How about this golden nugget of wisdom from Don Mattrick
"I think the critical thing that people should get their head around is your social and gaming identity, and the content that is associated with your identity, and where your identity roams your content roams with you. It's how you expect so much of your content to run today."
http://www.destructoid.com/ms-on-xbox-one-we-have-built-a-natively-connected-device-255988.phtml
First of all, once again we're getting the "deal with it" approach from MS (people should get their head around). This is bizarro world PR. Companies, successful ones at least, are the ones that wrap their heads around what the customer wants, and even anticipates it (Apple). What MS is doing is trying to convince us that it's OUR responsibility to get what they are doing. This reminds me of his backwards compatibility comments. The problem is not the XB1, it's you the customer that is the problem.
Secondly, he's making a very desperate, and frankly insulting, attempt to make it look like that we ASKED for the online restrictions of XB1. "It's how you expect so much of your content to run today." In other words, "don't like what the XB1 does? Too bad, it's YOUR FAULT."
MS needs to stop attacking and blaming their customers for their bad decisions. They need to stop putting their head in the sand and ignoring the glaring problems with their console. They need to start COMPETING with Sony or they are going to be done.
(Full disclosure, I was a huge PS fan in both its first and second iterations, but totally skipped PS3 in favour of the 360 because of Sony's arrogance at the time and overpriced console.)