The Customer Is Always Wrong

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SenseOfTumour

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Jul 11, 2008
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Can agree with the glue and laxative and management fantasies, we used to pass the time creatively murdering ours in our heads on quiet days.

disembowelment by bowling ball, on the grounds that anything sharper would end it too quickly, and my favourite invention, a giant orbital sander, face up, with the sanding discs made from salt instead of sand, and our 'favourite' manager lowered slowly barefoot down to it.

I may be mentally ill, but its a combination of management and customers that did it.

I've mentioned it before, but when you have to explain words like 'alphabetical' and 'surname' and 'postcode' (zipcode to our USA friends)to customers, you do lose hope in humanity.

Oh and the manager I'm talking about, this is just one reason he needed to suffer a terrible injury, at least enough to remove the power of speech.

Working in a music and dvd store.

He decides the most important thing in the store is to keep the charts filled up. Sounds fair.

He thinks the best way to do this is to order 1000s of empty VHS video boxes, screwing the office budget for the next year, and get us to 'pad out' the charts. So if we have 5 copies of the number one DVD, they'd all be right at the front of the shelves with all these boxes behind them.

Note he made this priority over taking in deliveries and readying them to go out onto the shelves, we'd have 200 copies of a chart dvd, but we couldn't book them in until all the shelves were heaving with empty cases.

Of course, then we'd go up, do the delivery, 20 minutes later, come down..take OFF all the boxes and fill it with real, sellable dvds. He honestly could not see the logic in making deliveries and till work a priority, that or he just decided that whatever he says goes and no-one else knows anything.

So 2/3rds of our work was filling shelves with pointless boxes then taking them off again, or so it felt at times. On the bright side, we became even more helpful to customers because we'd do anything to not waste our time on that buttnugget's plans.

Also, was a Saturday in early December, Xmas rush, and I'm on the early shift with him, and these calls come in *ring* cant come in, sick... over and over. Ends up with him and 3 of us, instead of the usual 12.

Queues all around the shop and out the door, and he shuts one of the tills down and takes the only girl in off to 'pad out' the shelves, despite the fact that there's no stock and she cant get to the shelves because of the queues. Also says 'we cant do lunch breaks today because we're low on staff' then backs down when we tell him we're all going home NOW unless he has some sense.

Also gained huge pleasure from someone asking me why the hell we didnt have more people on the tills, I say its the manager's decision, I'd help if I could, and he went over and essentially asked my boss if he was 'ing simple in the head or something? its a shop let your people sell stuff, you 'ing twat'. I'd have paid for video of that moment.

End of the day, we close, and I get off the shop flood, and just snap, banging my head against the wall and wailing oh god no, somebody fucking stop him, stop the pain, etc etc...

Next day, I'm in and called to the office on a disciplinary for 'affecting staff morale'. I was so stunned I literally couldnt speak for most of it.

I really didnt want to join in on this because I knew a minor leak would become a flood of pent up hate for that twat, but I guess its better out than in!
 

Cyclomega

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Jul 28, 2008
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RAKtheUndead post=18.70218.687992 said:
I've had the same thing, except I asked, "What are you going to do with them? Write on them?"

The idiots replied that they were going to use them to fix their broken cigarettes - they were very clearly under age, about 12-14. Guilty by their own words?
Self-pwnage \o/

In french you'd call that "donner le bâton pour se faire battre", "giving a stick to get beaten with" more or less. It feels delicious when you're the one receiving the stick prior to the beating.
 
Feb 13, 2008
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Blayze post=18.70218.686807 said:
I've already written a story where I murder my sub-boss whilst giggling. ;)
Oh? What's your method?
I got fed up with him eating apples and leaving the remains everywhere AND ALWAYS AT THE SAME TIME EVERY DAY NO MATTER WHAT NEEDS DOING...So in the story, I wish the apple pips to grow from inside his stomach.

Let's see...

Customer comes up to me with an art set.
"That'll be £14.99 for that."
"No. That's 99p"
I look. On the middle of the bottom of the set is a peeled off 99p sticker.
"I'm afraid that's come off something else."
"It doesn't matter. You advertised it as 99p."
I make a deliberate call across the shop floor. Call comes back "14.99"
"The price of the item is £14.99. I can hold it for you if you don't have the money."
"I know my rights. You have to sell it to me for that price. It's part of the Consumer Rights."
I smile, evilly.
"I'm sorry madam, but you obviously aren't aware of the ruling that came in 5 years ago that specifically states that the price of the item is only advertised at the POS, and that the price itself is not confirmed until an agreement is reached at the point where you buy it under a negotiation between the cashier, which is me, and the consumer, which is you. Now, as this sticker has obviously been placed on this item in an illegal manner, I will be more than happy to re-run todays CCTV footage to make sure we can prosecute..."

And they're gone.
Just because I'm behind a till, DON'T think I'm stupid.

Oh and one from a friend.
"Would you like some pens with that?"
"Why the fuck do you always have to offer me something I don't need?"
"I'm sorry sir?"
"Everytime I go into a fucking shop some fucking idiot offers me some fucking item I don't fucking need."
At this point, the bell's been pressed and I'm running to the tills.
"I'm sorry sir, but this is part of my job."
"Well get another fucking job then."
I appear, and he disappears, whilst yelling that our shop is the shittest in the world.

Funny, we get that once a month, sales have never been higher.

Oh and...

"I'm looking for a book."
"You've come to the right place sir, what book are you looking for?"
"It's an Orange one."
"Uhuh..."
"It was on the TV last night."
"Yehhhhs..."
"Well, have you got it?"
 
Feb 13, 2008
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The worst one I've ever seen, and I had to be held back from 'dealing' with this was :

Woman dragging her small daughter around the shop. Walks past a pile of boxes, and her bag pulls a few to the ground.
The little girl looks horrified and proceeds to bend down and pick them up.
Her mum turns and slaps her across the face(!) saying "Stop playing about! They're paid to do that sort of thing."

After watching "Shoot Em Up", I know what to do next time...
 

DannyDeparted

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Mar 12, 2008
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I work in one of those annoying department stores. When i'm unfortunate enough to work on the Express checkouts i'm always flooded with abuse because i'm unable to sell cigarrettes from that location (they're located at the service desk behind me). One particular case of this was a grizzled guy who when i told him of this predicament swore his freaking head off before snatching his change, from his other items, and storming out without buying the ciggarettes at all.

I get treated like absolute filth by so many of my customers, i'm there to provide a service to help them and they take that to mean they can abuse me and walk all over me.
 

bp1986

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Sep 1, 2008
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DannyDeparted post=18.70218.688525 said:
I work in one of those annoying department stores. When i'm unfortunate enough to work on the Express checkouts i'm always flooded with abuse because i'm unable to sell cigarrettes from that location (they're located at the service desk behind me). One particular case of this was a grizzled guy who when i told him of this predicament swore his freaking head off before snatching his change, from his other items, and storming out without buying the ciggarettes at all.

I get treated like absolute filth by so many of my customers, i'm there to provide a service to help them and they take that to mean they can abuse me and walk all over me.
Here is what you do... when he is walking away, say "Have a GREAT day!" with a big smile. They get REALLY pissed and you have done nothing wrong. Also, I like to think of it is pretty much saying "I win, you f**k!" :D

There was one guy who started getting pissy with me... he ordered a large amount of items, but in the wrong order (the items can only be entered in one way), and since I was required to remember half of his order while entering it... obviously, I forget things and have to re-ask. Now, by the time that I gave him his change, I could really hear the anger in his voice and he was generally being an ass.

I told him to "Have a nice day" and he stormed off and got his food.

Then later, while he was leaving... I said it to him again! :D

I love making customers feel like a complete ass, or completely worthless that they can't even anger me. :D
 

qbert4ever

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Dec 14, 2007
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Just remembered another. Back when I worked at *Hellhole*, on my lunch break I would walk over to the supermarket next door, buy a sandwich, soda, and candy bar, and walk back. Now, obviously I leave my uniform (just a red collared shirt with a name-tag) on while I do this. Well one day I walk over, grab my sandwich, and go for the drinks. Before I make it three steps, I'm blocked off by some old fat lady who huffs out "where's the tomato juice?" in one of those scratchy voices women get from smoking too much. I reply with a riveting "huh?", so she asks again, "where's the tomato juice?"

***** thought I worked there.

It's important to note that while my shirt is a bright red (with my companies name on the tag and color for all to see, no less), the supermarket staff wore deep green. Well, apparently, it doesn't matter what color shirt you have on, nor does it matter what company name is plastered all over you. As far as this lady was concerned, if you ware a name-tag, you work in whatever store you're in.

Once I figured this out, I was just going to correct the mistake and move on. But before I could, she gargles out "come on junior, I ain't got all damn day here. Now snap to it!"

Fuck her. I reply with a quick "aisle 13 ma'am, right on your left as you turn into it". It's important to note here as well, I had been coming to this store ever since I was a little kid. I more or less know it inside and out. So when Cancer-Saurus Rex walked into isle 13, she got a nice eyeful of items to clean a yeast infection and other vagina related nasty diseases.

The best part? She saw me a little bit later and tried to threaten me with a manager. I just gave her a fake name and told her to have at it (I figured if she was too stupid to read the large red print for my company on my nametag, she was too stupid to read the small black letters for my name).

Another thing I loved dealing with was the weird people who would show up at the store 15 minutes or so before it opened. My store has a strict no-enter rule which says that until it opens, nobody besides employees get inside. Watching people stand around in the cold with those "WTF? LET ME IN!" faces instead of, oh I don't know, WAITING IN THE CAR was one of my great joys.
 

ThaBenMan

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Mar 6, 2008
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TheNecroswanson post=18.70218.685624 said:
I love messing with Starbucks.
Me and my firend go in for some cool drinks. The lady greets us and asks us what we want.
"I would like a large orange mocha frappuchino (SP?)."
"You mean a venti?"
"No, orange mocha frappuchino please."
"No, venti is the size. Did you mean you wanted a venti?"
"No, I think I'll stick with the large, I'm not too terribley thirsty."
"Sir, a venti is a large." And she gave me the 'some people' tone. Which I picked up on immediately, and gave her my own rageful tone.
"REALLY!? Is it now? Then you should have no problem ringing me up for a large orange mocha frappuchino."
"Sir, it's venti here."
"WHERE? You mean in America?"
"It's Itallian sir."
"Is it now? I'm sorry, I wasn't aware that I walked into an American franchise and was suddenly transported to Italy. Eddie, go tell me what that red sign out there says."
I give her a smug look as my friend walks out, she tried best to look at me without making eye contact, having probably realsied the tone she gave me just got her fired.
My friend walks back in. "It says....Arresto."
My jaw dropped.
"HOLY SHIT! We ARE in Italy. Omygodomygodohmygod how will we get home!? I don't have any money, I don't speak Itallian-"
"Here you go sir, one large orange mocha frappuchino." The manager hands me it laughing.
"Oh, thank you. Hey, uh, you know where we can catch a train to Stockholm?"
"No, you guys have a good day."
We then sat down at one of their tables and played checkers. I heard the manager say to the lady at the register, "Turn in your hat and your name tag."
This story makes you look like a dick and a hypocrite. You kinda started the whole thing by not acknowledging the sizes are the same. And before you were bitching about snotty customers - well, this time, that was you. You blew the whole thing out of proportion and got somebody fired, and seem to be proud of it no less. Good job.
 

GyroCaptain

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Jan 7, 2008
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I've worked summers at an equipment rental place for some time. The rednecks renting scaffold, wood chippers, tillers, and so on are actually a reliable clientele. Even 100 ft powered toilet snakes are returned clean a large percentage of the time. Where it enters the Twilight Zone is when dealing with the local retiree population, what with the cat ladies renting carpet cleaners and old men turning off the gas on pressure washers, wondering why it only ran for 20 seconds before stopping. There's the occasional "loading brush by hand is too hard" with the chippers where they jam one full of gravel loading with a Bobcat, but on the whole that bit's pretty lucrative.

On the other hand, there are the occasional bald-faced lying morons, but a lot of that is put off by control of what gets rented. No brush mowers, no cranes, no chainsaws, no airless paint sprayers, no lawn mowers other than 3 hp 22" pushers. Not to mention, the contract desk operates a pretty good filter on who gets service.

I have seen a log splitter with a cylinder full of oil "You turned this upside-down, didn't you" "Nuh-uh!", a trencher with a rock jammed in it hard enough to need a jackhammer to remove it, dozens of pressure washers with lost tips or hoses wrapped around them, tillers with concrete on them, a sewer machine full of wax, and various God-knows-whats in U-Haul trucks. Generally, I like to think that a shiteating grin, ruthless efficiency, as much instruction as I think their brains can handle, and a tendency to linger until they leave serve well to ensure good behavior, but unlike most of you in retail, people have to bring things back in good shape and fear what will happen if they don't.
 

Cyclomega

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Jul 28, 2008
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ThaBenMan > but if an employee is too dumb to "translate" your order, and insists on lecturing you on how to speak inside the shop, then I think it's deserved...

When you enter a Starbucks, you're not supposed to know their jargon, why would a cashier feel entitled to get sniffy on how you name the size of your cup ?
At least here in Paris when you say large they show you the cup sizes and ask which "large" one.
 
Aug 28, 2008
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I once had a customer argue that 40% off plus 30% off was not 70% off and that I hadn't given them the complete percentage off. So, I gave them another ten off and told them they were the dumbest person I'd ever met and that they needed to use the money they'd saved from their purchase to go buy a helmet.
 

t0mme

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Aug 5, 2008
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ThaBenMan post=18.70218.690310 said:
TheNecroswanson post=18.70218.685624 said:
I love messing with Starbucks.
Me and my firend go in for some cool drinks. The lady greets us and asks us what we want.
"I would like a large orange mocha frappuchino (SP?)."
"You mean a venti?"
"No, orange mocha frappuchino please."
"No, venti is the size. Did you mean you wanted a venti?"
"No, I think I'll stick with the large, I'm not too terribley thirsty."
"Sir, a venti is a large." And she gave me the 'some people' tone. Which I picked up on immediately, and gave her my own rageful tone.
"REALLY!? Is it now? Then you should have no problem ringing me up for a large orange mocha frappuchino."
"Sir, it's venti here."
"WHERE? You mean in America?"
"It's Itallian sir."
"Is it now? I'm sorry, I wasn't aware that I walked into an American franchise and was suddenly transported to Italy. Eddie, go tell me what that red sign out there says."
I give her a smug look as my friend walks out, she tried best to look at me without making eye contact, having probably realsied the tone she gave me just got her fired.
My friend walks back in. "It says....Arresto."
My jaw dropped.
"HOLY SHIT! We ARE in Italy. Omygodomygodohmygod how will we get home!? I don't have any money, I don't speak Itallian-"
"Here you go sir, one large orange mocha frappuchino." The manager hands me it laughing.
"Oh, thank you. Hey, uh, you know where we can catch a train to Stockholm?"
"No, you guys have a good day."
We then sat down at one of their tables and played checkers. I heard the manager say to the lady at the register, "Turn in your hat and your name tag."
This story makes you look like a dick and a hypocrite. You kinda started the whole thing by not acknowledging the sizes are the same. And before you were bitching about snotty customers - well, this time, that was you. You blew the whole thing out of proportion and got somebody fired, and seem to be proud of it no less. Good job.
Nah, that post just brings a little balance to the whole thread.
 

Mnemophage

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Mar 13, 2008
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I used to work in a fancy upscale bakery/cheese shop, and though the customers were almost universally intolerable snots, watching them fuck up simple pronunciation was the highlight of my days. As was watching the botox-faced cougar-wannabes stare at signs for worrisome lengths of time, sounding off the syllables silently before asking us what they read. Some rich people deserve what they earned; others are stupid, old and illiterate. Guess which kind shopped there most often!

The best mispronunciations I've heard:
Primavera, said as "prime-a-vera"; meringue, said as "mur-ing-way"; roquefort, said as "rock-you-fort-ay"; quince, said as "quint-us"; lasagna, said as "lazy-na".
My absolute favorite was the fancy imported parmesan. The french word for grated is "râpé". As you can probably tell, those little squiggles are terribly important in how you pronounce the word. It's "rap-ay", if you're wondering, and I stopped giggling at it when I was eleven. Anyway, there was one older woman who bought a bottle every week. Old people tend to stick to a single product and raise holy hell if they have to deviate from their routine; they like familiarity, and tend to get familiar with people who served them often. Thus it was that invariably, every Thursday, I'd meet up with a cheerful blue-haired socialite who would chat me up on just how much she loved her rape cheese. How sad she is when we don't have her rape cheese in. How she puts rape cheese on almost everything she eats. No, not parmesan, not grated cheese, rape cheese. Pronounced exactly as you're thinking. God, that was surreal.
 

adafuns

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Aug 2, 2008
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no hell no the customer is always right, i dont believe in that stupid saying. i have literaly told dumbass customers to get the fuck out(not afraid of getting fired, since im leaving that job, hopefully soon). i work in mcdonalds and if you wonder why most of our employees are rude, well lets just say i started that job with a great deal of patience, and gentlemanly spirit, that is, till my patience on the customers wore off.

and the post with thabenman was a battle on who could be a better smartass, the cashier completly lost.
 
Aug 28, 2008
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Mnemophage post=18.70218.690932 said:
I used to work in a fancy upscale bakery/cheese shop, and though the customers were almost universally intolerable snots, watching them fuck up simple pronunciation was the highlight of my days. As was watching the botox-faced cougar-wannabes stare at signs for worrisome lengths of time, sounding off the syllables silently before asking us what they read. Some rich people deserve what they earned; others are stupid, old and illiterate. Guess which kind shopped there most often!

The best mispronunciations I've heard:
Primavera, said as "prime-a-vera"; meringue, said as "mur-ing-way"; roquefort, said as "rock-you-fort-ay"; quince, said as "quint-us"; lasagna, said as "lazy-na".
My absolute favorite was the fancy imported parmesan. The french word for grated is "râpé". As you can probably tell, those little squiggles are terribly important in how you pronounce the word. It's "rap-ay", if you're wondering, and I stopped giggling at it when I was eleven. Anyway, there was one older woman who bought a bottle every week. Old people tend to stick to a single product and raise holy hell if they have to deviate from their routine; they like familiarity, and tend to get familiar with people who served them often. Thus it was that invariably, every Thursday, I'd meet up with a cheerful blue-haired socialite who would chat me up on just how much she loved her rape cheese. How sad she is when we don't have her rape cheese in. How she puts rape cheese on almost everything she eats. No, not parmesan, not grated cheese, rape cheese. Pronounced exactly as you're thinking. God, that was surreal.
Wow. Oh, wow. That's just...rape cheese. I'm laughing in disbelief.
 

Cyclomega

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Jul 28, 2008
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aswiftlytiltingreality post=18.70218.690875 said:
I once had a customer argue that 40% off plus 30% off was not 70% off and that I hadn't given them the complete percentage off. So, I gave them another ten off and told them they were the dumbest person I'd ever met and that they needed to use the money they'd saved from their purchase to go buy a helmet.
If I'm right you mean 40% off then 30% off again by saying 40 plus 30. In fact it tallies up to less than 70% (example = 100 with 40% off = 60; 60 with 30% off = 42; compare 100 with 70% off = 30).


Mnemophage : proof that rape can be funny... and that you'll never catch me alive ! *runs away*
 
Aug 28, 2008
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Cyclomega post=18.70218.690997 said:
aswiftlytiltingreality post=18.70218.690875 said:
I once had a customer argue that 40% off plus 30% off was not 70% off and that I hadn't given them the complete percentage off. So, I gave them another ten off and told them they were the dumbest person I'd ever met and that they needed to use the money they'd saved from their purchase to go buy a helmet.
If I'm right you mean 40% off then 30% off again by saying 40 plus 30. In fact it tallies up to less than 70% (example = 100 with 40% off = 60; 60 with 30% off = 42; compare 100 with 70% off = 30).


Mnemophage : proof that rape can be funny... and that you'll never catch me alive ! *runs away*
Okay, here's the deal the item she wanted was misplaced and put on a 40% off rack when it was really 30% off the price. So, I took the extra 40% off. Then she said That wasn't right and that it only came out to 50% off (the item was ten dollars, which means when I rang it up it was 4 dollars with tax). So me and the manager had to spend twenty minutes showing her how exactly 40% on top of that 30% was equal to 70%, which meant the item was then three dollars. Then we added the sales tax. The entire time, she stood there and shook her head and continued to say, "No, No, No."
 

Cyclomega

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Jul 28, 2008
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Mh ? So what you did is apply both discounts at once both on the original price ? ok then, that makes 70% off.