Sony Offers "Sincerest Apologies" for PSN Attack

[JDKJ]

My bad. Here's the post I had in mind:

For me personally, the badness level of having my identity stolen versus the goodness level of getting a videogame I want for free is a toss up,

Permalink

This particular line bothers me. Does this mean that if I offer you a free copy of Brink, you will give me your info?

I was being a little sarcastic, considering that a free videogame does not compare to having one's identity stolen. Sorry if it didn't read.

Which may not clearly prove the case in point but does tend to prove the general proposition that not everything Mr. Goldman says should be taken at face value.

That post was made in a completley different thread about a completley different comment. You are assuming just because somebody had been sarcastic before means that they are being sarcastic here as well. I disagree, as I see nothing to indicate that he was being sarcastic. His stance seems clear; so long as his personal information is not stolen and used, he will accept Sony's apology. A reasonable position, even if I don't agree with it.

Actually, I disagree. I think Mr. Goldman is being sarcastic. But only he knows for sure.

And since the tangential point is debatable, I believe the larger point still looms: the coverage here of the Sony kerfuffle hasn't been at all sympathetic to Sony. And has reported unsubstantiated allegations as facts (or, at least, hasn't done much to dissuade the reader from taking them as substantiated fact), and has engaged in hyperbole and exaggeration. I think all those things are reasonable accusations and ones clearly supported by the black 'n' white.

 

[Atmos Duality]

Words are wind Sony.
Act, don't talk.

Then again, for the last 5 years you've done nothing but talk big.

 

[Emz]

Makes me glad I have never used my cards on PSN but it's nice that they apologised and explained everything in more detail. Whoever did this was very selfish.

 

[Phishfood]

Well, I must admit I'm not sure that I like Sony's previous security arrangements if it was possible to steal the entire 77M account database in one go and apparently they STILL have no real idea what was taken, but still, everything afterwards has been spot on. Taking down the network, beefing up security, appologising. You can bet it won't happen again.

 

[Xanthious]

i kinda have to jump in on ya here, sorry, but at this point if you haven't done anything to prevent your stolen data from used fraudulently, you deserve to get ripped off whole sale, its not hard to cancel a card, and get a new one issued if you feel its been compromised. 10, 15 minutes, TOPS, and your golden. (give or take on the time mind you) and at this point, you have no valid excuses as to why some one couldn't have done so.

short answer, if your not going to protect your self, you deserve no sympathy from me

This is of course assuming you know that it's been compromised. Sure, there is plenty of coverage on gaming sites like The Escapist, Kotaku, etc but the mainstream coverage isn't as large. I'm sure that there are plenty of people (parents, people that no longer have a PS3 but once did, and so on) that aren't even aware their personal information has been compromised.

Then you have the costs associated with cancelling your debit/credit card and having a new one issued. It might only be 10 dollars or so but is Sony going to fork over that money? I doubt it. Just like I highly doubt that they will pick up the tab for people who want to use a credit monitoring service because of Sony's negligence.

Furthermore, there is the possibility of straight out identity theft where the thieves have credit cards, cell phones, etc issued in your name thus damaging your credit rating. That is something that could take place months or maybe even a year or so from now once this all blows over. All the disingenuous apologies and bowing in the world won't matter one bit when faced with that.

 

[Dana22]

Chief Executive Board should commit seppuku, like a true Samurai when they are dishonored.

 

[Cliff_m85]

Apology accepted. Now get the PSN back online.

I don't understand this.

Hey dude, I was talking to this shady figure and gave him your name, address, log-in, passwords, credit card, and pin number. Sorry.
-Oh man, don't sweat. No big deal at all. Now let's play some games.



Nope. Not that easy. Sorry isn't enough.

You obviously don't understand how they said sorry. They bowed apologetically in front of the public. do you realize what that even means in Japan?
Besides, what else can they do? They offered compensation and they are basically begging for forgiveness. Saying that you don't forgive them is making you appear like, in my opinion, a dick. You don't even have to trust their security anymore, you can forgive them then move on to a company you think can provide better security when you game online.

Oh wow, a bowing in public. And?

They can't really do anything. Really I've been upset at Playstation for awhile now, but this killed it for me. The whole murdering of backwards capability was the first straw, knowing that they didn't really protect our information is the last. I'll stick with my Xbox now and sell my PS3.

And if it was a sincere apology (I doubt it, $$$$$$$) then I might understand it, but having me wait to find out how much of MY information was stolen was a dick move. Pure and simple.

notalls pulsars

 

[JDKJ]

i kinda have to jump in on ya here, sorry, but at this point if you haven't done anything to prevent your stolen data from used fraudulently, you deserve to get ripped off whole sale, its not hard to cancel a card, and get a new one issued if you feel its been compromised. 10, 15 minutes, TOPS, and your golden. (give or take on the time mind you) and at this point, you have no valid excuses as to why some one couldn't have done so.

short answer, if your not going to protect your self, you deserve no sympathy from me

This is of course assuming you know that it's been compromised. Sure, there is plenty of coverage on gaming sites like The Escapist, Kotaku, etc but the mainstream coverage isn't as large. I'm sure that there are plenty of people (parents, people that no longer have a PS3 but once did, and so on) that aren't even aware their personal information has been compromised.

Then you have the costs associated with cancelling your debit/credit card and having a new one issued. It might only be 10 dollars or so but is Sony going to fork over that money? I doubt it. Just like I highly doubt that they will pick up the tab for people who want to use a credit monitoring service because of Sony's negligence.

Furthermore, there is the possibility of straight out identity theft where the thieves have credit cards, cell phones, etc issued in your name thus damaging your credit rating. That is something that could take place months or maybe even a year or so from now once this all blows over. All the disingenuous apologies and bowing in the world won't matter one bit when faced with that.

Do you read the articles to which you post? If so, why are you doubting that Sony will pick up the tab for credit monitoring when they are publicly promising to do just that? That's what the article states is among the measures that Sony is taking in response: "Sony-provided assistance for credit monitoring . . . ."

 

[Cliff_m85]

Apology accepted. Now get the PSN back online.

I don't understand this.

Hey dude, I was talking to this shady figure and gave him your name, address, log-in, passwords, credit card, and pin number. Sorry.
-Oh man, don't sweat. No big deal at all. Now let's play some games.



Nope. Not that easy. Sorry isn't enough.

When will people...they didn't give anybody anything!

Here....allow me to lock your priceless diamond in our heavy-strength tissue-paper lockbox.

 

[vivster]

i always trusted sony
and i feel a little bad to take the presents although i have not been damaged in the slightest(not counting the rage of reading stupid comments in various forums)

so can we call sony still guilty if it was a "highly sophisticated attack by a skilled intruder" that "took steps to cover his tracks" ?
if that is really true i think some people owe an apology to sony

 

[blind_dead_mcjones]

well reading the comments section of this has demonstrated that no matter what you do, some people will never be happy no matter what you do, i find it rather sad that people can't even be bothered to accept an apology in the meantime while this whole issue is being sorted out

Do you read the articles to which you post? If so, why are you doubting that Sony will pick up the tab for credit monitoring when they are publicly promising to do just that? That's what the article states is among the measures that Sony is taken in response: "Sony-provided assistance for credit monitoring . . . ."

i doubt he does, he's too busy making it quite apparent that he will not even be the slightest bit content until sony ceases to exist

 

[Shadie777]

Apology accepted. Now get the PSN back online.

I don't understand this.

Hey dude, I was talking to this shady figure and gave him your name, address, log-in, passwords, credit card, and pin number. Sorry.
-Oh man, don't sweat. No big deal at all. Now let's play some games.



Nope. Not that easy. Sorry isn't enough.

You obviously don't understand how they said sorry. They bowed apologetically in front of the public. do you realize what that even means in Japan?
Besides, what else can they do? They offered compensation and they are basically begging for forgiveness. Saying that you don't forgive them is making you appear like, in my opinion, a dick. You don't even have to trust their security anymore, you can forgive them then move on to a company you think can provide better security when you game online.

Oh wow, a bowing in public. And?

They can't really do anything. Really I've been upset at Playstation for awhile now, but this killed it for me. The whole murdering of backwards capability was the first straw, knowing that they didn't really protect our information is the last. I'll stick with my Xbox now and sell my PS3.

And if it was a sincere apology (I doubt it, $$$$$$$) then I might understand it, but having me wait to find out how much of MY information was stolen was a dick move. Pure and simple.

notalls pulsars

Let me repeat what I said in my earlier comment. In fact I will put it in bold to show its importance.
Do you even realize what the bowing means in Japan?
Edit:
Taken from this website: http://www.tofugu.com/2010/07/12/bowing-in-japan-japanese-etiquette/
Highest Respect Bow, Saikeirei, 45 degrees: Say you screw up, big time... perhaps you made some cars that accelerate to 80 mph and crash into things and you need to apologize, or perhaps you're bowing the the emperor. This is the bow you should use, because it shows the most amount of respect (or regret) possible (at least, until you get on your knees). You won't need to use this one very often, if you're lucky

 

[D_987]

I just don't understand the amount of hate they are getting. I guess it is easier for people to vent at the only party with a face in this disaster.

You don't understand why a company, whose security was clearly inadequate to protect its customer details [personal data was stored unencrypted for example] is receiving negative feedback over this incident?

 

[Cliff_m85]

Apology accepted. Now get the PSN back online.

I don't understand this.

Hey dude, I was talking to this shady figure and gave him your name, address, log-in, passwords, credit card, and pin number. Sorry.
-Oh man, don't sweat. No big deal at all. Now let's play some games.



Nope. Not that easy. Sorry isn't enough.

You obviously don't understand how they said sorry. They bowed apologetically in front of the public. do you realize what that even means in Japan?
Besides, what else can they do? They offered compensation and they are basically begging for forgiveness. Saying that you don't forgive them is making you appear like, in my opinion, a dick. You don't even have to trust their security anymore, you can forgive them then move on to a company you think can provide better security when you game online.

Oh wow, a bowing in public. And?

They can't really do anything. Really I've been upset at Playstation for awhile now, but this killed it for me. The whole murdering of backwards capability was the first straw, knowing that they didn't really protect our information is the last. I'll stick with my Xbox now and sell my PS3.

And if it was a sincere apology (I doubt it, $$$$$$$) then I might understand it, but having me wait to find out how much of MY information was stolen was a dick move. Pure and simple.

notalls pulsars

Let me repeat what I said in my earlier comment. In fact I will put it in bold to show its importance.
Do you even realize what the bowing means in Japan?
If you don't then I suggest you look it up.

Yes, and I believe they're truly and honestly sorry.........that it's going to cost them billions or trillions of dollars.

I also understand that everyone in Japan who bows can't be doing it for other motives, because that's illegal and the brainscanner robots would find out about it in an instant.

 

[JDKJ]

well reading the comments section of this has demonstrated a couple things to me

a) how culturally ignorant some people are, and b) how some people are both unreasonable and ungrateful

Do you read the articles to which you post? If so, why are you doubting that Sony will pick up the tab for credit monitoring when they are publicly promising to do just that? That's what the article states is among the measures that Sony is taken in response: "Sony-provided assistance for credit monitoring . . . ."

i doubt he does, he's too busy making it quite apparent that he will not even be the slightest bit content until sony ceases to exist

When you use the carriage to pull the horse, ain't much need to concern yourself with the fact that it's a horse of an entirely different color.

Off-Topic: I challenge anyone to mix metaphors better than I do. Twenty bucks say you can't even come close.

 

[Reed Spacer]

"Sincerest apologies" might be nice; some form of compensation would be even better.

 

[blind_dead_mcjones]

"Sincerest apologies" might be nice; some form of compensation would be even better.

i take it that being the better person by accepting the apology is too much to ask?

and even so, some form of compensation will be on offer so where in lies the problem?

 

[JDKJ]

Apology accepted. Now get the PSN back online.

I don't understand this.

Hey dude, I was talking to this shady figure and gave him your name, address, log-in, passwords, credit card, and pin number. Sorry.
-Oh man, don't sweat. No big deal at all. Now let's play some games.



Nope. Not that easy. Sorry isn't enough.

You obviously don't understand how they said sorry. They bowed apologetically in front of the public. do you realize what that even means in Japan?
Besides, what else can they do? They offered compensation and they are basically begging for forgiveness. Saying that you don't forgive them is making you appear like, in my opinion, a dick. You don't even have to trust their security anymore, you can forgive them then move on to a company you think can provide better security when you game online.

Oh wow, a bowing in public. And?

They can't really do anything. Really I've been upset at Playstation for awhile now, but this killed it for me. The whole murdering of backwards capability was the first straw, knowing that they didn't really protect our information is the last. I'll stick with my Xbox now and sell my PS3.

And if it was a sincere apology (I doubt it, $$$$$$$) then I might understand it, but having me wait to find out how much of MY information was stolen was a dick move. Pure and simple.

notalls pulsars

Let me repeat what I said in my earlier comment. In fact I will put it in bold to show its importance.
Do you even realize what the bowing means in Japan?
If you don't then I suggest you look it up.

Yes, and I believe they're truly and honestly sorry.........that it's going to cost them billions or trillions of dollars.

I also understand that everyone in Japan who bows can't be doing it for other motives, because that's illegal and the brainscanner robots would find out about it in an instant.

What are you basing this estimate of the cost to them as the result of a data breach being billions or trillions of dollars? And do us both a favor and don't cite that Greg Tito article that claims it could cost them $25 billion. That article belongs right next to the "Bigfoot Spotted in Wenatchee National Forest!!" article.

 

[Dan Steele]

I accept, now please let me play portal two co-op

 

[Cliff_m85]

Apology accepted. Now get the PSN back online.

I don't understand this.

Hey dude, I was talking to this shady figure and gave him your name, address, log-in, passwords, credit card, and pin number. Sorry.
-Oh man, don't sweat. No big deal at all. Now let's play some games.



Nope. Not that easy. Sorry isn't enough.

You obviously don't understand how they said sorry. They bowed apologetically in front of the public. do you realize what that even means in Japan?
Besides, what else can they do? They offered compensation and they are basically begging for forgiveness. Saying that you don't forgive them is making you appear like, in my opinion, a dick. You don't even have to trust their security anymore, you can forgive them then move on to a company you think can provide better security when you game online.

Oh wow, a bowing in public. And?

They can't really do anything. Really I've been upset at Playstation for awhile now, but this killed it for me. The whole murdering of backwards capability was the first straw, knowing that they didn't really protect our information is the last. I'll stick with my Xbox now and sell my PS3.

And if it was a sincere apology (I doubt it, $$$$$$$) then I might understand it, but having me wait to find out how much of MY information was stolen was a dick move. Pure and simple.

notalls pulsars

Let me repeat what I said in my earlier comment. In fact I will put it in bold to show its importance.
Do you even realize what the bowing means in Japan?
If you don't then I suggest you look it up.

Yes, and I believe they're truly and honestly sorry.........that it's going to cost them billions or trillions of dollars.

I also understand that everyone in Japan who bows can't be doing it for other motives, because that's illegal and the brainscanner robots would find out about it in an instant.

What are you basing this estimate of the cost to them as the result of a data breach being billions or trillions of dollars? And do us both a favor and don't cite that Greg Tito article that claims it could cost them $25 billion. That article belongs right next to the "Bigfoot Spotted in Wenatchee National Forest!!" article.

I'm factoring in the lawsuits.