They've never screwed me over. Except I always have to ask about pre-order bonuses, if I want to get them. I've got friends who work there, though, so I often deal with them. But even online, my orders arrive earlier than expected, I get good service, and they always go out of the way to help out.
Heck, one of the employees even gave up his pre-order of a game, just so I could buy it. I didn't have it reserved. He just said "Hey, man, we don't have it in stock, but I had one pre-ordered for myself. You can have that one".
Heck, one of the employees even gave up his pre-order of a game, just so I could buy it. I didn't have it reserved. He just said "Hey, man, we don't have it in stock, but I had one pre-ordered for myself. You can have that one".