Sony Offers "Sincerest Apologies" for PSN Attack

[The Funslinger]

Thanks sony. I'm sure that makes everything better for the millions that got their data stolen.

Sony's plan for dealing with losing data to hackers:

1) Scapegoat blame to known pest.
2) Continue to deny blame while gradually revealing the extent of the damage.
3) ????
4) Profit.

 

[BlueMage]

Not good enough. I expect to be installed as the new Emperor of Japan. Being unable to play on the Playstation network for a week is the greatest tragedy in the history of the human race, if not the history of the Universe as a whole (though Bambi's mum dying was pretty bad too). The hacker responsible is a worse human being than Joseph Stalin. When caught I expect him and his extended family to be buried alive, and his name erased from the annals of history.

[SMALL]Continues for hundreds of pages.[/SMALL]

I like this guy, he clearly shares my view.

 

[JDKJ]

Off-Topic: I challenge anyone to mix metaphors better than I do. Twenty bucks say you can't even come close.

I enjoy reading your metaphors. Provides flavor to your posts, especially when you're getting a point across in a debate! ^^

Some of the 'bolder' statements you've made within discussions here actually made me learn a few things because I felt the urge to research them

I knew a lot of claims concerning the Sony incident were either exaggerated or pure bullshit, but they are too many users taking the headlines(not even what is said within the article) at face value.

Which makes we wonder if the folks who write those headlines and the articles that appear under them aren't all too aware that many of their readers aren't going to read an article two or three times over and take the time to carefully pick the sense from the nonsense but, rather, are going to glance at the headline, take it as God's Gospel Truth, and be off and running. Which, if so, suggests to me that it is all the more important to put in big-ass, bolded, 20-point font: "WHAT YOU ARE ABOUT TO READ IS NOT A FACT. IT IS AT BEST ONLY A RUMOR, THE TRUTH OF WHICH WE HAVEN'T BEEN ABLE TO VERIFY. CONSUME AT YOUR OWN RISK." Yes, you may not sell many newspapers that way, but at least you'll still have your self-respect.

 

[Reed Spacer]

"Sincerest apologies" might be nice; some form of compensation would be even better.

i take it that being the better person by accepting the apology is too much to ask?

Considering that someone now has the information necesarry to potentially suck several million bank accounts dry, yes. Yes it is.

 

[Lunar Templar]

i kinda have to jump in on ya here, sorry, but at this point if you haven't done anything to prevent your stolen data from used fraudulently, you deserve to get ripped off whole sale, its not hard to cancel a card, and get a new one issued if you feel its been compromised. 10, 15 minutes, TOPS, and your golden. (give or take on the time mind you) and at this point, you have no valid excuses as to why some one couldn't have done so.

short answer, if your not going to protect your self, you deserve no sympathy from me

This is of course assuming you know that it's been compromised. Sure, there is plenty of coverage on gaming sites like The Escapist, Kotaku, etc but the mainstream coverage isn't as large. I'm sure that there are plenty of people (parents, people that no longer have a PS3 but once did, and so on) that aren't even aware their personal information has been compromised.

lemme hit these in turn:: you have a good point about some folks probably not knowing, but at the same time there's no guarantee some of those people had any sensitive information posted, but they should be at least aware of the breach by now, i got blitzed by friends the day we heard about the data theft, asking if i knew, so i should HOPE, people are taking care of their friends/family in a similar manner, especially if the person isn't computer savy, though shame on the mainstream news for ignoring this, its ONLY 77 MILLION FUCKING PEOPLE AT RISK -.-

Then you have the costs associated with cancelling your debit/credit card and having a new one issued. It might only be 10 dollars or so but is Sony going to fork over that money? I doubt it. Just like I highly doubt that they will pick up the tab for people who want to use a credit monitoring service because of Sony's negligence.

Furthermore, there is the possibility of straight out identity theft where the thieves have credit cards, cell phones, etc issued in your name thus damaging your credit rating. That is something that could take place months or maybe even a year or so from now once this all blows over. All the disingenuous apologies and bowing in the world won't matter one bit when faced with that.

honestly, i don't think any one expects Sony to pick up the tab for that, and i remain firm in the opinion that it really your responsibility to keep your identity safe, Sony fucked up beyond royally by having a weak security set up, but i don't see how its entirely on they're heads if some one gets ripped off from this, i really don't. not trying to excuse Sony for they're catastrophic fuck up, nor should they be, but there comes a point where Sony's 'legal obligation' ends and its all on your head to keep your info safe

(and really you SHOULD be keeping an eye on your records from the bank/CC provider ANYWAY, not just in times like now, cause this shit can happen with out any word or warning at all)

 

[JDKJ]

Apology accepted. Now get the PSN back online.

I don't understand this.

Hey dude, I was talking to this shady figure and gave him your name, address, log-in, passwords, credit card, and pin number. Sorry.
-Oh man, don't sweat. No big deal at all. Now let's play some games.



Nope. Not that easy. Sorry isn't enough.

You obviously don't understand how they said sorry. They bowed apologetically in front of the public. do you realize what that even means in Japan?
Besides, what else can they do? They offered compensation and they are basically begging for forgiveness. Saying that you don't forgive them is making you appear like, in my opinion, a dick. You don't even have to trust their security anymore, you can forgive them then move on to a company you think can provide better security when you game online.

Oh wow, a bowing in public. And?

They can't really do anything. Really I've been upset at Playstation for awhile now, but this killed it for me. The whole murdering of backwards capability was the first straw, knowing that they didn't really protect our information is the last. I'll stick with my Xbox now and sell my PS3.

And if it was a sincere apology (I doubt it, $$$$$$$) then I might understand it, but having me wait to find out how much of MY information was stolen was a dick move. Pure and simple.

notalls pulsars

Let me repeat what I said in my earlier comment. In fact I will put it in bold to show its importance.
Do you even realize what the bowing means in Japan?
If you don't then I suggest you look it up.

Yes, and I believe they're truly and honestly sorry.........that it's going to cost them billions or trillions of dollars.

I also understand that everyone in Japan who bows can't be doing it for other motives, because that's illegal and the brainscanner robots would find out about it in an instant.

What are you basing this estimate of the cost to them as the result of a data breach being billions or trillions of dollars? And do us both a favor and don't cite that Greg Tito article that claims it could cost them $25 billion. That article belongs right next to the "Bigfoot Spotted in Wenatchee National Forest!!" article.

I'm factoring in the lawsuits.

Are you factoring in the likelihood of success of those lawsuits or are you assuming that they all are hands-down winners? Have you considered the fact that the PSN TOU makes users waive their right to seek damages from Sony for losses related to their use of PSN? Have you considered that the damages sought by the class actions filed are for the costs of having to take the steps necessary to secure your credit cards from fraud (costs that even if you go all out, can't be but a couple hundred dollars and, if you wanna do it on the cheap, doesn't require much more than sitting on your ass and paying close attention to your monthly statements) and the "inconvenience" of being without PSN for the time it was down (downtime on a service that wasn't costing anyone a cent in subscription fees)? Have you considered that to date, there's been no real loss to any subscribers or financial institutions by way of fraud?

You are certainly entitled to your opinion as to what those lawsuits are worth, but I think I'm pretty good at appraising the value of a lawsuit, and I wouldn't give you more than half a million dollars for those lawsuits -- and that's including attorneys fees.

 

[blind_dead_mcjones]

"Sincerest apologies" might be nice; some form of compensation would be even better.

i take it that being the better person by accepting the apology is too much to ask?

Considering that someone now has the information necesarry to potentially suck several million bank accounts dry, yes. Yes it is.

yes, because that someone is clearly hugh jackman's character in SwordFish and they could totally pull that off without drawing anyones attention.

 

[Freshman]

"sincerest apologies".... That's it?

What did you expect? It wasn't even their fault.

While it wasn't their fault per se, it is absolutely their responsibility to pay for any damages that may or may not occur based on what was or was not stolen. When they take somebodies card info, they need to keep that shit secret. I'm down with "sorry" for now, but if something does happen, they are directly responsible.

 

[Reed Spacer]

"Sincerest apologies" might be nice; some form of compensation would be even better.

There's no evidence to support the assertion that people's credit card information was stolen.

And at the same time there's no proof it hasn't.

 

[CaptainKoala]

A day late and a dollar short.

 

[RedEyesBlackGamer]

I just don't understand the amount of hate they are getting. I guess it is easier for people to vent at the only party with a face in this disaster.

You don't understand why a company, whose security was clearly inadequate to protect its customer details [personal data was stored unencrypted for example] is receiving negative feedback over this incident?

The amount. They offered a humble apology, benefits on the PSN (if I'm not mistaken), and are working to help catch the hacker. And people still want to *****.

 

[RedEyesBlackGamer]

Apology accepted. Now get the PSN back online.

I don't understand this.

Hey dude, I was talking to this shady figure and gave him your name, address, log-in, passwords, credit card, and pin number. Sorry.
-Oh man, don't sweat. No big deal at all. Now let's play some games.



Nope. Not that easy. Sorry isn't enough.

When will people...they didn't give anybody anything!

Here....allow me to lock your priceless diamond in our heavy-strength tissue-paper lockbox.

Your personal info worth that much? Because that is all that we know for sure was stolen.

 

[JDKJ]

I just don't understand the amount of hate they are getting. I guess it is easier for people to vent at the only party with a face in this disaster.

You don't understand why a company, whose security was clearly inadequate to protect its customer details [personal data was stored unencrypted for example] is receiving negative feedback over this incident?

The amount. They offered a humble apology, benefits on the PSN (if I'm not mistaken), and are working to help catch the hacker. And people still want to *****.

And have promised to suck up for you the cost of having a credit service monitor your credit transactions and report any irregularities.

"Free double-patty hambuger with two kinds of cheese? That's all?! What about the fries?! And a shake?!"

Talk about "misplaced self-entitlement." Yeesh!

 

[JDKJ]

Apology accepted. Now get the PSN back online.

I don't understand this.

Hey dude, I was talking to this shady figure and gave him your name, address, log-in, passwords, credit card, and pin number. Sorry.
-Oh man, don't sweat. No big deal at all. Now let's play some games.



Nope. Not that easy. Sorry isn't enough.

When will people...they didn't give anybody anything!

Here....allow me to lock your priceless diamond in our heavy-strength tissue-paper lockbox.

Your personal info worth that much? Because that is all that we know for sure was stolen.

And it damn sure ain't got no easily quantified value unless and until it is used to perpetrate some sort of fraud.

And call me the cynical bastard if you want (I don't care, I've been called worse), but I'm willing to bet that more than half of all posters bitching and griping about the possibility of credit card fraud either: (a) weren't PSN subscribers, (b) don't have established credit, or (c) have fucked up credit.

 

[Laxman9292]

I don't blame you for getting hacked, Sony.

But I'm very mad about the incredibly slow information leak you gave us after the shutdown.

Sorry...will have to do. There's not much else you can do, really. You can't suck back the personal info from out of the hacker's(s') hands.

*snip*

This is as good a time as any, I suppose

What is your avatar from...I recognize it, but can't place it at all, though.

Chrono Trigger, maybe also Chrono Cross but I never played that one

 

[Sentox6]

Oh look, the hackers didn't break in using a jailbroken PS3. How unsurprising.

So, where have all the people blaming this on Geohot's CFW gone, pray tell?

Exactly, someone who understands how serious the top of the company takes this. I don't know how long you've been living under a rock, Shadie777, but bowing down to someone in Japan is not a usual custom, let alone a multinational corporation, and means they show a great deal of respect to their customers.

Uh, what rock have you been living under? Bowing is a fundamental and virtually standard part of an apology in Japan.

 

[cystemic]

I accept that it wasn't sony's fault but some douchebag who decided to shite on an entire community by stealing their credit card details. It's like blaming the super secure bank for being robbed by a masterful thief, sure their security could have been better but it's not their fault entirely and I will accept this apology with the free month of playstation plus
My credit card was in pretty awful condition anyway, i couldn't even see the numbers on the back and my signature looked like a badly drawn and dirty squirrel. If people are immature enough to bail on their ps3s now then it's their loss really.

 

[bluewolf]

I want to know who has nothing better to do than hack psn and ruin every one's fun!

 

[jackpipsam]

sorry?

oh gee thanks :/

 

[JDKJ]

The amount. They offered a humble apology, benefits on the PSN (if I'm not mistaken), and are working to help catch the hacker. And people still want to *****.

The way I see it is that there is either misinformation or assumptions that are, for whatever reason, taken as fact by many, many users-which leads to a landslide of wrong statements born out of this-and this blinds their objectivity as to what will most likely happen based on the facts and how legal systems actually operate as opposed to what they want to happen.

JDKJ said it pretty well in post 174. This misguided sense of self-entitlement is pretty widespread but is, for the most part, born out of misinformation. Or simply bullshit assumptions.

Some are apparently so busy bashing Sony that they're oblivious to what Sony is actually saying and doing, like sucking up the costs of having a credit service monitor credit transactions, amongst other things in their blog announcement and press conference.

Not to say that Sony is without fault(or they wouldn't have bothered taking all those steps) but objectivity seems to be thrown out the window in some cases.

Not good enough. I expect to be installed as the new Emperor of Japan. Being unable to play on the Playstation network for a week is the greatest tragedy in the history of the human race, if not the history of the Universe as a whole (though Bambi's mum dying was pretty bad too). The hacker responsible is a worse human being than Joseph Stalin. When caught I expect him and his extended family to be buried alive, and his name erased from the annals of history.

[SMALL]Continues for hundreds of pages.[/SMALL]

Well obviously. They should modify constitutions worldwide to make this sort of compensation the norm, dammit! D:

And that they are admitting that they fucked up while they have class action lawsuits pending against them is, I think, all the more admirable. I've worked on the defense side of Wall Street banks (e.g., Goldman Sachs) enough to know that they wouldn't ever do anything of the sort with lawsuits pending against them. They'd be too concerned that apologizing and offering to fix a bad situation could be somehow used against them. Instead, they'd shut their mouths, not admit to a bit of wrong-doing, let their $1000 an hour attorneys do all their talking for them, and ride it out for as long as they can until they either (a) kick ass in court or (b) are forced to settle out for pennies on the dollar. That's the Wall Street way.