I see this as being zero risk for you, ton of risk for us. And that's the reason why I'm not standing with you or delivering your little messages. You're not fighting for us, and you expect us to shoulder all the cost. Keep. Your. Cards.

Then he can write a letter to the CEO or something. I'll put that on the card.

Yeah, I'm gonna let Dean Ambrose answer this for me.


Thank you Dean.



But hey, I've thought of a good compromise! Instead of stiffing the driver and expecting him to deliver your letters for you, why don't you order your pizza for carryout, go pick it up yourself, ask to see the owner (because nothing else will work, as general managers are just as much a poor, little cog as the drivers are) and give it to them yourself? That way, everyone wins! The driver doesn't have their time wasted on a stiffed delivery, you get your pizza without the gripping fear of what will happen to you if you don't tip, and the card is guaranteed to go to it's intended recipient.

 

[Tsun Tzu]

I don't know why, but this thread makes me really dislike some of the people posting here, that I previously had -good- opinions about!

It just sounds so snobby to be all like "I paid the company, the delivery boy can suck it". I mean, I know people are saying "not all jobs get tips, why should this particular job?" Well, perhaps because not all jobs are equal? And the food industry is one of the worst places a human being can be stuck working in? Especially if they have to drive all over to places they don't know, and knock on weird peoples doors who are so cheap they can't spare $3? I mean, its practically an insult to hand someone coins as part of the tip. You think they really want that .25? Why not just give $2?! You really need that .75 that badly...?

Ugh, pisses me off! It's just so rude and cheap to be like that, but whatever, be however you want...

The place I work for is actually pretty expensive, so I can definitely understand people's hesitation when they're told the cost...which sucks. Personally, I wouldn't pay more than ten bucks for a pizza, but it's upwards of 18-25 (including fee) for a single large here. Granted, it's all hand made, quality stuff, that genuinely tastes pretty damned good...but still. I'm a 5-10 dollar pizza guy myself.

That said:

I am a delivery driver for a relatively small, but reputable chain in the Chicago area.

I do not make an hourly wage.

I am paid the $2.50 from the delivery fee, plus $1.20 to help cover gas. Now, Papa Johns, which I worked at for a good 6 months prior to getting this job, paid differently. They paid drivers 5.00/hr while they were driving and 7.25/hr while they were working in the store and delivery fees went to said store. Not the driver.


I understand, what with the costs involved, people's hesitation to tip.

Due to our location and the lack of delivery options in the area, however, I do not understand people who get me to drive the 5-10 miles to their home, then proceed to give me a quarter. It kinda sucks.

It's you folk's money and it truly is your business what you do with it. I do not expect to be tipped because if I did, I'd just be setting myself up for unnecessary stress/disappointment in my fellow man. I like to treat it like a nice potential bonus so that that way, I can only ever be happy about it when it does happen.

I am quite glad to report that most folks do tip in the $2-5 range with a few consistent 10s, for some blessed reason. Contrary to what some others in the thread have insinuated, I do not and will not demean myself by harming the customer's food or taking longer than is necessary to deliver said food on the basis of tip potential. I don't want cold or shitty food, so why the hell would I do it to someone else? I don't know their financial situation and its their prerogative.

The way I see it, they're already being petty enough for the both of us, and, frankly, I don't need nor want the additional hassle.

 

[jklinders]

Must...resist...urge...to...further...derail...thread with a rant about bullshitting food operators who "keep prices down" with the tipping protocol when the money is still coming from the guest's pocket anyway.

Shit.

I tip a bit for delivery. Not in a percentage but a couple of bucks for the effort of driving it out to me. Delivery fees do not go to the drivers. They are usually contracted by the business from outside and are drawing an hourly wage that barely covers gas.

 

[RedDeadFred]

No I do not. The delivery is an extra service. You pay extra because they are bringing it to your house and you don't have to go out. Not much else to say really, it seems kind of obvious to me.

...and you are charged a fee that is named "Delivery fee" that is included on the bill. Why should we pay the delivery fee twice?

You're not, you're paying the delivery fee and the tip. The delivery fee isn't for the employees in most cases. It's just the restaurant covering the gas and vehicle expenses while making some extra money for themselves. I don't usually tip the delivery people all that much though since it's not like they're checking on me throughout my meal and seeing if I need anything else.